NIVA's finance-trained AI chatbot handles account queries, loan applications, investment guidance, fraud alerts, and compliance workflows · 24/7, without regulatory risk.
From account enquiries to loan origination · NIVA handles high-volume, compliance-sensitive financial conversations without increasing headcount.
Customers check balances, recent transactions, statement requests, and account details through chat · instantly, without calling the contact centre. NIVA authenticates via your identity layer before responding.
NIVA walks customers through pre-qualification, collects income and employment details, explains product options, and routes to human advisors for final assessment · dramatically cutting time-to-decision.
Clients enquire about portfolio performance, product terms, and market conditions. NIVA provides factual, compliant answers from your approved content and escalates to advisors for regulated advice.
NIVA handles first-contact fraud alerts · collecting transaction details, guiding customers through card blocking, and escalating to your fraud team with a full conversation log.
NIVA guides new customers through KYC document collection, AML questionnaires, and identity verification · reducing onboarding drop-off and manual compliance workload.
Customers initiate payment queries, resolve failed transfers, and understand fees through chat. NIVA answers instantly and triggers backend actions via webhook to your core banking system.
Every persona ships pre-trained with finance & banking domain knowledge, industry terminology, and sector-specific tone. Subscribe to the ones you need · no prompt engineering required.
From persona selection to live on your banking portal in under a day · fully within your compliance boundary.
Choose the Finance & Banking vertical from NIVA's domain library. The system auto-loads industry terminology, domain context, and sector-specific conversation starters.
Pick from 10+ pre-built finance & banking personas. Toggle on the roles your operation needs. Customise tone and trigger keywords in minutes.
Add your policies, manuals, FAQs, and product docs as PDFs or URLs. NIVA indexes them into a private vector database · your bot answers from your own content.
Drop a single line of HTML on your website or portal. The bot goes live fully branded. Update knowledge or swap personas instantly · no redeployment needed.
Upload your approved product literature, rate cards, and T&Cs. NIVA answers only from vetted content · every response stays within your regulatory boundary, with full audit trail.
NIVA integrates with your identity layer (OTP, biometric, MFA) before surfacing account data. Sensitive data never served without successful authentication.
Build multi-step loan application flows in NIVA's no-code Flow Engine. Collect income, assets, and employment details then push structured data to your origination system via webhook.
NIVA connects to your core banking system (Temenos, Thought Machine, FIS, custom) via webhook to read account data and push transaction-initiating actions securely.
Every conversation is logged with timestamps, user identity, and actions taken. Full audit trail for FCA, PRA, and internal compliance review · exportable on demand.
Serve customers in 90+ languages without separate localisation. Critical for international banks and fintechs with diverse customer bases across multiple markets.
Book a 30-minute demo and see NIVA's finance personas handling account queries, loan pre-qualification, and fraud alerts live.