NIVA's logistics AI chatbot handles shipment tracking, freight quotes, warehouse queries, driver dispatch, and customs documentation · around the clock, without a single developer.
From a shipper asking for a freight quote to a warehouse manager checking stock levels · NIVA's logistics chatbot delivers instant, accurate answers 24 hours a day.
Customers and ops teams query shipment status by AWB, BOL, or order number and get real-time location, ETA, and exception alerts · without calling the freight desk. NIVA pulls live data via webhook from your TMS or carrier API.
Sales teams and customers get instant freight quotes for road, air, sea, and rail · based on weight, dimensions, origin, and destination. NIVA captures booking intent and fires it directly to your quoting or TMS system.
Warehouse staff ask about stock locations, inbound receipts, pick priority, and despatch slots without leaving the floor. NIVA integrates with your WMS to return live bin locations, quantities, and order status.
Drivers query their manifest, get delivery instructions, report issues, and confirm POD · all via mobile chat. NIVA reduces depot radio traffic and replaces paper-based briefing with instant, structured AI responses.
Export teams and importers query HS codes, documentation requirements, customs dwell times, and duty rates. NIVA answers against your tariff guides and trade compliance knowledge base · no compliance officer needed for routine queries.
Handle late delivery queries, damage claims, missing parcel investigations, and invoice disputes automatically. NIVA collects all required claim details, opens a ticket, and keeps the customer updated · reducing inbound call volume by up to 60%.
Every persona is pre-trained with logistics domain knowledge, freight terminology, and supply chain workflows. Subscribe to the roles your operation needs · no prompt engineering required.
From selection to live on your logistics website or customer portal in under a day. NIVA handles all AI infrastructure · you just configure what matters.
Choose the Logistics & Supply Chain vertical from NIVA's domain library. The system auto-loads freight terminology, Incoterms, carrier vocabulary, and supply chain conversation context.
Pick from 10+ pre-built logistics personas · Shipment Tracker, Freight Quoter, Warehouse Assistant, and more. Customise bot name, tone, and greeting in minutes.
Add your tariff guides, SLA documents, lane pricing sheets, customs procedures, and carrier handbooks as PDFs or URLs. NIVA indexes them into a private knowledge base · your bot knows your network.
Drop a single line of HTML on your website, customer portal, or intranet. The bot goes live fully branded. Connect your TMS, WMS, or carrier API via webhook at any time · no redeployment.
Upload your rate cards, carrier SLAs, customs guides, and ops manuals. NIVA's RAG engine finds the precise chunk and cites it in every response · no hallucinations, always source-backed.
NIVA connects to your Transport Management System, Warehouse Management System, or carrier API via REST webhook. Customers get live shipment data; warehouse teams get real-time stock answers · no screen switching.
Build flows for common exceptions: delayed shipment → notify customer → offer ETA update → raise case ticket → webhook to ops team. All automated in NIVA's no-code Flow Engine.
Drivers access NIVA via mobile browser · no app install. Manifest queries, delivery instructions, and issue reporting all work via voice-to-text or typed chat, even on basic smartphones.
One bot, multiple expert roles. A customer query routes to the Shipment Tracker; a driver question routes to Driver Desk; a trade query routes to Customs Advisor · all invisible to the user.
NIVA auto-detects the user's language and responds in kind. Drivers, warehouse staff, and international customers all get answers in their own language · no extra configuration per locale.
Book a 30-minute demo and see NIVA's logistics personas in action · handling shipment tracking, freight quotes, and driver queries live with your data.