NIVA's automotive AI chatbot handles vehicle enquiries, test drive bookings, service scheduling, parts lookup, and finance applications · converting browsers into buyers and service customers.
From first Google search to loyal aftersales customer · NIVA keeps buyers engaged and service bays full without adding headcount.
Buyers describe what they want · budget, body type, fuel, towing capacity, range · and NIVA matches them to the right stock in real time. Better than a filter bar, more engaging than a brochure.
Prospects book test drives directly through chat, synced with your showroom calendar and assigned to the right sales exec. Automated reminders reduce no-shows significantly.
Existing customers book services, MOTs, and warranty repairs through chat. NIVA captures vehicle registration, mileage, and preferred drop-off time · routing directly to your DMS.
Buyers explore PCP, HP, and lease options with clear monthly payment illustrations. NIVA captures lead details for F&I handoff and can push applications to your finance provider.
Parts counter staff and retail customers check part numbers, compatibility, pricing, and availability. NIVA integrates with your parts system to provide real-time stock answers.
EV buyers get range estimates, charging time breakdowns, home charger installation guidance, and government grant information. Critical for converting EV-curious buyers who need reassurance.
Every persona ships pre-trained with automotive domain knowledge, industry terminology, and sector-specific tone. Subscribe to the ones you need · no prompt engineering required.
From persona selection to live on your dealer group website in under a day. NIVA handles the AI · you close more deals.
Choose the Automotive vertical from NIVA's domain library. The system auto-loads industry terminology, domain context, and sector-specific conversation starters.
Pick from 10+ pre-built automotive personas. Toggle on the roles your operation needs. Customise tone and trigger keywords in minutes.
Add your policies, manuals, FAQs, and product docs as PDFs or URLs. NIVA indexes them into a private vector database · your bot answers from your own content.
Drop a single line of HTML on your website or portal. The bot goes live fully branded. Update knowledge or swap personas instantly · no redeployment needed.
Upload your current stock list, OEM spec sheets, and pricing. NIVA matches buyers to live inventory and answers spec queries accurately · updated as your stock changes.
NIVA remembers returning prospects · the vehicles they viewed, their stated budget, and their test drive experience. Re-engagement conversations pick up exactly where they left off.
Build test drive booking flows, service reminder sequences, and finance application pathways in NIVA's no-code Flow Engine. Data pushes to your DMS or CRM automatically.
NIVA integrates with Keyloop, CDK, Dealer Management Systems, Salesforce Automotive, and custom CRMs. Test drive bookings, service appointments, and lead data sync in real time.
Deploy separate branded bots for each franchise within your dealer group · each with its own stock, pricing, and persona · all managed from one NIVA superadmin account.
Serve buyers in 90+ languages. Essential for dealer groups in multilingual markets or when targeting international buyers through online stock listings.
Book a 30-minute demo and see NIVA's automotive personas matching buyers to vehicles, booking test drives, and handling service queries live.