NIVA's hospitality-trained AI chatbot handles guest queries, room reservations, concierge requests, F&B orders, and staff scheduling · 24/7, without a single developer.
From pre-arrival to post-stay · NIVA's hospitality chatbot keeps every interaction instant, personalised, and on-brand.
Handle room reservations, table bookings, and spa appointments directly in chat. NIVA checks availability, confirms preferences, and sends booking confirmations · without front-desk involvement.
Guests request airport transfers, tour recommendations, restaurant bookings, and local activities through chat. NIVA routes each request to the right department automatically.
Guests browse menus, place room-service orders, and get allergen information without picking up the phone. Orders route directly to your F&B system via webhook.
Automate pre-stay messages: online check-in links, upsell room upgrades, collect dietary preferences, and share parking or arrival instructions · all via chat.
Guests check loyalty points, redeem benefits, and explore membership tiers mid-conversation. NIVA integrates with your CRM to surface personalised offers at the right moment.
Guests report room issues or request housekeeping via chat. Requests are logged and routed to the correct team instantly · no hold music, no form filling.
Every persona ships pre-trained with hospitality domain knowledge, industry terminology, and sector-specific tone. Subscribe to the ones you need · no prompt engineering required.
From persona selection to live on your hotel website in under a day. NIVA handles AI infrastructure · you configure what matters for your property.
Choose the Hospitality vertical from NIVA's domain library. The system auto-loads industry terminology, domain context, and sector-specific conversation starters.
Pick from 10+ pre-built hospitality personas. Toggle on the roles your operation needs. Customise tone and trigger keywords in minutes.
Add your policies, manuals, FAQs, and product docs as PDFs or URLs. NIVA indexes them into a private vector database · your bot answers from your own content.
Drop a single line of HTML on your website or portal. The bot goes live fully branded. Update knowledge or swap personas instantly · no redeployment needed.
Upload your hotel policies, menus, room specs, and local guides. NIVA's RAG engine answers guest queries from your exact content · no hallucinations, always on-brand.
NIVA remembers returning guests · their room preferences, dietary needs, and past requests. Every interaction feels like a warm welcome back, not a cold start.
Build upsell flows, pre-arrival sequences, and fault-reporting workflows in NIVA's no-code Flow Engine. Trigger webhooks to your PMS, POS, or CRM automatically.
Deploy on your hotel website, WhatsApp, and in-room tablet · same bot, same context, any channel. Guests continue conversations seamlessly across devices.
NIVA connects to Oracle OPERA, Mews, Apaleo, and custom PMS systems via webhook. Check availability, post charges, and update guest profiles in real time.
Auto-detect guest language and respond naturally in 90+ languages. No separate configuration per language · the bot adapts instantly to every international guest.
Book a 30-minute demo and see NIVA's hospitality personas handling real guest queries, upsell flows, and concierge requests live.