Missed Enquiries
Busy when they write
Someone asks about last-mile delivery pricing or availability while you're with a customer · and never hears back the same day.
AI chatbot for
Last-Mile Delivery
Customers, Drivers & Operations
When last-mile delivery customers ask about real-time parcel tracking (wismo), safe place & neighbour preferences, and re-delivery booking & collection after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Delivery Personas
75%
WISMO Call Deflection
0
Code Required
Built for
Courier ServicesParcel NetworksE-commerce FulfilmentClick & CollectGig Economy Platforms
Current Challenges
If this sounds familiar, keep reading
Most last-mile deliveryoperators aren't looking for complex tech. They want to plug real revenue leaks: fewer missed opportunities, less phone fatigue, and more automatic bookings.
Support Overhead
Same questions, every week
Your staff answer the same FAQs on phone and chat. Real work · quotes, visits, sales · waits in the queue.
Off-hours Dropoff
Warm leads go quiet
Night and weekend visitors leave without a path to book. By morning, many have chosen someone faster.
Core Capabilities
Where this helps day to day
Common last-mile delivery situations your team still handles by phone and inbox · answered on the website instead.
Real-Time Parcel Tracking (WISMO)
Customers query parcel location, estimated delivery window, and driver ETA through chat. NIVA integrates with your route optimisation and tracking platform to provide live, street-level delivery status · deflecting up to 75% of WISMO calls.
Safe Place & Neighbour Preferences
Customers set safe place delivery preferences, add neighbour delivery instructions, and specify access codes through chat. NIVA updates the live delivery system in real time · increasing first-attempt delivery success rates.
Re-delivery Booking & Collection
Customers who missed a delivery book re-delivery slots or redirect to a collection point through chat. NIVA integrates with your depot system to offer available slots and confirm bookings automatically.
Damaged & Missing Parcel Claims
Customers report damaged or missing deliveries through chat. NIVA collects claim information, photographs, and order details · creating a structured claim in your customer service system.
Driver Support & Route Queries
Delivery drivers query access instructions, postcode issues, failed delivery procedures, and safe place policies through chat · reducing depot operations team interruptions during peak delivery windows.
Merchant & Retailer Queries
E-commerce merchants query shipment status, daily delivery volumes, failed delivery rates, and SLA compliance through chat. NIVA surfaces carrier performance data · reducing account management call volume.
What customers actually ask
Real questions from last-mile deliverywebsites · answered in chat so your team isn't repeating them.
“My parcel shows delivered yesterday but I haven't received anything and there's no card. What happens now?”
U
AI
I'm sorry about this. Your parcel (DP-7714) was marked delivered at 14:32 yesterday · the driver's notes say 'left in porch'. Could you check your porch, side access, and any communal areas? If it's genuinely not there, I'll raise a 'parcel not received' investigation immediately. We aim to resolve these within 3 working days. If the investigation confirms non-delivery, a replacement or full refund will be issued within 5 days. Shall I open the investigation now?
Auto-resolved by Niva
“Can I change tomorrow's delivery to my work address instead of home?”
U
AI
Yes, your parcel hasn't been loaded yet so the address can still be changed. Give me the work address and I'll update the delivery now; you'll get a fresh 2-hour window by text tonight. Do you want this saved as your preferred address?
Auto-resolved by Niva
Why teams switch
Not another chatbot toy. A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Up and running in a day
You do not need a developer on retainer. We help you set up last-mile delivery answers, then it lives on your website.
01
15 minutes
Tell us your business
Share how last-mile delivery customers find you today · website, WhatsApp, ads. We map the questions that lose you money when unanswered.
02
Your team
Pick who answers what
Turn on helpers for sales, support, or bookings. They already speak last-mile delivery · you choose which ones stay on.
03
Your docs
Add the knowledge you already have
Upload price lists, FAQs, policies, or page links. The assistant only answers from what you approve.
04
Go live
Put it on your website
It appears as your brand on the site you already run. No rebuild. Most teams are live within a day.
Ready-made last-mile delivery helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
WISMO Tracking Bot
Parcel location, ETA, live map
Knowledge SyncLead Flow
Delivery Preferences Bot
Safe place, neighbour, access codes
Knowledge SyncLead Flow
Re-delivery Bot
Slot booking, collection point, depot
Knowledge SyncLead Flow
Claims Bot
Damaged, missing, photo, claim ref
Knowledge SyncLead Flow
Driver Support Bot
Access, postcodes, failed procedures
Knowledge SyncLead Flow
Merchant Reporting Bot
Volumes, failed rates, SLA data
Knowledge SyncLead Flow
+ 4 more last-mile delivery roles available on your walkthrough
Built around how last-mile delivery teams actually work
Practical pieces that save time · not a pile of AI features to configure.
Delivery Policy Knowledge Base
Upload your delivery terms, safe place policies, returns procedures, and compensation guidelines. NIVA answers every customer query accurately · from what happens if a parcel is left wet to how to claim for damage.
Customer & Parcel Memory
NIVA remembers returning customers' delivery preferences, past claims, and safe place instructions · making every delivery interaction feel seamless.
Failed Delivery Flow Automation
Build failed delivery notification sequences and re-delivery booking workflows in NIVA's guided chat steps. Trigger depot system updates and customer SMS notifications automatically.
Route Optimisation & TMS Integration
NIVA integrates with Metapack, Despatchcloud, Shipstation, and route optimisation platforms. Live driver location, parcel status, and delivery slot data sync from your operational systems.
Failed Delivery Re-booking Flow
Trigger
Driver marks delivery failed
Notify
Customer told with re-delivery options
Re-book
Slot confirmed or collection point set
Depot
Re-delivery scheduled, driver allocated
What visitors can actually get done
Beyond FAQs · for last-mile delivery businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksOn your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
What founders usually ask
- Do I need a developer?
- Helpful if you have one · not required. Many last-mile delivery teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
GDPR / UK GDPRConsumer Rights Act 2015Parcel Delivery RegulationsICO Data StandardsAge Verification Obligations
See if this fits your last-mile delivery business
Tell us how enquiries come in today. In 30 minutes we will show what NIVA would catch overnight · or say honestly if you are better with something simpler.
Common questions
Straight answers before you book time.
Yes. Last-mile operators deploying NIVA with live tracking integration typically see 65–75% WISMO deflection within the first month. Customers self-serve delivery status through chat · only genuinely missing or failed deliveries require agent involvement.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for last-mile delivery.
Solutions Focus
Related use cases
See how NIVA handles day-to-day work in your space.
Vertical Markets
Related industries
Explore conversational agent options for adjacent vertical systems.
Niva Ecosystem