Missed Enquiries
Busy when they write
Someone asks about logistics pricing or availability while you're with a customer · and never hears back the same day.
AI chatbot for
Logistics
Track, Dispatch, and Deliver
When logistics customers ask about shipment tracking, freight quotes & booking, and customs & documentation after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Logistics Personas
24/7
Shipment Coverage
0
Code Required
Built for
Freight Forwarders3PL ProvidersWarehousesCross-Border Logistics
Current Challenges
If this sounds familiar, keep reading
Most logisticsoperators aren't looking for complex tech. They want to plug real revenue leaks: fewer missed opportunities, less phone fatigue, and more automatic bookings.
Support Overhead
Same questions, every week
Your staff answer the same FAQs on phone and chat. Real work · quotes, visits, sales · waits in the queue.
Off-hours Dropoff
Warm leads go quiet
Night and weekend visitors leave without a path to book. By morning, many have chosen someone faster.
Core Capabilities
Where this helps day to day
Common logistics situations your team still handles by phone and inbox · answered on the website instead.
Shipment Tracking
Customers and partners trace consignments, get ETA updates, and receive exception alerts without calling ops.
Freight Quotes & Booking
Collect origin, destination, weight, and service level, then return instant quotes and book collection slots inline.
Customs & Documentation
Guide HS codes, commercial invoice requirements, and customs status checks from your compliance playbooks.
Warehouse & Inventory Queries
Answer stock-on-hand, inbound ASN status, and pick readiness for B2B clients connected to your WMS.
Driver Dispatch & POD
Drivers confirm jobs, report delays, and submit proof-of-delivery details through mobile-friendly chat flows.
Returns & Claims
Handle delivery failure reattempts, damage claims intake, and returns authorisation with structured data capture.
What customers actually ask
Real questions from logisticswebsites · answered in chat so your team isn't repeating them.
“Where is my consignment LDN-48213? It was due yesterday.”
U
AI
LDN-48213 cleared the Birmingham hub at 6:40 this morning and is out for delivery, with a new ETA of 2 to 4pm today. The delay was a missed linehaul connection. Want me to send you a text the moment it's scanned as delivered?
Auto-resolved by Niva
“What would 3 pallets, London to Madrid, cost on a 5-day service?”
U
AI
For 3 standard pallets up to 750kg total, the 5-day road service is $410 with collection tomorrow. An express 3-day option is $585. Share your collection address and I can book the slot and email the labels now.
Auto-resolved by Niva
Why teams switch
Not another chatbot toy. A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Up and running in a day
From a short setup call to live chat on your customer portal in under a day.
01
15 minutes
Tell us your business
Share how logistics customers find you today · website, WhatsApp, ads. We map the questions that lose you money when unanswered.
02
Your team
Pick who answers what
Turn on helpers for sales, support, or bookings. They already speak logistics · you choose which ones stay on.
03
Your docs
Add the knowledge you already have
Upload price lists, FAQs, policies, or page links. The assistant only answers from what you approve.
04
Go live
Put it on your website
It appears as your brand on the site you already run. No rebuild. Most teams are live within a day.
Ready-made logistics helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Tracking Agent
ETA, milestones, exceptions
Knowledge SyncLead Flow
Freight Quote Bot
Rates, lanes, booking
Knowledge SyncLead Flow
Customs Advisor
Docs, HS codes, clearance
Knowledge SyncLead Flow
Warehouse Bot
Stock, ASN, pick status
Knowledge SyncLead Flow
Dispatch Coordinator
Driver jobs, POD, delays
Knowledge SyncLead Flow
Returns & Claims Bot
RMA, damage, re-delivery
Knowledge SyncLead Flow
+ 4 more logistics roles available on your walkthrough
Built around how logistics teams actually work
Practical pieces that save time · not a pile of AI features to configure.
Ops & Tariff Knowledge Base
Upload rate cards, SOPs, customs guides, and SLA documents. NIVA answers from your exact operational content.
Account & Shipment Memory
Repeat shippers pick up with open consignments, contract tiers, and preferred lanes already in context.
Quote-to-Book Flows
Automate quote collection, approval, and booking confirmation with a hand-off into your transport system.
TMS & WMS Integration
Pull tracking events, inventory, and rate data from your TMS, WMS, or custom APIs in real time.
Freight Quote-to-Book Flow
Trigger
Customer requests LHR → DXB quote, 120kg
Collect
Dimensions, service level, incoterms
Quote
Express & standard options presented
TMS
Collection booked, label generated
Delivery Exception Flow
Trigger
Customer reports parcel marked delivered, not received
Check
GPS scan point and driver photo pulled
Resolve
Neighbour delivery confirmed or case opened
Update
Customer notified, ops ticket created
What visitors can actually get done
Beyond FAQs · for logistics businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksOn your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
What founders usually ask
- Do I need a developer?
- Helpful if you have one · not required. Many logistics teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
GDPR / PrivacyISO 27001 AlignedCustoms Data HandlingSOC 2 Ready
See if this fits your logistics business
Tell us how enquiries come in today. In 30 minutes we will show what NIVA would catch overnight · or say honestly if you are better with something simpler.
Common questions
Straight answers before you book time.
Yes. NIVA connects to major TMS and WMS platforms via REST API for live tracking, inventory, and booking data.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for logistics.
Solutions Focus
Related use cases
See how NIVA handles day-to-day work in your space.
Vertical Markets
Related industries
Explore conversational agent options for adjacent vertical systems.
Niva Ecosystem