Account & Balance Queries
Customers check balances, recent transactions, statement requests, and account details through chat · instantly, without calling the contact centre. NIVA authenticates via your identity layer before responding.
AI chatbot for Finance & Banking
Customers, Advisors & Compliance
NIVA's finance-trained AI chatbot handles account queries, loan applications, investment guidance, fraud alerts, and compliance workflows · 24/7, without regulatory risk.
- No usage-based billing
- Live across 25 industries
- White-label ready
FinBot
Finance & Banking support · online
Hello! I'm FinBot. I can help with account queries, loan applications, investments, and more. How can I assist you today?
What's the current interest rate on a 5-year fixed mortgage?
Our current 5-year fixed rate is 4.89% APR with a maximum LTV of 85%. Based on your profile, you could borrow up to $320,000. Shall I connect you with a mortgage advisor?
Ask FinBot anything…
Powered by NIVA
- 10+
- Finance Personas
- 24/7
- Customer Access
- 0
- Code Required
Built forRetail BanksInvestment BanksInsurance FirmsWealth ManagersFintechs
Every Financial Customer Interaction, Automated Safely
From account enquiries to loan origination · NIVA handles high-volume, compliance-sensitive financial conversations without increasing headcount.
Mortgage & Loan Applications
NIVA walks customers through pre-qualification, collects income and employment details, explains product options, and routes to human advisors for final assessment · dramatically cutting time-to-decision.
Investment & Wealth Queries
Clients enquire about portfolio performance, product terms, and market conditions. NIVA provides factual, compliant answers from your approved content and escalates to advisors for regulated advice.
Fraud Alerts & Security
NIVA handles first-contact fraud alerts · collecting transaction details, guiding customers through card blocking, and escalating to your fraud team with a full conversation log.
KYC & Compliance Onboarding
NIVA guides new customers through KYC document collection, AML questionnaires, and identity verification · reducing onboarding drop-off and manual compliance workload.
Payments & Transfer Support
Customers initiate payment queries, resolve failed transfers, and understand fees through chat. NIVA answers instantly and triggers backend actions via webhook to your core banking system.
Questions your visitors ask
Examples from live finance & banking deployments, answered in chat instead of routed to inbox.
“I received an email saying my account was compromised. What do I do?”
I'm flagging this as a potential phishing alert. Do NOT click any links in that email. I can immediately lock your account, generate a new password, and log a security incident. Shall I proceed?
Why NIVA
Generic bots answer. NIVA acts.
Generic prompts from scratch
250+ industry personas, ready day one
FAQ replies and deflection
Flows, forms, and real actions
Credits, tokens, and add-ons
Flat pricing, full white-label
Teams already using NIVA
Live in 4 steps
From persona selection to live on your banking portal in under a day · fully within your compliance boundary.
No-Code Admin
Pick Your Domain
Choose the Finance & Banking vertical from NIVA's library with industry terminology built in.
Persona Library
Subscribe to Personas
Pick from 10+ pre-built finance & banking personas. Toggle only the roles you need.
Knowledge + Flows
Add Knowledge & Workflows
Upload policies, manuals, and FAQs as PDFs or URLs into a private knowledge base.
One Script Tag
Embed Anywhere
Drop one script tag on your site. The bot goes live fully branded, no redeploy.
Pre-trained Finance & Banking personas, ready on day one
Subscribe to expert roles with domain tone and knowledge already built in. Toggle live without prompt engineering.
Customer Service Agent
Accounts, balances, transactions
Mortgage Advisor Bot
Pre-qual, rates, product comparison
Investment Advisor Bot
Portfolio, market info, product queries
Fraud & Security Agent
Alert handling, card blocks, reports
Compliance Onboarding Bot
KYC, AML, ID collection
Payments Support Agent
Transfers, failed payments, fees
+ 4 more finance & banking personas available on your demo
Built for Finance & Banking, not generic chatbots
Platform capabilities tuned for finance & banking teams. Compliance standards are listed separately below.
Compliant Knowledge Base
Upload your approved product literature, rate cards, and T&Cs. NIVA answers only from vetted content · every response stays within your regulatory boundary, with full audit trail.
Identity & Auth Integration
NIVA integrates with your identity layer (OTP, biometric, MFA) before surfacing account data. Sensitive data never served without successful authentication.
Loan Origination Automation
Build multi-step loan application flows in NIVA's no-code Flow Engine. Collect income, assets, and employment details then push structured data to your origination system via webhook.
Core Banking Integration
NIVA connects to your core banking system (Temenos, Thought Machine, FIS, custom) via webhook to read account data and push transaction-initiating actions securely.
Loan Pre-Qualification Flow
Trigger
Customer enquires about personal loan
Ask
Income, term, loan amount, purpose
Pre-qualify
Rate and eligibility shown
Webhook
Data pushed to origination system
Three engines. One finance & banking bot.
Workflows, smart forms, and multi-persona routing from a single admin dashboard.
Workflow Automation
Flow Engine
Build multi-step automated workflows inside the chat: conditional branching, dynamic forms, persona handoffs, and webhook triggers.
Learn more Smart FormsSmart Form Engine
Define unlimited forms per bot. The AI reads conversation context and surfaces the right form automatically, inline in the widget.
Learn more Multi-Persona AIAgentic Personas
Run multiple AI agents in one widget. The orchestrator routes each message to the right persona automatically.
Learn moreOne script. Live on your site.
Drop a single line before </body> and your finance & banking bot goes live, fully branded as FinBot.
Auto-branded
Your colours, avatar, and bot name in every channel.
Instantly updated
Change personas or flows in admin. No redeploy.
CORS-ready
Website, WhatsApp, and custom domains out of the box.
index.html
<!-- Before </body> -->
<script src="…/widget.js"></script>
✓ Domain: Finance & Banking
✓ Bot: FinBot
✓ Personas: subscribed
✓ Status: Live
ComplianceFCA Regulated ContentAML / KYC CompliantGDPR / UK GDPRPCI DSS AlignedPSD2 ReadyMiFID II Aware
Ready to Automate Financial Customer Service · Compliantly?
Book a 30-minute demo and see NIVA's finance personas handling account queries, loan pre-qualification, and fraud alerts live.
Common questions
Quick answers before you book a demo.
NIVA is configured to provide factual, product-based information from your approved content library · not regulated financial advice. For advice, the bot escalates to a qualified human advisor. This boundary is enforced at the knowledge base level.
Still unsure? Send us your requirements and we will map the right personas for finance & banking.
Related use cases
See how NIVA handles specific workflows in your space.
Related industries
Explore NIVA for adjacent verticals.