1. Introduction
NIVA ("we", "us", or "our") is a product of NivaLabs AI, headquartered at A 605, Shilp Aaron, Sindhubhavan Road, Ahmedabad, Gujarat 380054, India.
This Privacy Policy describes how we collect, use, and protect information when you use the NIVA platform, including our website, admin panel, chatbot widgets, and APIs.
2. Information we collect
- Account information: name, email, and organisation when creating an account.
- Bot configuration: prompts, branding, and knowledge base content you upload.
- Conversation data: messages between visitors and your NIVA-powered bot.
- Lead data submitted through bot lead capture forms.
- Usage data: logs, IP addresses, browser type, and pages visited.
- Payment information processed by third-party processors, we do not store card numbers.
3. How we use your information
- To provide and operate the NIVA platform and chatbot services.
- To respond to demo requests, support queries, and enquiries.
- To improve platform features, performance, and reliability.
- To send transactional emails (account setup, billing, security alerts).
- To comply with legal obligations where applicable.
We do not sell your data or share personal information with third parties for advertising.
4. Data security & retention
We use HTTPS encryption, isolated database collections per customer bot, and role-based access control. Deletion requests: niva@nivalabs.ai
5. Contact
Questions: niva@nivalabs.ai