Product Discovery & Recommendations
Shoppers describe what they want · occasion, size, colour, budget · and NIVA surfaces the right products from your catalogue instantly. Better than a search bar, more personal than a category page.
AI chatbot for Retail & E-commerce
Shoppers, Orders & Loyalty
NIVA's retail AI chatbot handles product discovery, order tracking, returns, size recommendations, and loyalty queries · converting browsers into buyers and buyers into fans.
- No usage-based billing
- Live across 25 industries
- White-label ready
ShopBot
Retail & E-commerce support · online
Hi! I'm ShopBot. I can help you find products, track orders, handle returns, and answer any questions. What can I help with?
I ordered a blue hoodie 3 days ago. Where is it?
Your order #ORD-48291 is with DPD · estimated delivery tomorrow before 6 PM. I'll send you the live tracking link now. Is the delivery address still correct?
Ask ShopBot anything…
Powered by NIVA
- 10+
- Retail Personas
- 35%
- Avg Conversion Lift
- 0
- Code Required
Built forD2C BrandsDepartment StoresOnline MarketplacesFashion RetailersHigh Street Chains
Every Shopper Moment · Discovery to Repeat Purchase
NIVA handles the questions that stop shoppers from buying and the problems that prevent them from coming back.
Order Tracking & Delivery
Shoppers check order status, delivery estimates, and carrier updates through chat · without searching emails or calling customer service. NIVA integrates with your OMS and carrier APIs.
Returns & Exchanges
NIVA guides customers through return eligibility checks, generates prepaid labels, and confirms exchange requests · fully automated, reducing support agent workload on the most common query type.
Size & Fit Advice
Shoppers get personalised size recommendations based on their measurements, brand comparisons, and fit preference. Fewer size-related returns, higher conversion on fashion categories.
Loyalty & Rewards
Members check points balances, redeem rewards, explore exclusive offers, and understand tier benefits mid-conversation. NIVA connects to your loyalty platform for real-time data.
Post-Purchase Support
NIVA handles product queries, care instructions, assembly guides, and warranty questions after purchase · reducing review-damaging frustration and driving repeat purchase intent.
Questions your visitors ask
Examples from live retail & e-commerce deployments, answered in chat instead of routed to inbox.
“I'm a size 10 in ASOS but usually 12 in M&S. What size should I order in your denim?”
Our denim runs true to UK sizing. Based on your measurements, a size 10 should work · but if you're between sizes or prefer a relaxed fit, go for 12. Both sizes are in stock. I can add both to your basket for a try-on if you'd like?
Why NIVA
Generic bots answer. NIVA acts.
Generic prompts from scratch
250+ industry personas, ready day one
FAQ replies and deflection
Flows, forms, and real actions
Credits, tokens, and add-ons
Flat pricing, full white-label
Teams already using NIVA
Live in 4 steps
From persona selection to live on your store in hours. NIVA handles the support volume · your team focuses on growth.
No-Code Admin
Pick Your Domain
Choose the Retail & E-commerce vertical from NIVA's library with industry terminology built in.
Persona Library
Subscribe to Personas
Pick from 10+ pre-built retail & e-commerce personas. Toggle only the roles you need.
Knowledge + Flows
Add Knowledge & Workflows
Upload policies, manuals, and FAQs as PDFs or URLs into a private knowledge base.
One Script Tag
Embed Anywhere
Drop one script tag on your site. The bot goes live fully branded, no redeploy.
Pre-trained Retail & E-commerce personas, ready on day one
Subscribe to expert roles with domain tone and knowledge already built in. Toggle live without prompt engineering.
Product Advisor Bot
Discovery, recommendations, gifting
Order Tracking Agent
Status, delivery, carrier updates
Returns & Exchange Bot
Eligibility, labels, refunds
Size & Fit Advisor
Measurements, brand sizing, fit
Loyalty Rewards Agent
Points, tiers, redemption
Style Consultant Bot
Outfit building, occasion dressing
+ 4 more retail & e-commerce personas available on your demo
Built for Retail & E-commerce, not generic chatbots
Platform capabilities tuned for retail & e-commerce teams. Compliance standards are listed separately below.
Live Product Catalogue Knowledge Base
Connect your product feed and upload brand guidelines. NIVA answers product queries with accurate specs, pricing, and availability · updated in real time as your catalogue changes.
Shopper Purchase History Memory
NIVA knows returning shoppers · their order history, size preferences, and loyalty tier. Every interaction is personalised, driving higher AOV and repeat purchase rates.
Post-Purchase Flow Automation
Build review-request, upsell, and re-engagement flows in NIVA's no-code Flow Engine. Trigger the right message at the right post-purchase moment · automatically.
OMS, Shopify & WooCommerce Integration
NIVA connects to Shopify, WooCommerce, Magento, and custom OMS platforms. Order data, inventory, and return status are live · no screen-switching for support agents.
Returns Automation Flow
Trigger
Customer asks about return
Check
Order date, item, reason verified
Generate
Prepaid label emailed instantly
OMS
Return case opened automatically
Three engines. One retail & e-commerce bot.
Workflows, smart forms, and multi-persona routing from a single admin dashboard.
Workflow Automation
Flow Engine
Build multi-step automated workflows inside the chat: conditional branching, dynamic forms, persona handoffs, and webhook triggers.
Learn more Smart FormsSmart Form Engine
Define unlimited forms per bot. The AI reads conversation context and surfaces the right form automatically, inline in the widget.
Learn more Multi-Persona AIAgentic Personas
Run multiple AI agents in one widget. The orchestrator routes each message to the right persona automatically.
Learn moreOne script. Live on your site.
Drop a single line before </body> and your retail & e-commerce bot goes live, fully branded as ShopBot.
Auto-branded
Your colours, avatar, and bot name in every channel.
Instantly updated
Change personas or flows in admin. No redeploy.
CORS-ready
Website, WhatsApp, and custom domains out of the box.
index.html
<!-- Before </body> -->
<script src="…/widget.js"></script>
✓ Domain: Retail & E-commerce
✓ Bot: ShopBot
✓ Personas: subscribed
✓ Status: Live
ComplianceGDPR / UK GDPRConsumer Rights Act 2015DSRs (Distance Selling)PCI DSS AlignedASA Advertising StandardsCCPA Ready
Ready to Convert More Browsers and Retain More Buyers?
Book a 30-minute demo and see NIVA's retail personas handling product discovery, order tracking, and return queries live.
Common questions
Quick answers before you book a demo.
Yes. NIVA connects to Shopify, WooCommerce, Magento, and BigCommerce via REST API. Order data, inventory levels, and customer records are available in real time · the bot answers from live store data.
Still unsure? Send us your requirements and we will map the right personas for retail & e-commerce.
Related use cases
See how NIVA handles specific workflows in your space.
Related industries
Explore NIVA for adjacent verticals.