Missed Enquiries
Busy when they write
Someone asks about shipping & maritime pricing or availability while you're with a customer · and never hears back the same day.
AI chatbot for
Shipping & Maritime
Cargo, Crews & Port Operations
When shipping & maritime customers ask about shipment tracking & eta queries, freight rate quotation, and documentation support after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Maritime Personas
24/7
Global Operations
0
Code Required
Built for
Shipping LinesFreight ForwardersPort OperatorsCargo OwnersShip Managers
Current Challenges
If this sounds familiar, keep reading
Most shipping & maritimeoperators aren't looking for complex tech. They want to plug real revenue leaks: fewer missed opportunities, less phone fatigue, and more automatic bookings.
Support Overhead
Same questions, every week
Your staff answer the same FAQs on phone and chat. Real work · quotes, visits, sales · waits in the queue.
Off-hours Dropoff
Warm leads go quiet
Night and weekend visitors leave without a path to book. By morning, many have chosen someone faster.
Core Capabilities
Where this helps day to day
Common shipping & maritime situations your team still handles by phone and inbox · answered on the website instead.
Shipment Tracking & ETA Queries
Cargo owners and freight forwarders track container locations, vessel positions, and port ETAs through chat. NIVA integrates with your TMS or AIS data to provide real-time, container-level tracking without manual agent involvement.
Freight Rate Quotation
Shippers request spot and contract freight rate quotes by origin, destination, cargo type, and Incoterms. NIVA collects the cargo details, pulls current rates, and routes complex multi-modal quotes to your pricing desk.
Documentation Support
NIVA assists with Bill of Lading issuance, Dangerous Goods declarations, Certificate of Origin queries, and customs documentation guidance · reducing documentation errors that cause costly port delays.
Crew Certification & Welfare Queries
Seafarers and crewing teams query STCW certification requirements, medical fitness standards, leave entitlements, and MLC welfare provisions through chat · reducing Manning Office call volume.
Port & Berth Information
Masters and agents query port authority procedures, berth availability, pilotage requirements, and port state control (PSC) inspection preparation checklists · from your approved port guide content.
ISPS & Regulatory Compliance Queries
Ship security officers and compliance teams query ISPS code requirements, ISM code obligations, and flag state regulations. NIVA answers from your SMS and security plan documentation and escalates complex queries.
What customers actually ask
Real questions from shipping & maritimewebsites · answered in chat so your team isn't repeating them.
“My client's cargo includes lithium batteries. What DG documentation do I need for an FCL shipment to Singapore?”
U
AI
Lithium batteries (UN3480 / UN3481) are Class 9 DG cargo. For an FCL shipment to Singapore MPA, you'll need: MSDS, DG declaration signed by a certified shipper, IMO DG manifest, and a Cargo Stowage & Segregation plan. Singapore MPA also requires advance DG notification 24 hours before arrival. The batteries must be packed per IMDG Code Section 2.9.4. Shall I send you the full IMDG checklist for lithium batteries?
Auto-resolved by Niva
“What's the cut-off for Friday's sailing to Rotterdam, and is there still space for 2 TEU?”
U
AI
Cargo cut-off for the Friday sailing is Thursday 12:00, documentation by Wednesday 17:00. Space is available for 2 TEU as of now. I can hold the booking for 24 hours while you confirm; shall I raise it against your account?
Auto-resolved by Niva
Why teams switch
Not another chatbot toy. A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Up and running in a day
You do not need a developer on retainer. We help you set up shipping & maritime answers, then it lives on your website.
01
15 minutes
Tell us your business
Share how shipping & maritime customers find you today · website, WhatsApp, ads. We map the questions that lose you money when unanswered.
02
Your team
Pick who answers what
Turn on helpers for sales, support, or bookings. They already speak shipping & maritime · you choose which ones stay on.
03
Your docs
Add the knowledge you already have
Upload price lists, FAQs, policies, or page links. The assistant only answers from what you approve.
04
Go live
Put it on your website
It appears as your brand on the site you already run. No rebuild. Most teams are live within a day.
Ready-made shipping & maritime helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Shipment Tracking Bot
Container, vessel, ETA, delay alerts
Knowledge SyncLead Flow
Freight Quote Bot
Spot rates, FCL/LCL, multi-modal
Knowledge SyncLead Flow
Documentation Bot
BL, DG, Certificate of Origin, customs
Knowledge SyncLead Flow
Crew & Manning Bot
STCW, MLC, leave, medical fitness
Knowledge SyncLead Flow
Port Operations Bot
Berth, pilotage, PSC, port procedures
Knowledge SyncLead Flow
ISPS & Compliance Bot
ISM, ISPS, flag state, security
Knowledge SyncLead Flow
+ 4 more shipping & maritime roles available on your walkthrough
Built around how shipping & maritime teams actually work
Practical pieces that save time · not a pile of AI features to configure.
Shipping & Regulatory Knowledge Base
Upload your tariff schedules, port guides, STCW requirements, ISPS security plans, and ISM Safety Management System documentation. NIVA gives crews, agents, and customers accurate answers from your vetted content.
Shipment & Customer Memory
NIVA tracks each customer's active shipments, document requests, and open queries across sessions. Freight forwarders managing multiple containers never need to repeat shipment details in a new conversation.
Documentation & Alert Flow Automation
Build vessel arrival notification sequences, document issuance workflows, and demurrage alert flows in NIVA's guided chat steps. Trigger customs system automatic updates and email alerts at every logistics milestone.
TMS, AIS & Port System Integration
NIVA integrates with CargoSmart, Inttra, GT Nexus, and custom TMS platforms. Container position data from AIS feeds into NIVA responses · giving customers real-time, container-level tracking from your own systems.
Shipment Delay Notification Flow
Trigger
Vessel delay detected via AIS
Identify
Affected containers & customers
Notify
New ETA sent via chat & email
TMS
Delivery schedule updated automatically
What visitors can actually get done
Beyond FAQs · for shipping & maritime businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksOn your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
What founders usually ask
- Do I need a developer?
- Helpful if you have one · not required. Many shipping & maritime teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
SOLAS ConventionMARPOL RegulationsISPS CodeISM CodeMLC 2006IMDG Code (Dangerous Goods)GDPR / UK GDPR
See if this fits your shipping & maritime business
Tell us how enquiries come in today. In 30 minutes we will show what NIVA would catch overnight · or say honestly if you are better with something simpler.
Common questions
Straight answers before you book time.
Yes. NIVA integrates with your TMS, CargoSmart, GT Nexus, or AIS data feeds via REST API. Customers querying container location receive real-time data from your systems · NIVA never guesses or uses stale data.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for shipping & maritime.
Solutions Focus
Related use cases
See how NIVA handles day-to-day work in your space.
Vertical Markets
Related industries
Explore conversational agent options for adjacent vertical systems.
Niva Ecosystem