Missed Enquiries
Busy when they write
Someone asks about media & entertainment pricing or availability while you're with a customer · and never hears back the same day.
AI chatbot for
Media & Entertainment
Audiences, Subscribers & Content Teams
When media & entertainment customers ask about subscriber support & account management, content discovery & recommendation, and rights & licensing queries after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Media Personas
24/7
Audience Access
0
Code Required
Built for
Streaming PlatformsBroadcastersMusic Labels & PublishersDigital PublishersProduction Companies
Current Challenges
If this sounds familiar, keep reading
Most media & entertainmentoperators aren't looking for complex tech. They want to plug real revenue leaks: fewer missed opportunities, less phone fatigue, and more automatic bookings.
Support Overhead
Same questions, every week
Your staff answer the same FAQs on phone and chat. Real work · quotes, visits, sales · waits in the queue.
Off-hours Dropoff
Warm leads go quiet
Night and weekend visitors leave without a path to book. By morning, many have chosen someone faster.
Core Capabilities
Where this helps day to day
Common media & entertainment situations your team still handles by phone and inbox · answered on the website instead.
Subscriber Support & Account Management
Subscribers query billing issues, account suspension, password resets, plan upgrades, and device management through chat. NIVA resolves routine account issues instantly · reducing subscriber support ticket volume and churn from poor service experience.
Content Discovery & Recommendation
Audiences discover content through conversational recommendations · querying genre, mood, similar titles, and cast. NIVA surfaces personalised recommendations from your catalogue and drives viewing hours through intelligent content discovery.
Rights & Licensing Queries
Production companies and distributors query territorial rights availability, licence expiry dates, and clearance requirements through chat. NIVA answers from your rights management database and routes licensing negotiations to your commercial team.
Production Coordination Support
Production teams query call sheets, location permits, cast availability, and post-production schedule milestones through chat. NIVA reduces production office email volume by centralising routine production information queries.
Audience Engagement & Campaigns
NIVA runs interactive audience engagement campaigns · quiz competitions, countdown launches, and premiere reminders · via chat and WhatsApp, driving audience anticipation and social sharing for new content launches.
Talent & Press Enquiry Triage
Press, talent agents, and casting directors submit interview requests, press kit requests, and casting enquiries through chat. NIVA logs and routes each enquiry to the correct PR or casting team with full context captured.
What customers actually ask
Real questions from media & entertainmentwebsites · answered in chat so your team isn't repeating them.
“I've just watched all of Slow Horses and loved it. What else on the platform has that kind of slow-burn spy thriller feel?”
U
AI
Great taste! Based on Slow Horses' tone · morally complex characters, institutional dysfunction, understated tension · I'd strongly recommend: The Bureau (French intelligence, widely considered the best spy drama of the decade), Tinker Tailor Soldier Spy (the miniseries, not the film), and Berlin Station. All three are available now in your subscription. I've added them to your watchlist. Shall I also alert you when Season 5 of Slow Horses lands?
Auto-resolved by Niva
“Can I pause my subscription over the summer without losing my watchlist and profiles?”
U
AI
Yes, you can pause for up to 3 months. Your watchlist, profiles, and recommendations are all kept exactly as they are, and billing stops during the pause. Want me to set it to pause at the end of this billing cycle?
Auto-resolved by Niva
Why teams switch
Not another chatbot toy. A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Up and running in a day
You do not need a developer on retainer. We help you set up media & entertainment answers, then it lives on your website.
01
15 minutes
Tell us your business
Share how media & entertainment customers find you today · website, WhatsApp, ads. We map the questions that lose you money when unanswered.
02
Your team
Pick who answers what
Turn on helpers for sales, support, or bookings. They already speak media & entertainment · you choose which ones stay on.
03
Your docs
Add the knowledge you already have
Upload price lists, FAQs, policies, or page links. The assistant only answers from what you approve.
04
Go live
Put it on your website
It appears as your brand on the site you already run. No rebuild. Most teams are live within a day.
Ready-made media & entertainment helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Subscriber Support Bot
Billing, suspension, plans, devices
Knowledge SyncLead Flow
Content Discovery Bot
Recommendations, genres, cast, watchlist
Knowledge SyncLead Flow
Rights & Licensing Bot
Territorial rights, licence expiry, clearance
Knowledge SyncLead Flow
Production Coordinator Bot
Call sheets, permits, schedules
Knowledge SyncLead Flow
Audience Engagement Bot
Launch campaigns, competitions, alerts
Knowledge SyncLead Flow
Press & PR Bot
Interview requests, press kits, routing
Knowledge SyncLead Flow
+ 4 more media & entertainment roles available on your walkthrough
Built around how media & entertainment teams actually work
Practical pieces that save time · not a pile of AI features to configure.
Content Catalogue & Rights Knowledge Base
Upload your content catalogue, rights schedules, subscriber terms, and production procedures. NIVA gives subscribers, distributors, and production teams accurate information from your current content library.
Subscriber & Viewing History Memory
NIVA tracks each subscriber's viewing preferences, device usage, and support history · enabling genuinely personalised content recommendations and faster support resolution for returning subscribers.
Launch & Engagement Flow Automation
Build content launch countdown sequences, subscriber win-back flows, and competition entry campaigns in NIVA's guided chat steps. Drive viewing hours and subscriber retention automatically.
Streaming Platform & CRM Integration
NIVA integrates with Stripe, Zuora, Salesforce Media Cloud, and custom streaming CMS platforms. Subscriber billing, content catalogue, and rights management data feeds into NIVA responses in real time.
Content Launch Engagement Flow
Trigger
New series launches on platform
Engage
Trailers, cast info, quiz sent to fans
Convert
Subscribers add to watchlist via chat
Remind
Episode drop alerts sent via WhatsApp
What visitors can actually get done
Beyond FAQs · for media & entertainment businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksOn your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
What founders usually ask
- Do I need a developer?
- Helpful if you have one · not required. Many media & entertainment teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
GDPR / UK GDPROfcom Broadcasting CodePECR (Email & SMS Marketing)ASA/CAP Advertising StandardsBBFC Content ClassificationCookie Consent Regulations
See if this fits your media & entertainment business
Tell us how enquiries come in today. In 30 minutes we will show what NIVA would catch overnight · or say honestly if you are better with something simpler.
Common questions
Straight answers before you book time.
Yes. NIVA integrates with Stripe, Zuora, and custom billing systems to surface subscriber account data · billing history, payment method status, and plan details. It can initiate plan changes, process cancellation requests, and route complex billing disputes to your subscriber support team.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for media & entertainment.
Solutions Focus
Related use cases
See how NIVA handles day-to-day work in your space.
Vertical Markets
Related industries
Explore conversational agent options for adjacent vertical systems.
Niva Ecosystem