API & Chatbot Engine
Core AI response pipeline and widget delivery. No active incidents.
99.97% · last 90 days
Transparency you
can rely on
Real-time status, data practices, privacy commitments, and responsible AI principles, all in one place.
99.9%
Uptime SLA
<24h
Incident Response
4
Compliance Frameworks
30d
Deletion SLA
Current platform health
All systems monitored 24/7. Incidents disclosed within 2 hours of detection with regular updates until resolution.
Dashboard & Botmaster
Workspace management, analytics, and live support console. Operational.
99.94% · last 90 days
Integrations & Webhooks
CRM, ERP, and third-party webhook delivery. All connectors healthy.
99.91% · last 90 days
Authentication & SSO
Login, session management, and SSO provider connections. No issues.
100% · last 90 days
File & Asset Storage
Knowledge base documents, media uploads, and export storage.
99.99% · last 90 days
Email & Notifications
Outbound alerts, escalation notifications, and report delivery.
99.88% · last 90 days
Our commitments to your data
NIVA does not sell, rent, or use your data to train AI models without explicit consent.
No Data Selling
We never sell or share your data or your customers' data with third parties for commercial purposes.
No Training on Your Data
Your conversation data, knowledge bases, and business information are never used to train foundation AI models.
Data Subject Rights
We support access, portability, correction, and deletion requests. DPA available for GDPR-covered processing.
Regional Data Residency
Enterprise customers can choose their primary data region. Data stays within the agreed geography.
Configurable Retention
Set your own conversation retention period. Data deleted on schedule with erasure confirmation available.
Breach Notification
In the event of a data breach affecting your account, we notify you within 72 hours as required by GDPR.
Third-party services we use
All subprocessors are vetted, contractually bound to data protection obligations, and reviewed annually.
| Provider | Purpose | Category | Data Region |
|---|---|---|---|
| Amazon Web Services | Cloud infrastructure and hosting | Infrastructure | US / EU |
| Google Cloud Platform | ML infrastructure and storage | Infrastructure | US / EU |
| Anthropic / OpenAI | Foundation AI model inference | AI Provider | US |
| Stripe | Payment processing | Payments | US |
| SendGrid / Postmark | Transactional email delivery | Communications | US |
| Cloudflare | CDN, DDoS protection, and DNS | Infrastructure | Global |
For security details, see our Security page. For legal terms, see Privacy Policy.