Generate live freight quotes inside the chat. NIVA collects cargo details, calls your rate engine, and delivers a quote plus a CRM opportunity in seconds.
Freight quoting is slow and manual: customers email cargo details, ops staff look up rates, and quotes come back hours later, often after the customer has gone elsewhere.
A logistics persona collects origin, destination and cargo details through a Smart Form, an API node calls the freight rate engine mid-conversation, the quote is delivered inline, and a webhook opens a CRM opportunity. This acts as a conversational front end to a TMS or rating layer.
Real differences your team will feel from day one — not theoretical benchmarks.
| Area | Before NIVA | With NIVA |
|---|---|---|
| Quote turnaround | Hours | Seconds, inline |
| Lost deals | Customer goes elsewhere | Quote before they leave |
| Ops workload | Manual lookups | Automated rating call |
| Lead capture | Email only | Structured CRM record |
This is a public-facing deployment that engages prospects and customers directly on your website or app. It is designed to capture demand that would otherwise be lost outside business hours, to deflect the repetitive questions that consume your logistics & freight team, and to turn anonymous traffic into structured, followed-up leads.
In practical terms, the shift looks like this: on quote turnaround, you move from hours to seconds, inline; on lost deals, you move from customer goes elsewhere to quote before they leave; on ops workload, you move from manual lookups to automated rating call; on lead capture, you move from email only to structured crm record. Each of these is a direct consequence of moving the interaction from a manual, human-gated channel to an always-available conversational one that still escalates to a person when the situation genuinely needs it.
Implementation reality: the conversational layer, routing, data capture, and system handoff are all within NIVA's documented no-code capabilities. Where this use case reads or writes live data, it assumes the relevant API or webhook endpoint exists on your side; that integration is the one piece worth scoping before launch. Start with the knowledge base and flow, then layer in live API calls once the core experience is proven.
No developers. No long setup. NIVA gives you every engine shown on this page — persona routing, flow automation, smart forms, and webhooks — as a ready-to-configure platform.