NIVA's pharmaceutical AI chatbot handles medical information requests, HCP enquiries, adverse event triage, sample requests, and regulatory document support · compliantly and around the clock.
PharmaBot
Pharmaceuticals support · online
Powered by NIVA
NIVA handles the high-volume, time-sensitive queries from HCPs and patients that consume your medical information and regulatory teams · within strict compliance boundaries.
Healthcare professionals request dosing guidance, drug interactions, contraindications, and off-label information through chat. NIVA responds from your approved SmPC and MI library, capturing HCP identity and logging every interaction for ABPI audit.
NIVA identifies adverse event mentions in any conversation · from HCPs or patients · opens a structured AE collection form, gathers mandatory minimum data, and pushes to your pharmacovigilance system. No AE is missed.
HCPs request product samples, clinical papers, and patient leaflets through chat. NIVA verifies prescriber credentials, checks sampling compliance limits, and routes fulfilled requests to your field force or fulfilment system.
Patient Support Programme Enrolment
Patients and caregivers enrol in adherence programmes, request nurse support, and access disease management information through chat · improving medication adherence and patient outcomes at scale.
Formulary & Market Access Queries
Hospital pharmacy and formulary committees query clinical evidence summaries, health economic data, and NICE guidance status. NIVA routes complex access discussions to your Key Account Managers.
Regulatory Document Support
Internal regulatory affairs teams query submission timelines, variation status, and labelling change tracking through NIVA. Structured answers from your regulatory document library reduce inter-team query volume.
Examples from live pharmaceuticals deployments, answered in chat instead of routed to inbox.
“Can Cardivex be used in a patient who is also taking warfarin? I'm concerned about interaction risk.”
There is a clinically relevant interaction between Cardivex and warfarin. Co-administration may increase INR by up to 15% in some patients, increasing bleeding risk. The SmPC recommends close INR monitoring for the first 4 weeks after initiating or changing the Cardivex dose. I'm sending you the full interaction section from the SmPC now. Would you also like to speak with our Medical Information physician for further guidance?
Generic prompts from scratch
250+ industry personas, ready day one
FAQ replies and deflection
Flows, forms, and real actions
Credits, tokens, and add-ons
Flat pricing, full white-label
Teams already using NIVA
From persona configuration to live on your HCP portal or patient website in under a day · within ABPI, MHRA, and EMA compliance frameworks.
Choose the Pharmaceuticals vertical from NIVA's library with industry terminology built in.
Pick from 10+ pre-built pharmaceuticals personas. Toggle only the roles you need.
Upload policies, manuals, and FAQs as PDFs or URLs into a private knowledge base.
Drop one script tag on your site. The bot goes live fully branded, no redeploy.
Subscribe to expert roles with domain tone and knowledge already built in. Toggle live without prompt engineering.
Medical Information Bot
SmPC, dosing, interactions, off-label
Adverse Event Bot
AE detection, data collection, PV push
Sample Request Bot
Prescriber verify, limits, fulfilment
Patient Support Bot
PSP enrolment, adherence, nurse referral
Formulary & Access Bot
NICE, HTA, clinical evidence queries
Regulatory Affairs Bot
Submissions, variations, labelling
+ 4 more pharmaceuticals personas available on your demo
Platform capabilities tuned for pharmaceuticals teams. Compliance standards are listed separately below.
Upload your SmPCs, approved Q&A documents, clinical data packages, and ABPI-approved promotional materials. NIVA responds only from verified content · never hallucinating clinical data.
NIVA verifies healthcare professional identity via GMC/NMC number or prescriber credentials before surfacing prescription-only or sensitive clinical information · meeting ABPI digital interaction requirements.
Build adverse event collection and patient support enrolment flows in NIVA's no-code Flow Engine. AE detected → minimum dataset collected → pharmacovigilance system updated → regulatory deadline tracked.
NIVA integrates with Veeva Vault Safety, Oracle Argus, IQVIA, Salesforce Health Cloud, and Veeva CRM. AE reports, sample requests, and HCP interactions log directly to your systems of record.
Adverse Event Collection Flow
Trigger
AE mention detected in conversation
Collect
Patient, dose, onset, description
Validate
Minimum dataset confirmed complete
PV System
AE record created, timeline tracked
Workflows, smart forms, and multi-persona routing from a single admin dashboard.
Build multi-step automated workflows inside the chat: conditional branching, dynamic forms, persona handoffs, and webhook triggers.
Learn more Smart FormsDefine unlimited forms per bot. The AI reads conversation context and surfaces the right form automatically, inline in the widget.
Learn more Multi-Persona AIRun multiple AI agents in one widget. The orchestrator routes each message to the right persona automatically.
Learn moreDrop a single line before </body> and your pharmaceuticals bot goes live, fully branded as PharmaBot.
Auto-branded
Your colours, avatar, and bot name in every channel.
Instantly updated
Change personas or flows in admin. No redeploy.
CORS-ready
Website, WhatsApp, and custom domains out of the box.
Book a 30-minute demo and see NIVA's pharma personas handling medical information requests, AE collection, and patient support live.
Quick answers before you book a demo.
Still unsure? Send us your requirements and we will map the right personas for pharmaceuticals.
See how NIVA handles specific workflows in your space.
Explore NIVA for adjacent verticals.
