NIVA's healthcare AI chatbot handles appointment booking, symptom triage, insurance queries, patient education, and admin workflows · safely, compliantly, and without clinical risk.
From first symptom to post-appointment follow-up · NIVA keeps patients informed and admin burden low without compromising care quality.
Patients book, reschedule, or cancel appointments 24/7 without calling reception. NIVA checks provider availability, collects presenting complaints, and sends automated reminders · reducing no-show rates significantly.
NIVA collects symptoms and urgency indicators, then signposts patients to the appropriate care pathway · GP appointment, urgent care, A&E, or self-care. Always with a clear clinical-responsibility disclaimer.
Patients check coverage details, excess amounts, pre-authorisation requirements, and billing statements through chat · reducing call volume to your billing and admin teams.
Patients ask about medication dosing, side effects, drug interactions, and repeat prescription requests. NIVA answers from your approved clinical content library · safely bounded.
New patients complete registration forms, medical history questionnaires, and consent forms through chat. Data flows directly into your practice management system · no paper, no re-keying.
NIVA sends post-consultation follow-up messages, collects patient satisfaction scores, answers aftercare questions, and prompts rebooking for ongoing conditions · all automatically.
Every persona ships pre-trained with healthcare domain knowledge, industry terminology, and sector-specific tone. Subscribe to the ones you need · no prompt engineering required.
From persona selection to live on your practice website in under a day. NIVA handles the AI · you focus on patient care.
Choose the Healthcare vertical from NIVA's domain library. The system auto-loads industry terminology, domain context, and sector-specific conversation starters.
Pick from 10+ pre-built healthcare personas. Toggle on the roles your operation needs. Customise tone and trigger keywords in minutes.
Add your policies, manuals, FAQs, and product docs as PDFs or URLs. NIVA indexes them into a private vector database · your bot answers from your own content.
Drop a single line of HTML on your website or portal. The bot goes live fully branded. Update knowledge or swap personas instantly · no redeployment needed.
Upload your patient information leaflets, approved clinical guidelines, and FAQs. NIVA answers from your vetted content only · never hallucinating clinical advice.
Patient conversations are stored in isolated, encrypted instances per practice. Data retention policies, right-to-erasure, and audit logs are built in from day one.
Build pre-appointment intake flows and post-consultation follow-up sequences in NIVA's no-code Flow Engine. Patient data flows straight into your PMS via webhook.
NIVA integrates with EMIS, SystmOne, Vision, and major EHR systems via HL7 or REST webhook. Appointment data, intake forms, and follow-up outcomes write directly to patient records.
Deploy on your practice website, WhatsApp, and patient-facing apps. Patients access the same bot on any device · consistent, convenient, and always available.
Auto-detect patient language and respond in 90+ languages. Critically important for diverse patient populations · no interpreter needed for routine admin queries.
Book a 30-minute demo and see NIVA's healthcare personas booking appointments, triaging patients, and handling admin queries live.