NIVA's port and terminal AI chatbot handles vessel arrival queries, container status updates, port authority procedures, customs documentation, dangerous goods declarations, and berth scheduling · keeping cargo flowing and port operations efficient.
PortBot
Port & Terminal support · online
Powered by NIVA
NIVA handles the vessel arrival queries, container status checks, and customs documentation questions that consume port operations and customer service teams · keeping turnarounds on schedule.
Shipping agents, masters, and operators query vessel arrival schedules, berth assignments, pilotage requirements, and port health procedures through chat. NIVA surfaces live berth management system data · reducing port control team call volume.
Importers, hauliers, and freight forwarders query container availability for collection, customs hold status, and gate-in/gate-out times through chat. NIVA integrates with your TOS for real-time container visibility.
Importers and customs brokers query customs clearance status, ENS/EXS submission requirements, and documentation checklist for specific cargo types through chat · reducing customs team inbound query volume.
Dangerous Goods Compliance
Shipping agents and freight forwarders query IMDG DG declaration requirements, segregation rules, and port DG acceptance policies through chat · reducing DG officer time on routine compliance queries.
Haulier & Gate Operations
Hauliers query container gate-in appointment booking, driver induction requirements, overweight/OOG cargo procedures, and weighbridge protocols through chat · reducing gate congestion from uninformed arrivals.
ISPS & Port Security Queries
Security officers and vessel representatives query ISPS security level status, PFSO contact details, and ship-to-shore interface requirements through chat · from your port PFSP documentation.
Examples from live port & terminal deployments, answered in chat instead of routed to inbox.
“We have a vessel with 4 x 20ft containers of Class 6.1 toxic liquids. What are your acceptance requirements and segregation rules at the terminal?”
Class 6.1 toxic liquids are accepted at Terminal 2 subject to: IMDG-compliant DG manifest submitted 48hr pre-arrival, segregation from Class 3 and Class 8 cargo (minimum 3m distance or solid bulkhead), emergency response information (ERI) provided for each UN number, and consignee emergency contact on manifest. Tank containers require additional inspection on arrival. I can send you our full DG acceptance policy and the pre-arrival DG declaration form now. Shall I also copy your DG officer into this correspondence?
Generic prompts from scratch
250+ industry personas, ready day one
FAQ replies and deflection
Flows, forms, and real actions
Credits, tokens, and add-ons
Flat pricing, full white-label
Teams already using NIVA
From persona selection to live on your shipping agent portal or port authority website in under a day. NIVA keeps every stakeholder informed · your team keeps the cargo moving.
Choose the Port & Terminal vertical from NIVA's library with industry terminology built in.
Pick from 10+ pre-built port & terminal personas. Toggle only the roles you need.
Upload policies, manuals, and FAQs as PDFs or URLs into a private knowledge base.
Drop one script tag on your site. The bot goes live fully branded, no redeploy.
Subscribe to expert roles with domain tone and knowledge already built in. Toggle live without prompt engineering.
Vessel Arrival Bot
Berths, schedules, pilotage, port health
Container Status Bot
Availability, holds, gate times, TOS
Customs & Documentation Bot
Clearance, ENS/EXS, documentation
Dangerous Goods Bot
IMDG, DG declarations, segregation
Haulier & Gate Bot
Gate appointments, induction, OOG
ISPS Security Bot
Security level, PFSO, ship-shore
+ 4 more port & terminal personas available on your demo
Platform capabilities tuned for port & terminal teams. Compliance standards are listed separately below.
Upload your port information guide, ISPS plan, DG acceptance policy, customs procedures, and tariff schedule. NIVA answers every agent and operator query from your approved port documentation.
NIVA tracks each vessel's pre-arrival file, documentation status, and berth history · giving port teams and agents instant context without system log-ins.
Build pre-arrival documentation checklist flows and gate appointment booking workflows in NIVA's no-code Flow Engine. Trigger port authority notifications and TOS updates automatically.
NIVA integrates with Navis SPARCS, CATOS, and port community systems including Destin8 and CNS. Container status, vessel schedules, and customs clearance data sync in real time.
Vessel Pre-Arrival Checklist Flow
Trigger
Vessel submits 72hr pre-arrival notice
Checklist
Required docs collected from agent
Confirm
Berth assigned, services booked
Port Control
Pre-arrival file complete, notified
Workflows, smart forms, and multi-persona routing from a single admin dashboard.
Build multi-step automated workflows inside the chat: conditional branching, dynamic forms, persona handoffs, and webhook triggers.
Learn more Smart FormsDefine unlimited forms per bot. The AI reads conversation context and surfaces the right form automatically, inline in the widget.
Learn more Multi-Persona AIRun multiple AI agents in one widget. The orchestrator routes each message to the right persona automatically.
Learn moreDrop a single line before </body> and your port & terminal bot goes live, fully branded as PortBot.
Auto-branded
Your colours, avatar, and bot name in every channel.
Instantly updated
Change personas or flows in admin. No redeploy.
CORS-ready
Website, WhatsApp, and custom domains out of the box.
Book a 30-minute demo and see NIVA's port and terminal personas handling vessel arrivals, container queries, and DG compliance live.
Quick answers before you book a demo.
Still unsure? Send us your requirements and we will map the right personas for port & terminal.
See how NIVA handles specific workflows in your space.
Explore NIVA for adjacent verticals.
