Disruption & Rebooking
Passengers get delay explanations, rebooking options, and voucher eligibility without queueing at the service desk.
AI chatbot for Aviation
Passengers, MRO, and Crew
NIVA's aviation-trained AI chatbot handles passenger queries, real-time flight disruption management, MRO work-order support, and crew scheduling, all without a single developer.
- No usage-based billing
- Live across 25 industries
- White-label ready
SkyAssist
Aviation support · online
Hi! I'm SkyAssist. I can help with flight status, baggage, check-in, lounge access, and more. What do you need?
Flight NV204 was delayed. What are my options?
NV204 is now showing a 2h 40m delay departing at 18:35. You're eligible for a meal voucher and a rebooking on the 16:00 connection. Shall I initiate that?
Ask SkyAssist anything…
Powered by NIVA
- 10+
- Aviation Personas
- 24/7
- Passenger Coverage
- 0
- Code Required
Built forAirlinesAirportsMRO ProvidersGround HandlersCargo Operators
Every Aviation Touchpoint, Handled by AI
From the moment a passenger searches for a flight to the time they collect their bags, NIVA's aviation chatbot keeps every conversation instant, accurate, and on-brand.
Baggage Tracking
Travellers trace bags, file delayed-baggage reports, and receive delivery updates from your baggage system data.
Check-In & Boarding Help
Guide mobile check-in, seat selection, boarding groups, and gate changes with live flight data where integrated.
Loyalty & Lounge Access
Members check tier benefits, mile balances, upgrade rules, and lounge eligibility without agent involvement.
Cargo & AWB Status
Freight forwarders and shippers query AWB status, cut-off times, and documentation requirements through chat.
MRO & Parts Lookup
Maintenance teams query parts availability, AOG procedures, and technical bulletin summaries from approved manuals.
Teams already using NIVA
Pre-trained Aviation personas, ready on day one
Subscribe to expert roles with domain tone and knowledge already built in. Toggle live without prompt engineering.
Passenger Service Agent
Delays, rebooking, vouchers
Baggage Support Bot
Tracing, PIR, delivery
Check-In Guide
Mobile check-in, seats, gates
Loyalty Advisor
Miles, upgrades, lounges
Cargo Status Bot
AWB, cut-offs, freight docs
MRO Support Agent
Parts, AOG, bulletins
+ 4 more aviation personas available on your demo
Live in four steps
From persona setup to live on your airline portal or airport site in under a day.
- 01
Pick your domain
Choose the Aviation vertical from NIVA's library with industry terminology built in.
- 02
Subscribe to personas
Pick from 10+ pre-built aviation personas. Toggle only the roles you need.
- 03
Add your knowledge
Upload policies, manuals, and FAQs as PDFs or URLs into a private knowledge base.
- 04
Embed one script
Drop one script tag on your site. The bot goes live fully branded, no redeploy.
Built for Aviation, not generic chatbots
Platform capabilities tuned for aviation teams. Compliance standards are listed separately below.
Ops & Policy Knowledge Base
Upload disruption policies, baggage rules, loyalty T&Cs, and MRO manuals. Answers stay bounded to approved content.
Passenger Context Memory
Returning travellers carry forward booking reference, tier status, and open cases across sessions.
Disruption & Rebooking Flows
Chain eligibility checks, offer presentation, and rebooking confirmation with PSS webhook handoff.
PSS & Baggage System Integration
Surface live flight, booking, and bag data from your PSS, DCS, or baggage platforms via API.
Flight Disruption Flow
Trigger
Passenger asks about NV204 delay
Check
Eligibility for rebook & meal voucher
Offer
Alternative connection confirmed
PSS
New itinerary ticketed & notified
ComplianceEASA Part-M / Part-145FAA Part 121 / 135IATA Ground OpsEC 261/2004GDPR / PrivacyICAO SMS
Why teams switch to NIVA
Generic bots answer FAQs. NIVA runs workflows, forms, and actions your team actually needs.
Generic prompts from scratch
250+ industry personas, ready day one
FAQ replies and deflection
Flows, forms, and real actions
Credits, tokens, and add-ons
Flat pricing, full white-label
Ready to Modernise Your Aviation Customer Experience?
Book a 30-minute demo and see NIVA's aviation personas in action, handling real passenger queries, MRO lookups, and disruption workflows live.
Common questions
Quick answers before you book a demo.
Yes. NIVA integrates with major PSS and DCS platforms via REST API to surface live flight, booking, and disruption data during conversations.
Still unsure? Send us your requirements and we will map the right personas for aviation.
Related use cases
See how NIVA handles specific workflows in your space.
Related industries
Explore NIVA for adjacent verticals.