NIVA's aviation-trained AI chatbot handles passenger queries, real-time flight disruption management, MRO work-order support, and crew scheduling · all without a single developer.
From the moment a passenger searches for a flight to the time they collect their bags · NIVA's aviation chatbot keeps every conversation instant, accurate, and on-brand.
Answer flight status, boarding times, seat upgrades, lounge eligibility, and policy questions instantly · across web, mobile, and kiosk. NIVA pulls live answers from your knowledge base, no agent needed.
When IROPS strike, NIVA automates passenger rebooking options, hotel voucher issuance, and compensation guidance · reducing call-centre surge by up to 70% during peak disruption events.
Technicians query component serviceability, aircraft type manuals, and open work-order status without leaving the hangar floor. NIVA integrates with your MRO knowledge base and provides instant, accurate responses.
Crew members get roster queries, FTL rule checks, leave requests, and briefing pack updates answered instantly. NIVA reduces scheduling admin overhead for crewing teams significantly.
Cargo agents get instant answers on shipment status, dangerous goods regulations, and capacity queries. NIVA's freight persona understands IATA DGR and AWB terminology natively.
NIVA answers CAA, EASA, and FAA regulatory queries against your ops specs and exposition documents. Safety officers get immediate guidance without waiting for a phone call.
Every persona ships pre-trained with aviation domain knowledge, IATA terminology, and airline-specific tone. Subscribe to the ones your operation needs · no prompt engineering required.
From selection to live on your airline or MRO website in under a day. NIVA handles all the AI infrastructure · you just configure what matters.
Choose the Aviation vertical from NIVA's domain library. The system auto-loads aviation terminology, IATA context, and industry-specific conversation starters.
Pick from 10+ pre-built aviation personas. Toggle on Passenger Services, MRO Advisor, Crew Support · whichever roles your operation needs. Customise tone in minutes.
Add your ops manuals, fare rules, baggage policies, and AMM excerpts as PDFs or URLs. NIVA indexes them into a private vector database · your bot knows exactly what you teach it.
Drop a single line of HTML on your website, intranet, or crew portal. The bot goes live fully branded. Update knowledge or swap personas instantly · no redeployment.
Upload your AMMs, ops specs, airport ops manuals, and SOP documents. NIVA's RAG engine finds the most relevant chunk and cites it in every answer · hallucination-free.
NIVA remembers returning passengers by name, booking reference, and past interactions. No re-explaining journey details · the bot picks up exactly where the last session ended.
Build IROPS workflows in NIVA's no-code Flow Engine: delay confirmed → offer rebooking → collect passenger preference → trigger webhook to your reservation system. All automated.
Upload your aircraft maintenance manuals, airworthiness directives, and service bulletins. NIVA answers technician queries with cited AMM references · even on the hangar floor via mobile.
NIVA connects to your AMOS, TRAX, or custom MRO system via webhook. Technicians query open work orders, part availability, and scheduled checks · live data, no screen-switching.
One bot, multiple expert roles. A passenger question routes to the Passenger Agent; a tech query routes to the MRO Advisor · the AI switches persona invisibly without any extra setup.
Book a 30-minute demo and see NIVA's aviation personas in action · handling real passenger queries, MRO lookups, and disruption workflows live.