NIVA's retail AI chatbot handles product discovery, order tracking, returns, size recommendations, and loyalty queries · converting browsers into buyers and buyers into fans.
NIVA handles the questions that stop shoppers from buying and the problems that prevent them from coming back.
Shoppers describe what they want · occasion, size, colour, budget · and NIVA surfaces the right products from your catalogue instantly. Better than a search bar, more personal than a category page.
Shoppers check order status, delivery estimates, and carrier updates through chat · without searching emails or calling customer service. NIVA integrates with your OMS and carrier APIs.
NIVA guides customers through return eligibility checks, generates prepaid labels, and confirms exchange requests · fully automated, reducing support agent workload on the most common query type.
Shoppers get personalised size recommendations based on their measurements, brand comparisons, and fit preference. Fewer size-related returns, higher conversion on fashion categories.
Members check points balances, redeem rewards, explore exclusive offers, and understand tier benefits mid-conversation. NIVA connects to your loyalty platform for real-time data.
NIVA handles product queries, care instructions, assembly guides, and warranty questions after purchase · reducing review-damaging frustration and driving repeat purchase intent.
Every persona ships pre-trained with retail & e-commerce domain knowledge, industry terminology, and sector-specific tone. Subscribe to the ones you need · no prompt engineering required.
From persona selection to live on your store in hours. NIVA handles the support volume · your team focuses on growth.
Choose the Retail & E-commerce vertical from NIVA's domain library. The system auto-loads industry terminology, domain context, and sector-specific conversation starters.
Pick from 10+ pre-built retail & e-commerce personas. Toggle on the roles your operation needs. Customise tone and trigger keywords in minutes.
Add your policies, manuals, FAQs, and product docs as PDFs or URLs. NIVA indexes them into a private vector database · your bot answers from your own content.
Drop a single line of HTML on your website or portal. The bot goes live fully branded. Update knowledge or swap personas instantly · no redeployment needed.
Connect your product feed and upload brand guidelines. NIVA answers product queries with accurate specs, pricing, and availability · updated in real time as your catalogue changes.
NIVA knows returning shoppers · their order history, size preferences, and loyalty tier. Every interaction is personalised, driving higher AOV and repeat purchase rates.
Build review-request, upsell, and re-engagement flows in NIVA's no-code Flow Engine. Trigger the right message at the right post-purchase moment · automatically.
NIVA connects to Shopify, WooCommerce, Magento, and custom OMS platforms. Order data, inventory, and return status are live · no screen-switching for support agents.
Deploy the same bot on your website, WhatsApp Business, and Instagram DMs. Shoppers get consistent support on whatever channel they prefer.
Auto-detect language and respond in 90+ languages. Essential for cross-border D2C brands shipping to international markets with diverse customer bases.
Book a 30-minute demo and see NIVA's retail personas handling product discovery, order tracking, and return queries live.