NIVA's healthcare AI chatbot handles appointment booking, symptom triage, insurance queries, patient education, and admin workflows · safely, compliantly, and without clinical risk.
MedAssist
Healthcare support · online
Powered by NIVA
From first symptom to post-appointment follow-up · NIVA keeps patients informed and admin burden low without compromising care quality.
Patients book, reschedule, or cancel appointments 24/7 without calling reception. NIVA checks provider availability, collects presenting complaints, and sends automated reminders · reducing no-show rates significantly.
NIVA collects symptoms and urgency indicators, then signposts patients to the appropriate care pathway · GP appointment, urgent care, A&E, or self-care. Always with a clear clinical-responsibility disclaimer.
Patients check coverage details, excess amounts, pre-authorisation requirements, and billing statements through chat · reducing call volume to your billing and admin teams.
Medication & Prescription Support
Patients ask about medication dosing, side effects, drug interactions, and repeat prescription requests. NIVA answers from your approved clinical content library · safely bounded.
Patient Registration & Intake
New patients complete registration forms, medical history questionnaires, and consent forms through chat. Data flows directly into your practice management system · no paper, no re-keying.
Post-Appointment Follow-Up
NIVA sends post-consultation follow-up messages, collects patient satisfaction scores, answers aftercare questions, and prompts rebooking for ongoing conditions · all automatically.
Examples from live healthcare deployments, answered in chat instead of routed to inbox.
“Is it safe to take ibuprofen with my blood pressure medication (amlodipine)?”
NSAIDs like ibuprofen can interact with amlodipine and may raise blood pressure. For occasional use, most GPs advise paracetamol as a safer alternative. Please confirm with your GP or pharmacist before taking · shall I book you an appointment?
Generic prompts from scratch
250+ industry personas, ready day one
FAQ replies and deflection
Flows, forms, and real actions
Credits, tokens, and add-ons
Flat pricing, full white-label
Teams already using NIVA
From persona selection to live on your practice website in under a day. NIVA handles the AI · you focus on patient care.
Choose the Healthcare vertical from NIVA's library with industry terminology built in.
Pick from 10+ pre-built healthcare personas. Toggle only the roles you need.
Upload policies, manuals, and FAQs as PDFs or URLs into a private knowledge base.
Drop one script tag on your site. The bot goes live fully branded, no redeploy.
Subscribe to expert roles with domain tone and knowledge already built in. Toggle live without prompt engineering.
Appointment Scheduler
Booking, rescheduling, reminders
Triage Advisor
Symptom collection, care pathway
Insurance Coordinator
Coverage, pre-auth, billing
Pharmacy Support Bot
Repeat prescriptions, medication info
Patient Intake Agent
Registration, history, consent forms
Post-Care Follow-Up Bot
Aftercare, NPS, rebooking
+ 4 more healthcare personas available on your demo
Platform capabilities tuned for healthcare teams. Compliance standards are listed separately below.
Upload your patient information leaflets, approved clinical guidelines, and FAQs. NIVA answers from your vetted content only · never hallucinating clinical advice.
Build pre-appointment intake flows and post-consultation follow-up sequences in NIVA's no-code Flow Engine. Patient data flows straight into your PMS via webhook.
NIVA integrates with EMIS, SystmOne, Vision, and major EHR systems via HL7 or REST webhook. Appointment data, intake forms, and follow-up outcomes write directly to patient records.
Deploy on your practice website, WhatsApp, and patient-facing apps. Patients access the same bot on any device · consistent, convenient, and always available.
Appointment Booking Flow
Trigger
Patient visits booking page
Ask
Reason for visit, preferred provider
Book
Slot confirmed, reminder set
PMS
Appointment written to system
Workflows, smart forms, and multi-persona routing from a single admin dashboard.
Build multi-step automated workflows inside the chat: conditional branching, dynamic forms, persona handoffs, and webhook triggers.
Learn more Smart FormsDefine unlimited forms per bot. The AI reads conversation context and surfaces the right form automatically, inline in the widget.
Learn more Multi-Persona AIRun multiple AI agents in one widget. The orchestrator routes each message to the right persona automatically.
Learn moreDrop a single line before </body> and your healthcare bot goes live, fully branded as MedAssist.
Auto-branded
Your colours, avatar, and bot name in every channel.
Instantly updated
Change personas or flows in admin. No redeploy.
CORS-ready
Website, WhatsApp, and custom domains out of the box.
Book a 30-minute demo and see NIVA's healthcare personas booking appointments, triaging patients, and handling admin queries live.
Quick answers before you book a demo.
Still unsure? Send us your requirements and we will map the right personas for healthcare.
See how NIVA handles specific workflows in your space.
Explore NIVA for adjacent verticals.
