NIVA's restaurant AI chatbot handles table reservations, takeaway orders, dietary queries, loyalty rewards, and event bookings · filling covers and reducing front-of-house admin load.
NIVA handles reservations, dietary queries, and loyalty · so your front-of-house team focuses on delivering exceptional experiences.
Guests book, modify, and cancel reservations through chat 24/7 · no phone calls, no hold music. NIVA captures party size, dietary requirements, occasion notes, and special requests automatically.
Guests ask about ingredients, allergens, vegan options, and calorie counts before visiting. NIVA answers from your live menu · reducing allergen risk and building confidence before arrival.
Customers browse your menu, place orders, and track delivery status through chat · without needing a third-party app. NIVA pushes orders to your kitchen display or POS via webhook.
Regular diners check points, redeem rewards, and unlock birthday perks through chat. NIVA connects to your loyalty platform for real-time balance and offer personalisation.
NIVA handles enquiries for private dining, corporate events, and large-group bookings · collecting headcount, date, menu preferences, and budget before routing to your events team.
NIVA sends automated post-visit follow-ups, collects NPS scores, and handles complaints gracefully · turning a bad experience into a recovery opportunity before a negative review is posted.
Every persona ships pre-trained with restaurants domain knowledge, industry terminology, and sector-specific tone. Subscribe to the ones you need · no prompt engineering required.
From persona selection to live on your restaurant website or Google Business profile in under a day. NIVA fills tables · your team fills glasses.
Choose the Restaurants vertical from NIVA's domain library. The system auto-loads industry terminology, domain context, and sector-specific conversation starters.
Pick from 10+ pre-built restaurants personas. Toggle on the roles your operation needs. Customise tone and trigger keywords in minutes.
Add your policies, manuals, FAQs, and product docs as PDFs or URLs. NIVA indexes them into a private vector database · your bot answers from your own content.
Drop a single line of HTML on your website or portal. The bot goes live fully branded. Update knowledge or swap personas instantly · no redeployment needed.
Upload your menu, allergen matrix, and seasonal specials. NIVA answers every dietary query accurately · updated instantly when you change the menu, no developer needed.
NIVA remembers returning guests · dietary preferences, favourite dishes, and past occasions. Every visit feels personally recognised, building loyalty naturally.
Build post-dining follow-up flows in NIVA's no-code Flow Engine. Visit confirmed → 2 hours later → feedback request → NPS captured → negative response routed to manager.
NIVA integrates with OpenTable, ResDiary, SevenRooms, and POS systems (Square, Toast, Lightspeed) via webhook. Reservations and orders push directly · no double entry.
Deploy on your restaurant website, WhatsApp Business, and Google Business messaging. Guests book on whatever channel they find you · NIVA handles every channel consistently.
Auto-detect language and respond in 90+ languages. Essential for restaurants in tourist areas or city centres serving international guests.
Book a 30-minute demo and see NIVA's restaurant personas handling reservations, dietary queries, and loyalty flows live.