NIVA's facilities management AI chatbot handles helpdesk requests, planned maintenance queries, contractor coordination, compliance documentation access, and tenant service requests · reducing FM helpdesk volume while improving SLA performance.
FacilitiesBot
Facilities Management support · online
Powered by NIVA
NIVA handles the reactive maintenance requests, room bookings, and compliance queries that overwhelm FM helpdesks · improving SLA performance without increasing headcount.
Building occupants raise maintenance requests · HVAC faults, plumbing issues, lighting failures · through chat. NIVA collects location, priority, and fault description and creates work orders in your CAFM with the correct SLA priority automatically.
Occupants book meeting rooms, car parking spaces, hot desks, and catering through chat. NIVA checks availability and confirms bookings in your room management system · eliminating email booking queues.
FM managers query fire risk assessment status, water hygiene (Legionella) test dates, electrical inspection (EICR) validity, and PPM schedule adherence through chat · surfacing compliance data from your CAFM without manual report generation.
Contractor Coordination
Contractors query work order details, site access procedures, PPE requirements, and permit-to-work information through chat. NIVA reduces FM team time spent briefing contractors on routine job information.
Tenant & Occupier Service Requests
Building tenants submit service charge queries, shared area maintenance requests, and car park complaints through chat. NIVA logs and routes each request to the appropriate FM team with automatic acknowledgement and reference number.
SLA & Performance Reporting
FM account managers query job completion rates, SLA compliance, outstanding PPM tasks, and contractor performance scores through chat. NIVA surfaces CAFM data on demand without manual report extraction.
Examples from live facilities management deployments, answered in chat instead of routed to inbox.
“When is the next scheduled Legionella water temperature check due on Building C, and what was the result of the last one?”
Building C · last Legionella water temperature survey was completed 14 March 2024 by AquaTest Ltd. Results: all outlets within acceptable range (50°C hot, below 20°C cold), no remedial actions required. Next scheduled survey is due 14 September 2024 · 6 months ahead. I'll send you the certificate from the last survey and can set a reminder 4 weeks before the next due date. Shall I do that?
Generic prompts from scratch
250+ industry personas, ready day one
FAQ replies and deflection
Flows, forms, and real actions
Credits, tokens, and add-ons
Flat pricing, full white-label
Teams already using NIVA
From persona configuration to live on your FM helpdesk portal, building app, or occupier intranet in under a day · improving SLA performance from the first week.
Choose the Facilities Management vertical from NIVA's library with industry terminology built in.
Pick from 10+ pre-built facilities management personas. Toggle only the roles you need.
Upload policies, manuals, and FAQs as PDFs or URLs into a private knowledge base.
Drop one script tag on your site. The bot goes live fully branded, no redeploy.
Subscribe to expert roles with domain tone and knowledge already built in. Toggle live without prompt engineering.
Reactive Maintenance Bot
Fault reports, CAFM work orders, SLA
Room Booking Bot
Meeting rooms, parking, hot desks, catering
Compliance Query Bot
FRA, Legionella, EICR, PPM status
Contractor Coordination Bot
Work orders, site access, permits, PPE
Tenant Service Bot
Service charge, shared areas, complaints
SLA Reporting Bot
Completion rates, PPM, contractor scores
+ 4 more facilities management personas available on your demo
Platform capabilities tuned for facilities management teams. Compliance standards are listed separately below.
Upload your PPM schedules, statutory compliance certificates, site H&S procedures, and contractor requirements. NIVA answers occupier and contractor queries from your approved FM documentation instantly.
NIVA tracks each occupier's open requests, room booking preferences, and service history · giving FM account managers full context and giving occupiers a seamless, remembered experience.
Build reactive fault escalation sequences, PPM completion notification flows, and compliance deadline alert campaigns in NIVA's no-code Flow Engine. Trigger CAFM work orders and contractor notifications automatically.
NIVA integrates with Planon, Archibus, Concept Evolution, FSI Concept, and custom CAFM platforms. Work orders created through NIVA flow directly into your CAFM · and BMS fault data can surface in NIVA responses.
Reactive Maintenance Request Flow
Trigger
Occupier reports fault via chat
Collect
Location, fault type, SLA priority set
Log
CAFM work order created automatically
Dispatch
Contractor notified, ETA sent to occupier
Workflows, smart forms, and multi-persona routing from a single admin dashboard.
Build multi-step automated workflows inside the chat: conditional branching, dynamic forms, persona handoffs, and webhook triggers.
Learn more Smart FormsDefine unlimited forms per bot. The AI reads conversation context and surfaces the right form automatically, inline in the widget.
Learn more Multi-Persona AIRun multiple AI agents in one widget. The orchestrator routes each message to the right persona automatically.
Learn moreDrop a single line before </body> and your facilities management bot goes live, fully branded as FacilitiesBot.
Auto-branded
Your colours, avatar, and bot name in every channel.
Instantly updated
Change personas or flows in admin. No redeploy.
CORS-ready
Website, WhatsApp, and custom domains out of the box.
Book a 30-minute demo and see NIVA's FM personas handling maintenance requests, compliance queries, and room bookings live.
Quick answers before you book a demo.
Still unsure? Send us your requirements and we will map the right personas for facilities management.
See how NIVA handles specific workflows in your space.
Explore NIVA for adjacent verticals.
