Missed Enquiries
Busy when they write
Someone asks about pharmaceuticals pricing or availability while you're with a customer · and never hears back the same day.
AI chatbot for
Pharmaceuticals
HCPs, Patients & Regulatory Queries
When pharmaceuticals customers ask about medical information requests, adverse event triage & reporting, and sample & literature requests after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Pharma Personas
24/7
HCP & Patient Access
0
Code Required
Built for
Pharma ManufacturersHospital Formulary TeamsMedical Affairs TeamsRegulatory AffairsHealthcare Professionals
Current Challenges
If this sounds familiar, keep reading
Most pharmaceuticalsoperators aren't looking for complex tech. They want to plug real revenue leaks: fewer missed opportunities, less phone fatigue, and more automatic bookings.
Support Overhead
Same questions, every week
Your staff answer the same FAQs on phone and chat. Real work · quotes, visits, sales · waits in the queue.
Off-hours Dropoff
Warm leads go quiet
Night and weekend visitors leave without a path to book. By morning, many have chosen someone faster.
Core Capabilities
Where this helps day to day
Common pharmaceuticals situations your team still handles by phone and inbox · answered on the website instead.
Medical Information Requests
Healthcare professionals request dosing guidance, drug interactions, contraindications, and off-label information through chat. NIVA responds from your approved SmPC and MI library, capturing HCP identity and logging every interaction for ABPI audit.
Adverse Event Triage & Reporting
NIVA identifies adverse event mentions in any conversation · from HCPs or patients · opens a structured AE collection form, gathers mandatory minimum data, and pushes to your pharmacovigilance system. No AE is missed.
Sample & Literature Requests
HCPs request product samples, clinical papers, and patient leaflets through chat. NIVA verifies prescriber credentials, checks sampling compliance limits, and routes fulfilled requests to your field force or fulfilment system.
Patient Support Programme Enrolment
Patients and caregivers enrol in adherence programmes, request nurse support, and access disease management information through chat · improving medication adherence and patient outcomes at scale.
Formulary & Market Access Queries
Hospital pharmacy and formulary committees query clinical evidence summaries, health economic data, and NICE guidance status. NIVA routes complex access discussions to your Key Account Managers.
Regulatory Document Support
Internal regulatory affairs teams query submission timelines, variation status, and labelling change tracking through NIVA. Structured answers from your regulatory document library reduce inter-team query volume.
What customers actually ask
Real questions from pharmaceuticalswebsites · answered in chat so your team isn't repeating them.
“Can Cardivex be used in a patient who is also taking warfarin? I'm concerned about interaction risk.”
U
AI
There is a clinically relevant interaction between Cardivex and warfarin. Co-administration may increase INR by up to 15% in some patients, increasing bleeding risk. The SmPC recommends close INR monitoring for the first 4 weeks after initiating or changing the Cardivex dose. I'm sending you the full interaction section from the SmPC now. Would you also like to speak with our Medical Information physician for further guidance?
Auto-resolved by Niva
“Is Cardivex 10mg available at wholesale right now, and what's the lead time on a bulk order?”
U
AI
Cardivex 10mg is in stock at all three distribution centres. Standard orders placed before 3pm deliver next working day; bulk orders over 500 packs take 3 to 4 days. I can check your account pricing and raise the order now if you share your account number.
Auto-resolved by Niva
Why teams switch
Not another chatbot toy. A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Up and running in a day
You do not need a developer on retainer. We help you set up pharmaceuticals answers, then it lives on your website.
01
15 minutes
Tell us your business
Share how pharmaceuticals customers find you today · website, WhatsApp, ads. We map the questions that lose you money when unanswered.
02
Your team
Pick who answers what
Turn on helpers for sales, support, or bookings. They already speak pharmaceuticals · you choose which ones stay on.
03
Your docs
Add the knowledge you already have
Upload price lists, FAQs, policies, or page links. The assistant only answers from what you approve.
04
Go live
Put it on your website
It appears as your brand on the site you already run. No rebuild. Most teams are live within a day.
Ready-made pharmaceuticals helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Medical Information Bot
SmPC, dosing, interactions, off-label
Knowledge SyncLead Flow
Adverse Event Bot
AE detection, data collection, PV push
Knowledge SyncLead Flow
Sample Request Bot
Prescriber verify, limits, fulfilment
Knowledge SyncLead Flow
Patient Support Bot
PSP enrolment, adherence, nurse referral
Knowledge SyncLead Flow
Formulary & Access Bot
NICE, HTA, clinical evidence queries
Knowledge SyncLead Flow
Regulatory Affairs Bot
Submissions, variations, labelling
Knowledge SyncLead Flow
+ 4 more pharmaceuticals roles available on your walkthrough
Built around how pharmaceuticals teams actually work
Practical pieces that save time · not a pile of AI features to configure.
Approved MI & Regulatory Knowledge Base
Upload your SmPCs, approved Q&A documents, clinical data packages, and ABPI-approved promotional materials. NIVA responds only from verified content · never hallucinating clinical data.
HCP Identity Verification
NIVA verifies healthcare professional identity via GMC/NMC number or prescriber credentials before surfacing prescription-only or sensitive clinical information · meeting ABPI digital interaction requirements.
AE & PSP Workflow Automation
Build adverse event collection and patient support enrolment flows in NIVA's guided chat steps. AE detected → minimum dataset collected → pharmacovigilance system updated → regulatory deadline tracked.
Pharmacovigilance & CRM Integration
NIVA integrates with Veeva Vault Safety, Oracle Argus, IQVIA, Salesforce Health Cloud, and Veeva CRM. AE reports, sample requests, and HCP interactions log directly to your systems of record.
Adverse Event Collection Flow
Trigger
AE mention detected in conversation
Collect
Patient, dose, onset, description
Validate
Minimum dataset confirmed complete
PV System
AE record created, timeline tracked
What visitors can actually get done
Beyond FAQs · for pharmaceuticals businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksOn your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
What founders usually ask
- Do I need a developer?
- Helpful if you have one · not required. Many pharmaceuticals teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
ABPI Code of PracticeMHRA GuidanceEMA RegulationsGVP Module VI (Pharmacovigilance)GDPR / UK GDPRICH E2D (AE Reporting)
See if this fits your pharmaceuticals business
Tell us how enquiries come in today. In 30 minutes we will show what NIVA would catch overnight · or say honestly if you are better with something simpler.
Common questions
Straight answers before you book time.
NIVA monitors every conversation for AE signals · mentions of side effects, product complaints, or unexpected reactions · regardless of the topic the conversation started with. When detected, it immediately pivots to structured AE collection and won't close the interaction until the minimum dataset is captured. Every AE interaction is timestamped and logged for regulatory inspection.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for pharmaceuticals.
Solutions Focus
Related use cases
See how NIVA handles day-to-day work in your space.
Vertical Markets
Related industries
Explore conversational agent options for adjacent vertical systems.
Niva Ecosystem