Reservations & Booking
Handle room reservations, table bookings, and spa appointments directly in chat. NIVA checks availability, confirms preferences, and sends booking confirmations · without front-desk involvement.
AI chatbot for Hospitality
Guests, Staff & Reservations
NIVA's hospitality-trained AI chatbot handles guest queries, room reservations, concierge requests, F&B orders, and staff scheduling · 24/7, without a single developer.
- No usage-based billing
- Live across 25 industries
- White-label ready
GuestAssist
Hospitality support · online
Hi! I'm GuestAssist. I can help with reservations, room queries, dining, and concierge requests. How can I help?
Can I get a late check-out for room 412?
Room 412 is available until 2 PM tomorrow. I've noted your late check-out request. Shall I also arrange a wake-up call?
Ask GuestAssist anything…
Powered by NIVA
- 10+
- Hospitality Personas
- 24/7
- Guest Coverage
- 0
- Code Required
Built forHotelsResortsF&B OperatorsServiced ApartmentsHotel Groups
Every Guest Touchpoint, Handled Instantly
From pre-arrival to post-stay · NIVA's hospitality chatbot keeps every interaction instant, personalised, and on-brand.
Concierge Requests
Guests request airport transfers, tour recommendations, restaurant bookings, and local activities through chat. NIVA routes each request to the right department automatically.
In-Room Dining & F&B
Guests browse menus, place room-service orders, and get allergen information without picking up the phone. Orders route directly to your F&B system via webhook.
Pre-Arrival Communication
Automate pre-stay messages: online check-in links, upsell room upgrades, collect dietary preferences, and share parking or arrival instructions · all via chat.
Loyalty & Rewards
Guests check loyalty points, redeem benefits, and explore membership tiers mid-conversation. NIVA integrates with your CRM to surface personalised offers at the right moment.
Maintenance & Housekeeping
Guests report room issues or request housekeeping via chat. Requests are logged and routed to the correct team instantly · no hold music, no form filling.
Questions your visitors ask
Examples from live hospitality deployments, answered in chat instead of routed to inbox.
“What time does the pool close and is there a towel service?”
The pool is open 07:00–22:00 daily. Fresh towels are provided poolside · just ask a team member or tap the towel request button in this chat. Enjoy!
Why NIVA
Generic bots answer. NIVA acts.
Generic prompts from scratch
250+ industry personas, ready day one
FAQ replies and deflection
Flows, forms, and real actions
Credits, tokens, and add-ons
Flat pricing, full white-label
Teams already using NIVA
Live in 4 steps
From persona selection to live on your hotel website in under a day. NIVA handles AI infrastructure · you configure what matters for your property.
No-Code Admin
Pick Your Domain
Choose the Hospitality vertical from NIVA's library with industry terminology built in.
Persona Library
Subscribe to Personas
Pick from 10+ pre-built hospitality personas. Toggle only the roles you need.
Knowledge + Flows
Add Knowledge & Workflows
Upload policies, manuals, and FAQs as PDFs or URLs into a private knowledge base.
One Script Tag
Embed Anywhere
Drop one script tag on your site. The bot goes live fully branded, no redeploy.
Pre-trained Hospitality personas, ready on day one
Subscribe to expert roles with domain tone and knowledge already built in. Toggle live without prompt engineering.
Guest Services Agent
Reservations, check-in, complaints
Concierge Bot
Activities, transport, recommendations
F&B Order Bot
Room service, menus, dining bookings
Loyalty Advisor
Points, tiers, redemptions, offers
Events Coordinator
Venue enquiries, AV, catering
Maintenance Reporter
Fault logging, housekeeping requests
+ 4 more hospitality personas available on your demo
Built for Hospitality, not generic chatbots
Platform capabilities tuned for hospitality teams. Compliance standards are listed separately below.
Private Hotel Knowledge Base
Upload your hotel policies, menus, room specs, and local guides. NIVA's RAG engine answers guest queries from your exact content · no hallucinations, always on-brand.
Cross-Session Guest Memory
NIVA remembers returning guests · their room preferences, dietary needs, and past requests. Every interaction feels like a warm welcome back, not a cold start.
Workflow Automation
Build upsell flows, pre-arrival sequences, and fault-reporting workflows in NIVA's no-code Flow Engine. Trigger webhooks to your PMS, POS, or CRM automatically.
Omnichannel Deployment
Deploy on your hotel website, WhatsApp, and in-room tablet · same bot, same context, any channel. Guests continue conversations seamlessly across devices.
Guest Upsell Flow
Trigger
Guest checks in online
Offer
Room upgrade for $30/night?
Action
Guest accepts, PMS updated
Webhook
Revenue recorded in PMS
Three engines. One hospitality bot.
Workflows, smart forms, and multi-persona routing from a single admin dashboard.
Workflow Automation
Flow Engine
Build multi-step automated workflows inside the chat: conditional branching, dynamic forms, persona handoffs, and webhook triggers.
Learn more Smart FormsSmart Form Engine
Define unlimited forms per bot. The AI reads conversation context and surfaces the right form automatically, inline in the widget.
Learn more Multi-Persona AIAgentic Personas
Run multiple AI agents in one widget. The orchestrator routes each message to the right persona automatically.
Learn moreOne script. Live on your site.
Drop a single line before </body> and your hospitality bot goes live, fully branded as GuestAssist.
Auto-branded
Your colours, avatar, and bot name in every channel.
Instantly updated
Change personas or flows in admin. No redeploy.
CORS-ready
Website, WhatsApp, and custom domains out of the box.
index.html
<!-- Before </body> -->
<script src="…/widget.js"></script>
✓ Domain: Hospitality
✓ Bot: GuestAssist
✓ Personas: subscribed
✓ Status: Live
ComplianceGDPR / PrivacyPCI DSS (Payment Handling)ISO 27001 AlignedADA / AccessibilityLocal Health & Safety
Ready to Transform Your Guest Experience?
Book a 30-minute demo and see NIVA's hospitality personas handling real guest queries, upsell flows, and concierge requests live.
Common questions
Quick answers before you book a demo.
Yes. NIVA integrates with Oracle OPERA, Mews, Apaleo, Cloudbeds, and custom PMS systems via REST API webhooks. The bot can check room availability, post charges to folios, and update guest profiles in real time without front-desk involvement.
Still unsure? Send us your requirements and we will map the right personas for hospitality.
Related use cases
See how NIVA handles specific workflows in your space.
Related industries
Explore NIVA for adjacent verticals.