NIVA's maritime AI chatbot handles shipment tracking, freight enquiries, documentation support, crew certification queries, and port logistics · keeping cargo moving and crews informed around the clock.
MaritimeBot
Shipping & Maritime support · online
Powered by NIVA
NIVA handles the tracking, documentation, and operations queries that overwhelm shipping and port teams · so your staff focus on exceptions, disruptions, and complex logistics decisions.
Cargo owners and freight forwarders track container locations, vessel positions, and port ETAs through chat. NIVA integrates with your TMS or AIS data to provide real-time, container-level tracking without manual agent involvement.
Shippers request spot and contract freight rate quotes by origin, destination, cargo type, and Incoterms. NIVA collects the cargo details, pulls current rates, and routes complex multi-modal quotes to your pricing desk.
NIVA assists with Bill of Lading issuance, Dangerous Goods declarations, Certificate of Origin queries, and customs documentation guidance · reducing documentation errors that cause costly port delays.
Crew Certification & Welfare Queries
Seafarers and crewing teams query STCW certification requirements, medical fitness standards, leave entitlements, and MLC welfare provisions through chat · reducing Manning Office call volume.
Port & Berth Information
Masters and agents query port authority procedures, berth availability, pilotage requirements, and port state control (PSC) inspection preparation checklists · from your approved port guide content.
ISPS & Regulatory Compliance Queries
Ship security officers and compliance teams query ISPS code requirements, ISM code obligations, and flag state regulations. NIVA answers from your SMS and security plan documentation and escalates complex queries.
Examples from live shipping & maritime deployments, answered in chat instead of routed to inbox.
“My client's cargo includes lithium batteries. What DG documentation do I need for an FCL shipment to Singapore?”
Lithium batteries (UN3480 / UN3481) are Class 9 DG cargo. For an FCL shipment to Singapore MPA, you'll need: MSDS, DG declaration signed by a certified shipper, IMO DG manifest, and a Cargo Stowage & Segregation plan. Singapore MPA also requires advance DG notification 24 hours before arrival. The batteries must be packed per IMDG Code Section 2.9.4. Shall I send you the full IMDG checklist for lithium batteries?
Generic prompts from scratch
250+ industry personas, ready day one
FAQ replies and deflection
Flows, forms, and real actions
Credits, tokens, and add-ons
Flat pricing, full white-label
Teams already using NIVA
From persona configuration to live on your shipping line portal or freight forwarder platform in under a day · serving cargo owners, agents, and crews across time zones.
Choose the Shipping & Maritime vertical from NIVA's library with industry terminology built in.
Pick from 10+ pre-built shipping & maritime personas. Toggle only the roles you need.
Upload policies, manuals, and FAQs as PDFs or URLs into a private knowledge base.
Drop one script tag on your site. The bot goes live fully branded, no redeploy.
Subscribe to expert roles with domain tone and knowledge already built in. Toggle live without prompt engineering.
Shipment Tracking Bot
Container, vessel, ETA, delay alerts
Freight Quote Bot
Spot rates, FCL/LCL, multi-modal
Documentation Bot
BL, DG, Certificate of Origin, customs
Crew & Manning Bot
STCW, MLC, leave, medical fitness
Port Operations Bot
Berth, pilotage, PSC, port procedures
ISPS & Compliance Bot
ISM, ISPS, flag state, security
+ 4 more shipping & maritime personas available on your demo
Platform capabilities tuned for shipping & maritime teams. Compliance standards are listed separately below.
Upload your tariff schedules, port guides, STCW requirements, ISPS security plans, and ISM Safety Management System documentation. NIVA gives crews, agents, and customers accurate answers from your vetted content.
NIVA tracks each customer's active shipments, document requests, and open queries across sessions. Freight forwarders managing multiple containers never need to repeat shipment details in a new conversation.
Build vessel arrival notification sequences, document issuance workflows, and demurrage alert flows in NIVA's no-code Flow Engine. Trigger customs system webhooks and email alerts at every logistics milestone.
NIVA integrates with CargoSmart, Inttra, GT Nexus, and custom TMS platforms. Container position data from AIS feeds into NIVA responses · giving customers real-time, container-level tracking from your own systems.
Shipment Delay Notification Flow
Trigger
Vessel delay detected via AIS
Identify
Affected containers & customers
Notify
New ETA sent via chat & email
TMS
Delivery schedule updated automatically
Workflows, smart forms, and multi-persona routing from a single admin dashboard.
Build multi-step automated workflows inside the chat: conditional branching, dynamic forms, persona handoffs, and webhook triggers.
Learn more Smart FormsDefine unlimited forms per bot. The AI reads conversation context and surfaces the right form automatically, inline in the widget.
Learn more Multi-Persona AIRun multiple AI agents in one widget. The orchestrator routes each message to the right persona automatically.
Learn moreDrop a single line before </body> and your shipping & maritime bot goes live, fully branded as MaritimeBot.
Auto-branded
Your colours, avatar, and bot name in every channel.
Instantly updated
Change personas or flows in admin. No redeploy.
CORS-ready
Website, WhatsApp, and custom domains out of the box.
Book a 30-minute demo and see NIVA's maritime personas handling shipment tracking, freight quotation, and crew queries live.
Quick answers before you book a demo.
Still unsure? Send us your requirements and we will map the right personas for shipping & maritime.
See how NIVA handles specific workflows in your space.
Explore NIVA for adjacent verticals.
