Standardise damage and loss claims intake. NIVA collects structured claim details and evidence references, then routes to the claims team automatically.
Freight claims arrive as messy emails with missing details, causing back-and-forth and slow resolution.
A claims persona explains the process from a knowledge base, the Flow Engine collects structured claim details (shipment reference, damage type, value) via Smart Forms, branches by claim type, and fires a webhook to the claims system with a complete record.
Real differences your team will feel from day one — not theoretical benchmarks.
| Area | Before NIVA | With NIVA |
|---|---|---|
| Claim completeness | Missing details | Structured intake |
| Resolution time | Slow back-and-forth | Faster |
| Process questions | Staff-answered | Self-served |
| Routing | Manual | By claim type |
This works in two directions. As a public-facing agent it engages prospects and customers directly on your website or app; as an internal tool it answers staff questions and runs intake against internal systems. The same engines power both, and which direction you deploy depends only on which knowledge sources and systems you connect. Many logistics & freight operators start public-facing for the traffic and conversion upside, then reuse the same build internally.
In practical terms, the shift looks like this: on claim completeness, you move from missing details to structured intake; on resolution time, you move from slow back-and-forth to faster; on process questions, you move from staff-answered to self-served; on routing, you move from manual to by claim type. Each of these is a direct consequence of moving the interaction from a manual, human-gated channel to an always-available conversational one that still escalates to a person when the situation genuinely needs it.
Implementation reality: the conversational layer, routing, data capture, and system handoff are all within NIVA's documented no-code capabilities. Where this use case reads or writes live data, it assumes the relevant API or webhook endpoint exists on your side; that integration is the one piece worth scoping before launch. Start with the knowledge base and flow, then layer in live API calls once the core experience is proven.
No developers. No long setup. NIVA gives you every engine shown on this page — persona routing, flow automation, smart forms, and webhooks — as a ready-to-configure platform.