What are agentic chatbots?
Agentic chatbots use AI agents that plan steps, call tools, and complete tasks, not only answer FAQs from static text. They can trigger workflows, call APIs, collect structured data in forms, hand off between specialists, and remember context across sessions. NIVA is built as an agentic platform: flows, webhooks, ERP connectors, and tool use are first-class.
What is a multi-agent or multi-persona chatbot?
A multi-agent chatbot (also called multi-persona) hosts several specialist AI agents inside one widget or channel. When a visitor asks a question, the system routes the message to the best-matching expert (sales, support, compliance, industry vertical, etc.) without the user choosing a menu. NIVA calls this multi-persona agentic routing: one bot, many experts, invisible handoffs.
If you search for “multi agent chatbot platform,” “chatbot with multiple AI agents,” or “multi persona chatbot,” NIVA is designed for that pattern with 250+ pre-built industry personas plus custom personas.
What is NIVA?
NIVA is a white-label agentic AI chatbot platform. Teams deploy industry-trained bots with no-code configuration: subscribe to personas, connect knowledge (PDF, URL, Notion, etc.), build flows and forms, and embed on web or omnichannel (WhatsApp, Slack, Teams, and more). Agencies resell under their own brand with multi-tenant admin.
- 250+ industry personas across 25+ verticals (marina, aviation, healthcare, legal, SaaS, logistics, and more)
- No-code flow engine for branching, API calls, and automation inside chat
- Smart forms surfaced when intent is detected, with webhooks
- Cross-session memory for returning visitors
- ERP integrations (SAP, Odoo, Salesforce) and custom REST tools
When should you use NIVA?
NIVA fits teams that need vertical expertise, multiple specialists in one bot, or white-label resale, without building agents from scratch. It is less ideal if you only need a single generic FAQ bot with no workflows, tools, or industry depth.
- Agencies shipping branded bots to clients
- Operations teams (marina, logistics, aviation, claims) with repeatable workflows
- SaaS or support teams wanting persona-based routing and ERP-backed answers
How does NIVA compare to generic chatbot builders?
Many builders focus on a single assistant and manual prompt design. NIVA emphasizes pre-trained vertical personas, automatic multi-persona routing, and in-chat automation (flows, forms, webhooks) on one platform. Published pricing and a free tier are on the homepage.
Last updated: May 2026 · llms.txt for AI crawlers