NIVA's insurance AI chatbot handles policy queries, claims first notice of loss, premium calculations, renewals, and compliance · reducing contact centre load without sacrificing policyholder trust.
From policy questions to claims FNOL · NIVA handles the volume of routine insurance contacts without replacing the empathy your team brings to complex situations.
Policyholders check what is and isn't covered, verify excess amounts, understand exclusions, and request policy documents · all through chat, without calling the contact centre.
NIVA handles the first stage of claims · collecting incident details, photos, and supporting information, opening a claim reference, and setting policyholder expectations. Structured FNOL data pushes to your claims system.
Prospective customers get indicative quotes, coverage comparisons, and add-on explanations through chat. NIVA captures intent and routes hot leads to your sales or broker team.
NIVA handles renewal outreach · explaining premium changes, presenting retention offers, and processing renewals through chat. Reduces non-renewal rates and reduces renewal call centre volume.
Policyholders add named drivers, change address, increase cover, or update vehicle details through chat. NIVA validates the change, calculates the additional premium, and processes the endorsement.
Internal teams query FCA compliance requirements, IDD obligations, and Consumer Duty standards. NIVA answers from your compliance manual and escalates regulatory interpretation queries to the compliance team.
Every persona ships pre-trained with insurance domain knowledge, industry terminology, and sector-specific tone. Subscribe to the ones you need · no prompt engineering required.
From persona selection to live on your insurer or broker portal in under a day · fully within your FCA regulatory boundary.
Choose the Insurance vertical from NIVA's domain library. The system auto-loads industry terminology, domain context, and sector-specific conversation starters.
Pick from 10+ pre-built insurance personas. Toggle on the roles your operation needs. Customise tone and trigger keywords in minutes.
Add your policies, manuals, FAQs, and product docs as PDFs or URLs. NIVA indexes them into a private vector database · your bot answers from your own content.
Drop a single line of HTML on your website or portal. The bot goes live fully branded. Update knowledge or swap personas instantly · no redeployment needed.
Upload your policy wordings, IDD documents, and approved sales scripts. NIVA answers policyholder queries from your exact documentation · compliant answers, every time.
NIVA verifies policyholder identity via policy number, date of birth, and postcode before surfacing account data · meeting FCA data security requirements before any account action.
Build FNOL data collection and renewal outreach flows in NIVA's no-code Flow Engine. Incident reported → structured data collected → claims system updated → adjuster assigned.
NIVA integrates with Guidewire, Duck Creek, Majesco, and custom policy admin and claims systems. FNOL data, endorsements, and renewal outcomes push directly to your system of record.
Deploy on your policyholder portal, mobile app, and WhatsApp. Policyholders access claims and policy information on their preferred channel · especially critical in emergency claim situations.
Auto-detect language and respond in 90+ languages. Essential for insurers serving diverse communities or operating across multiple international markets.
Book a 30-minute demo and see NIVA's insurance personas handling policy queries, claims FNOL, and renewal conversations live.