Policy Queries & Coverage Checks
Policyholders check what is and isn't covered, verify excess amounts, understand exclusions, and request policy documents · all through chat, without calling the contact centre.
AI chatbot for Insurance
Policyholders, Claims & Renewals
NIVA's insurance AI chatbot handles policy queries, claims first notice of loss, premium calculations, renewals, and compliance · reducing contact centre load without sacrificing policyholder trust.
- No usage-based billing
- Live across 25 industries
- White-label ready
InsureBot
Insurance support · online
Hello! I'm InsureBot. I can help with policy queries, claims, renewals, and coverage questions. How can I assist?
I need to make a claim for a water leak that damaged my kitchen floor.
I'm sorry to hear that. I'll open a First Notice of Loss for you now. Can you confirm: when did the leak start, and has the source been fixed? I'll also need a few photos of the damage.
Ask InsureBot anything…
Powered by NIVA
- 10+
- Insurance Personas
- 24/7
- Policyholder Access
- 0
- Code Required
Built forGeneral InsurersHealth InsurersHome & Property InsurersMotor InsurersCommercial Insurers
Every Policyholder Interaction · Handled With Confidence
From policy questions to claims FNOL · NIVA handles the volume of routine insurance contacts without replacing the empathy your team brings to complex situations.
Claims First Notice of Loss (FNOL)
NIVA handles the first stage of claims · collecting incident details, photos, and supporting information, opening a claim reference, and setting policyholder expectations. Structured FNOL data pushes to your claims system.
Premium Quotation & Comparison
Prospective customers get indicative quotes, coverage comparisons, and add-on explanations through chat. NIVA captures intent and routes hot leads to your sales or broker team.
Renewal Conversations
NIVA handles renewal outreach · explaining premium changes, presenting retention offers, and processing renewals through chat. Reduces non-renewal rates and reduces renewal call centre volume.
Policy Amendments & Endorsements
Policyholders add named drivers, change address, increase cover, or update vehicle details through chat. NIVA validates the change, calculates the additional premium, and processes the endorsement.
Compliance & Regulatory Queries
Internal teams query FCA compliance requirements, IDD obligations, and Consumer Duty standards. NIVA answers from your compliance manual and escalates regulatory interpretation queries to the compliance team.
Questions your visitors ask
Examples from live insurance deployments, answered in chat instead of routed to inbox.
“My neighbour's tree fell on my garage roof in last night's storm. Am I covered and what's my excess?”
Storm damage to structures is covered under your Home policy (Buildings section). Your excess for storm claims is $200. You'll need to prevent further damage · document everything with photos before any repairs. Shall I open a claim and send you a recommended local surveyor?
Why NIVA
Generic bots answer. NIVA acts.
Generic prompts from scratch
250+ industry personas, ready day one
FAQ replies and deflection
Flows, forms, and real actions
Credits, tokens, and add-ons
Flat pricing, full white-label
Teams already using NIVA
Live in 4 steps
From persona selection to live on your insurer or broker portal in under a day · fully within your FCA regulatory boundary.
No-Code Admin
Pick Your Domain
Choose the Insurance vertical from NIVA's library with industry terminology built in.
Persona Library
Subscribe to Personas
Pick from 10+ pre-built insurance personas. Toggle only the roles you need.
Knowledge + Flows
Add Knowledge & Workflows
Upload policies, manuals, and FAQs as PDFs or URLs into a private knowledge base.
One Script Tag
Embed Anywhere
Drop one script tag on your site. The bot goes live fully branded, no redeploy.
Pre-trained Insurance personas, ready on day one
Subscribe to expert roles with domain tone and knowledge already built in. Toggle live without prompt engineering.
Policy Query Agent
Coverage, excess, exclusions, docs
Claims FNOL Bot
First notice, details, claim opening
Quote & Sales Bot
Indicative quotes, coverage comparison
Renewal Retention Bot
Renewal outreach, offers, processing
Policy Amendment Bot
Endorsements, changes, premiums
Compliance Query Bot
FCA, IDD, Consumer Duty queries
+ 4 more insurance personas available on your demo
Built for Insurance, not generic chatbots
Platform capabilities tuned for insurance teams. Compliance standards are listed separately below.
Policy Wording Knowledge Base
Upload your policy wordings, IDD documents, and approved sales scripts. NIVA answers policyholder queries from your exact documentation · compliant answers, every time.
Identity Verification Integration
NIVA verifies policyholder identity via policy number, date of birth, and postcode before surfacing account data · meeting FCA data security requirements before any account action.
FNOL & Renewal Workflow Automation
Build FNOL data collection and renewal outreach flows in NIVA's no-code Flow Engine. Incident reported → structured data collected → claims system updated → adjuster assigned.
Claims & Policy System Integration
NIVA integrates with Guidewire, Duck Creek, Majesco, and custom policy admin and claims systems. FNOL data, endorsements, and renewal outcomes push directly to your system of record.
Claims FNOL Flow
Trigger
Policyholder reports an incident
Collect
Date, description, photos, details
Open
Claim reference created, guide sent
Claims
Structured FNOL pushed to system
Three engines. One insurance bot.
Workflows, smart forms, and multi-persona routing from a single admin dashboard.
Workflow Automation
Flow Engine
Build multi-step automated workflows inside the chat: conditional branching, dynamic forms, persona handoffs, and webhook triggers.
Learn more Smart FormsSmart Form Engine
Define unlimited forms per bot. The AI reads conversation context and surfaces the right form automatically, inline in the widget.
Learn more Multi-Persona AIAgentic Personas
Run multiple AI agents in one widget. The orchestrator routes each message to the right persona automatically.
Learn moreOne script. Live on your site.
Drop a single line before </body> and your insurance bot goes live, fully branded as InsureBot.
Auto-branded
Your colours, avatar, and bot name in every channel.
Instantly updated
Change personas or flows in admin. No redeploy.
CORS-ready
Website, WhatsApp, and custom domains out of the box.
index.html
<!-- Before </body> -->
<script src="…/widget.js"></script>
✓ Domain: Insurance
✓ Bot: InsureBot
✓ Personas: subscribed
✓ Status: Live
ComplianceFCA ICOBS RulesConsumer DutyIDD ComplianceGDPR / UK GDPRSolvency II AlignedAML / KYC Regulations
Ready to Handle More Policyholders Without More Agents?
Book a 30-minute demo and see NIVA's insurance personas handling policy queries, claims FNOL, and renewal conversations live.
Common questions
Quick answers before you book a demo.
NIVA is configured to provide factual, product-based information from your approved policy wordings and IDD documents · not regulated insurance advice. For advice-giving, the bot escalates to a qualified advisor. This complies with FCA ICOBS and Consumer Duty requirements.
Still unsure? Send us your requirements and we will map the right personas for insurance.
Related use cases
See how NIVA handles specific workflows in your space.
Related industries
Explore NIVA for adjacent verticals.