Missed Enquiries
Busy when they write
Someone asks about port & terminal pricing or availability while you're with a customer · and never hears back the same day.
AI chatbot for
Port & Terminal
Cargo, Vessel Operations & Compliance
When port & terminal customers ask about vessel arrival & berth information, container status & gate moves, and customs & documentation after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Port Personas
24/7
Operations Access
0
Code Required
Built for
Port AuthoritiesTerminal OperatorsShipping AgentsCargo HandlersCustoms Brokers
Current Challenges
If this sounds familiar, keep reading
Most port & terminaloperators aren't looking for complex tech. They want to plug real revenue leaks: fewer missed opportunities, less phone fatigue, and more automatic bookings.
Support Overhead
Same questions, every week
Your staff answer the same FAQs on phone and chat. Real work · quotes, visits, sales · waits in the queue.
Off-hours Dropoff
Warm leads go quiet
Night and weekend visitors leave without a path to book. By morning, many have chosen someone faster.
Core Capabilities
Where this helps day to day
Common port & terminal situations your team still handles by phone and inbox · answered on the website instead.
Vessel Arrival & Berth Information
Shipping agents, masters, and operators query vessel arrival schedules, berth assignments, pilotage requirements, and port health procedures through chat. NIVA surfaces live berth management system data · reducing port control team call volume.
Container Status & Gate Moves
Importers, hauliers, and freight forwarders query container availability for collection, customs hold status, and gate-in/gate-out times through chat. NIVA integrates with your TOS for real-time container visibility.
Customs & Documentation
Importers and customs brokers query customs clearance status, ENS/EXS submission requirements, and documentation checklist for specific cargo types through chat · reducing customs team inbound query volume.
Dangerous Goods Compliance
Shipping agents and freight forwarders query IMDG DG declaration requirements, segregation rules, and port DG acceptance policies through chat · reducing DG officer time on routine compliance queries.
Haulier & Gate Operations
Hauliers query container gate-in appointment booking, driver induction requirements, overweight/OOG cargo procedures, and weighbridge protocols through chat · reducing gate congestion from uninformed arrivals.
ISPS & Port Security Queries
Security officers and vessel representatives query ISPS security level status, PFSO contact details, and ship-to-shore interface requirements through chat · from your port PFSP documentation.
What customers actually ask
Real questions from port & terminalwebsites · answered in chat so your team isn't repeating them.
“We have a vessel with 4 x 20ft containers of Class 6.1 toxic liquids. What are your acceptance requirements and segregation rules at the terminal?”
U
AI
Class 6.1 toxic liquids are accepted at Terminal 2 subject to: IMDG-compliant DG manifest submitted 48hr pre-arrival, segregation from Class 3 and Class 8 cargo (minimum 3m distance or solid bulkhead), emergency response information (ERI) provided for each UN number, and consignee emergency contact on manifest. Tank containers require additional inspection on arrival. I can send you our full DG acceptance policy and the pre-arrival DG declaration form now. Shall I also copy your DG officer into this correspondence?
Auto-resolved by Niva
“How does the vehicle booking system work, and what happens if my driver misses the slot?”
U
AI
Book a 1-hour VBS slot up to 72 hours ahead; your driver needs the booking reference and container number at the gate. A missed slot can be rebooked free within the same day, subject to availability. Want me to check slot availability for tomorrow?
Auto-resolved by Niva
Why teams switch
Not another chatbot toy. A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Up and running in a day
You do not need a developer on retainer. We help you set up port & terminal answers, then it lives on your website.
01
15 minutes
Tell us your business
Share how port & terminal customers find you today · website, WhatsApp, ads. We map the questions that lose you money when unanswered.
02
Your team
Pick who answers what
Turn on helpers for sales, support, or bookings. They already speak port & terminal · you choose which ones stay on.
03
Your docs
Add the knowledge you already have
Upload price lists, FAQs, policies, or page links. The assistant only answers from what you approve.
04
Go live
Put it on your website
It appears as your brand on the site you already run. No rebuild. Most teams are live within a day.
Ready-made port & terminal helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Vessel Arrival Bot
Berths, schedules, pilotage, port health
Knowledge SyncLead Flow
Container Status Bot
Availability, holds, gate times, TOS
Knowledge SyncLead Flow
Customs & Documentation Bot
Clearance, ENS/EXS, documentation
Knowledge SyncLead Flow
Dangerous Goods Bot
IMDG, DG declarations, segregation
Knowledge SyncLead Flow
Haulier & Gate Bot
Gate appointments, induction, OOG
Knowledge SyncLead Flow
ISPS Security Bot
Security level, PFSO, ship-shore
Knowledge SyncLead Flow
+ 4 more port & terminal roles available on your walkthrough
Built around how port & terminal teams actually work
Practical pieces that save time · not a pile of AI features to configure.
Port Authority & Operational Knowledge Base
Upload your port information guide, ISPS plan, DG acceptance policy, customs procedures, and tariff schedule. NIVA answers every agent and operator query from your approved port documentation.
Vessel & Agent Context Memory
NIVA tracks each vessel's pre-arrival file, documentation status, and berth history · giving port teams and agents instant context without system log-ins.
Pre-Arrival & Gate Flow Automation
Build pre-arrival documentation checklist flows and gate appointment booking workflows in NIVA's guided chat steps. Trigger port authority notifications and TOS updates automatically.
TOS, Port Community System & Customs Integration
NIVA integrates with Navis SPARCS, CATOS, and port community systems including Destin8 and CNS. Container status, vessel schedules, and customs clearance data sync in real time.
Vessel Pre-Arrival Checklist Flow
Trigger
Vessel submits 72hr pre-arrival notice
Checklist
Required docs collected from agent
Confirm
Berth assigned, services booked
Port Control
Pre-arrival file complete, notified
What visitors can actually get done
Beyond FAQs · for port & terminal businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksOn your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
What founders usually ask
- Do I need a developer?
- Helpful if you have one · not required. Many port & terminal teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
SOLAS ConventionISPS CodeIMDG CodeGDPR / UK GDPRCustoms & Excise RegulationsPort Marine Safety Code
See if this fits your port & terminal business
Tell us how enquiries come in today. In 30 minutes we will show what NIVA would catch overnight · or say honestly if you are better with something simpler.
Common questions
Straight answers before you book time.
Yes. NIVA integrates with Navis SPARCS, CATOS, TBA TOPS, and custom terminal operating systems. Container status, berth assignments, and gate times are surfaced from your live TOS.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for port & terminal.
Solutions Focus
Related use cases
See how NIVA handles day-to-day work in your space.
Vertical Markets
Related industries
Explore conversational agent options for adjacent vertical systems.
Niva Ecosystem