Handle workplace requests in one place. NIVA logs maintenance, desk and access requests, routes by type, and pushes tickets to your facilities system.
Workplace and facilities requests come via email, chat and walk-ups with no structure, so triage is slow and items get lost.
A facilities persona answers workplace FAQs from a knowledge base, the Flow Engine captures requests (maintenance, desk booking, access) via Smart Forms, branches by type and urgency, and fires a webhook to the facilities or ticketing system.
Real differences your team will feel from day one — not theoretical benchmarks.
| Area | Before NIVA | With NIVA |
|---|---|---|
| Request channels | Scattered | One structured intake |
| Triage | Manual | Branched |
| Lost items | Common | Tracked |
| FAQ load | Staff time | Deflected |
This is an internal deployment for staff rather than a public-facing bot. It is fed internal documentation, standard operating procedures, policies, and system data, and kept strictly private through NIVA's multi-tenant isolation, so its knowledge base and conversation logs never mix with any customer-facing deployment. It suits cross-industry teams that lose time to repetitive internal questions or manual intake and want a single, governed front door for those requests.
In practical terms, the shift looks like this: on request channels, you move from scattered to one structured intake; on triage, you move from manual to branched; on lost items, you move from common to tracked; on faq load, you move from staff time to deflected. Each of these is a direct consequence of moving the interaction from a manual, human-gated channel to an always-available conversational one that still escalates to a person when the situation genuinely needs it.
Implementation reality: the conversational layer, routing, data capture, and system handoff are all within NIVA's documented no-code capabilities. Where this use case reads or writes live data, it assumes the relevant API or webhook endpoint exists on your side; that integration is the one piece worth scoping before launch. Start with the knowledge base and flow, then layer in live API calls once the core experience is proven.
No developers. No long setup. NIVA gives you every engine shown on this page — persona routing, flow automation, smart forms, and webhooks — as a ready-to-configure platform.