Capture catering enquiries with full detail. NIVA collects headcount, date, menu and dietary needs, then routes the quote request to your catering team.
Catering enquiries arrive with missing details (headcount, dietary needs, delivery time), causing slow, incomplete quoting.
A catering persona answers menu and capacity questions from a knowledge base, the Flow Engine captures full catering details via Smart Forms, branches by event size, and routes a complete quote request to the catering team via webhook.
Real differences your team will feel from day one — not theoretical benchmarks.
| Area | Before NIVA | With NIVA |
|---|---|---|
| Enquiry detail | Incomplete | Fully captured |
| Quote speed | Back-and-forth | Faster |
| Dietary capture | Missed | Structured |
| Lead loss | High | Reduced |
This is a public-facing deployment that engages prospects and customers directly on your website or app. It is designed to capture demand that would otherwise be lost outside business hours, to deflect the repetitive questions that consume your restaurants team, and to turn anonymous traffic into structured, followed-up leads.
In practical terms, the shift looks like this: on enquiry detail, you move from incomplete to fully captured; on quote speed, you move from back-and-forth to faster; on dietary capture, you move from missed to structured; on lead loss, you move from high to reduced. Each of these is a direct consequence of moving the interaction from a manual, human-gated channel to an always-available conversational one that still escalates to a person when the situation genuinely needs it.
Implementation reality: the conversational layer, routing, data capture, and system handoff are all within NIVA's documented no-code capabilities. Where this use case reads or writes live data, it assumes the relevant API or webhook endpoint exists on your side; that integration is the one piece worth scoping before launch. Start with the knowledge base and flow, then layer in live API calls once the core experience is proven.
No developers. No long setup. NIVA gives you every engine shown on this page — persona routing, flow automation, smart forms, and webhooks — as a ready-to-configure platform.