Missed Enquiries
Busy when they write
Someone asks about dental pricing or availability while you're with a customer · and never hears back the same day.
AI chatbot for
Dental
Patients, Appointments & Treatment Plans
When dental customers ask about appointment booking & recall, dental emergency triage, and nhs vs private cost queries after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Dental Personas
24/7
Patient Access
0
Code Required
Built for
NHS Dental PracticesPrivate Dental ClinicsDental GroupsOrthodontic PracticesCosmetic Dentists
Current Challenges
If this sounds familiar, keep reading
Most dentaloperators aren't looking for complex tech. They want to plug real revenue leaks: fewer missed opportunities, less phone fatigue, and more automatic bookings.
Support Overhead
Same questions, every week
Your staff answer the same FAQs on phone and chat. Real work · quotes, visits, sales · waits in the queue.
Off-hours Dropoff
Warm leads go quiet
Night and weekend visitors leave without a path to book. By morning, many have chosen someone faster.
Core Capabilities
Where this helps day to day
Common dental situations your team still handles by phone and inbox · answered on the website instead.
Appointment Booking & Recall
Patients book routine check-ups, hygienist appointments, and emergency slots through chat. NIVA integrates with your practice management system for real-time availability and sends automated recall reminders for patients overdue a check-up.
Dental Emergency Triage
Patients describe dental emergencies · toothache, broken tooth, lost crown, abscess · and NIVA provides structured triage: urgency assessment, immediate home care advice, and booking of an emergency slot or A&E referral guidance for serious infections.
NHS vs Private Cost Queries
Patients query NHS band charges, private treatment costs, payment plan options, and dental insurance coverage through chat. NIVA provides transparent fee information and routes complex treatment cost queries to your treatment coordinator.
Treatment Information & Cosmetic Enquiries
Patients query treatment procedures · implants, Invisalign, whitening, veneers, and crown procedures · through chat. NIVA provides clear, practice-specific information and captures treatment interest for follow-up by your treatment coordinator.
New Patient Registration
New patients complete registration through chat · submitting medical history, NHS registration, and contact details before their first appointment. Reduces new patient form completion time in the waiting room and improves clinical preparation.
Family & Children's Dental Support
Parents book children's appointments, query NHS dental entitlement for under-18s, and receive child-friendly preparation guidance through chat. NIVA helps practices attract and retain family patients.
What customers actually ask
Real questions from dentalwebsites · answered in chat so your team isn't repeating them.
“I'm interested in Invisalign. How much does it cost and how long does treatment take?”
U
AI
Invisalign treatment at this practice starts from $2,800 for mild cases and $4,200–$5,500 for comprehensive treatment, depending on complexity. Treatment duration ranges from 6 months (mild crowding/spacing) to 18–24 months for more complex cases. We offer 0% finance over 12 months or low-APR plans over 24 months. Your first step would be a complimentary Invisalign consultation with our treatment coordinator · no obligation. Shall I book that for you? We have availability this week.
Auto-resolved by Niva
“I chipped a front tooth this morning. Can I be seen today?”
U
AI
Yes, we keep same-day emergency slots. There's one at 12:40 and one at 4:10 today; the emergency assessment is $65 and any repair is quoted before we start. Shall I book the 12:40 and text you directions and parking info?
Auto-resolved by Niva
Why teams switch
Not another chatbot toy. A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Up and running in a day
You do not need a developer on retainer. We help you set up dental answers, then it lives on your website.
01
15 minutes
Tell us your business
Share how dental customers find you today · website, WhatsApp, ads. We map the questions that lose you money when unanswered.
02
Your team
Pick who answers what
Turn on helpers for sales, support, or bookings. They already speak dental · you choose which ones stay on.
03
Your docs
Add the knowledge you already have
Upload price lists, FAQs, policies, or page links. The assistant only answers from what you approve.
04
Go live
Put it on your website
It appears as your brand on the site you already run. No rebuild. Most teams are live within a day.
Ready-made dental helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Appointment Booking Bot
Routine, emergency, hygienist, recall
Knowledge SyncLead Flow
Emergency Triage Bot
Toothache, abscess, broken tooth, A&E
Knowledge SyncLead Flow
Cost & Finance Bot
NHS bands, private fees, payment plans
Knowledge SyncLead Flow
Cosmetic Treatment Bot
Implants, Invisalign, whitening, veneers
Knowledge SyncLead Flow
New Patient Bot
Registration, medical history, NHS forms
Knowledge SyncLead Flow
Family Dental Bot
Children's appointments, NHS entitlement
Knowledge SyncLead Flow
+ 4 more dental roles available on your walkthrough
Built around how dental teams actually work
Practical pieces that save time · not a pile of AI features to configure.
Dental & Practice Knowledge Base
Upload your treatment guides, fee schedules, NHS patient charge information, post-operative care instructions, and practice policies. NIVA gives patients accurate, practice-specific information rather than generic internet advice.
Patient History Memory
NIVA recognises returning patients, recalls their treatment history and outstanding recalls, and provides personalised guidance relevant to their specific dental situation · making every patient feel known.
Recall & Treatment Plan Flow Automation
Build automated recall campaigns, post-treatment follow-up sequences, and treatment plan acceptance flows in NIVA's guided chat steps. Systematic recall automation significantly improves patient retention.
Practice Management System Integration
NIVA integrates with Dentally, SOE Software, Exact by Software of Excellence, and R4+. Appointments booked through NIVA appear directly in your clinical diary · pre-populated with patient details and reason for visit.
Patient Recall Flow
Trigger
Patient overdue for recall
Remind
WhatsApp recall message sent
Book
Appointment confirmed in practice system
Confirm
Reminder and directions sent automatically
What visitors can actually get done
Beyond FAQs · for dental businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksOn your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
What founders usually ask
- Do I need a developer?
- Helpful if you have one · not required. Many dental teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
GDPR / UK GDPRNHS Standard Contract ObligationsGDC Standards for the Dental TeamCQC Registration RequirementsConsumer Rights Act 2015Ionising Radiation (Medical Exposure) Regulations
See if this fits your dental business
Tell us how enquiries come in today. In 30 minutes we will show what NIVA would catch overnight · or say honestly if you are better with something simpler.
Common questions
Straight answers before you book time.
Yes. NIVA integrates with Dentally, SOE Software (Exact), R4+, and Kodak Carestream via REST API. Appointments booked through NIVA appear in your practice diary with patient details and reason for visit pre-populated · eliminating duplicate data entry.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for dental.
Solutions Focus
Related use cases
See how NIVA handles day-to-day work in your space.
Vertical Markets
Related industries
Explore conversational agent options for adjacent vertical systems.
Niva Ecosystem