Shipment Tracking
Customers and partners trace consignments, get ETA updates, and receive exception alerts without calling ops.
AI chatbot for Logistics
Track, Dispatch, and Deliver
NIVA's logistics AI chatbot handles shipment tracking, freight quotes, warehouse queries, driver dispatch, and customs documentation, around the clock, without a single developer.
- No usage-based billing
- Live across 25 industries
- White-label ready
FreightAssist
Logistics support · online
Hi! I'm FreightAssist. Track shipments, get freight quotes, or check warehouse status. How can I help?
Where is shipment SHP-88421?
SHP-88421 is in transit, ETA Rotterdam 14:30 tomorrow. Last scan: Frankfurt hub, loaded on vehicle DE-4421 at 06:12.
Ask FreightAssist anything…
Powered by NIVA
- 10+
- Logistics Personas
- 24/7
- Shipment Coverage
- 0
- Code Required
Built forFreight Forwarders3PL ProvidersWarehousesCross-Border Logistics
Every Logistics Touchpoint, Automated
From tracking enquiries to dispatch coordination and customs docs, NIVA handles the repetitive queries that slow your ops team down.
Freight Quotes & Booking
Collect origin, destination, weight, and service level, then return instant quotes and book collection slots inline.
Customs & Documentation
Guide HS codes, commercial invoice requirements, and customs status checks from your compliance playbooks.
Warehouse & Inventory Queries
Answer stock-on-hand, inbound ASN status, and pick readiness for B2B clients connected to your WMS.
Driver Dispatch & POD
Drivers confirm jobs, report delays, and submit proof-of-delivery details through mobile-friendly chat flows.
Returns & Claims
Handle delivery failure reattempts, damage claims intake, and returns authorisation with structured data capture.
Why NIVA
Generic bots answer. NIVA acts.
Generic prompts from scratch
250+ industry personas, ready day one
FAQ replies and deflection
Flows, forms, and real actions
Credits, tokens, and add-ons
Flat pricing, full white-label
Teams already using NIVA
Live in 4 steps
From domain setup to live on your customer portal in under a day.
No-Code Admin
Pick Your Domain
Choose the Logistics vertical from NIVA's library with industry terminology built in.
Persona Library
Subscribe to Personas
Pick from 10+ pre-built logistics personas. Toggle only the roles you need.
Knowledge + Flows
Add Knowledge & Workflows
Upload policies, manuals, and FAQs as PDFs or URLs into a private knowledge base.
One Script Tag
Embed Anywhere
Drop one script tag on your site. The bot goes live fully branded, no redeploy.
Pre-trained Logistics personas, ready on day one
Subscribe to expert roles with domain tone and knowledge already built in. Toggle live without prompt engineering.
Tracking Agent
ETA, milestones, exceptions
Freight Quote Bot
Rates, lanes, booking
Customs Advisor
Docs, HS codes, clearance
Warehouse Bot
Stock, ASN, pick status
Dispatch Coordinator
Driver jobs, POD, delays
Returns & Claims Bot
RMA, damage, re-delivery
+ 4 more logistics personas available on your demo
Built for Logistics, not generic chatbots
Platform capabilities tuned for logistics teams. Compliance standards are listed separately below.
Ops & Tariff Knowledge Base
Upload rate cards, SOPs, customs guides, and SLA documents. NIVA answers from your exact operational content.
Account & Shipment Memory
Repeat shippers pick up with open consignments, contract tiers, and preferred lanes already in context.
Quote-to-Book Flows
Automate quote collection, approval, and booking confirmation with TMS webhook handoff.
TMS & WMS Integration
Pull tracking events, inventory, and rate data from your TMS, WMS, or custom APIs in real time.
Freight Quote-to-Book Flow
Trigger
Customer requests LHR → DXB quote, 120kg
Collect
Dimensions, service level, incoterms
Quote
Express & standard options presented
TMS
Collection booked, label generated
Three engines. One logistics bot.
Workflows, smart forms, and multi-persona routing from a single admin dashboard.
Workflow Automation
Flow Engine
Build multi-step automated workflows inside the chat: conditional branching, dynamic forms, persona handoffs, and webhook triggers.
Learn more Smart FormsSmart Form Engine
Define unlimited forms per bot. The AI reads conversation context and surfaces the right form automatically, inline in the widget.
Learn more Multi-Persona AIAgentic Personas
Run multiple AI agents in one widget. The orchestrator routes each message to the right persona automatically.
Learn moreOne script. Live on your site.
Drop a single line before </body> and your logistics bot goes live, fully branded as FreightAssist.
Auto-branded
Your colours, avatar, and bot name in every channel.
Instantly updated
Change personas or flows in admin. No redeploy.
CORS-ready
Website, WhatsApp, and custom domains out of the box.
index.html
<!-- Before </body> -->
<script src="…/widget.js"></script>
✓ Domain: Logistics
✓ Bot: FreightAssist
✓ Personas: subscribed
✓ Status: Live
ComplianceGDPR / PrivacyISO 27001 AlignedCustoms Data HandlingSOC 2 Ready
Ready to Automate Logistics Customer Service?
Book a demo and see NIVA track shipments, quote freight, and route dispatch queries live.
Common questions
Quick answers before you book a demo.
Yes. NIVA connects to major TMS and WMS platforms via REST API for live tracking, inventory, and booking data.
Still unsure? Send us your requirements and we will map the right personas for logistics.
Related use cases
See how NIVA handles specific workflows in your space.
Related industries
Explore NIVA for adjacent verticals.