Capture every lead automatically and see exactly what visitors ask. NIVA logs full sessions, captures name and email after two exchanges, and exports to any CRM.
Businesses run chatbots but lose the leads and insights: no structured capture, no visibility into what visitors actually ask, and no easy export to the CRM.
NIVA captures lead name and email naturally after two exchanges, logs full session history attributed to the correct bot, and exports to CSV for any CRM. Tenant users see only their own leads, and analytics reveal common questions and drop-off points.
Real differences your team will feel from day one — not theoretical benchmarks.
| Area | Before NIVA | With NIVA |
|---|---|---|
| Lead capture | Missed or manual | Automatic after two exchanges |
| Visitor insight | None | Full session history |
| CRM handoff | Manual | CSV export |
| Data access | Mixed | Per-tenant isolation |
This is a public-facing deployment that engages prospects and customers directly on your website or app. It is designed to capture demand that would otherwise be lost outside business hours, to deflect the repetitive questions that consume your cross-industry team, and to turn anonymous traffic into structured, followed-up leads.
In practical terms, the shift looks like this: on lead capture, you move from missed or manual to automatic after two exchanges; on visitor insight, you move from none to full session history; on crm handoff, you move from manual to csv export; on data access, you move from mixed to per-tenant isolation. Each of these is a direct consequence of moving the interaction from a manual, human-gated channel to an always-available conversational one that still escalates to a person when the situation genuinely needs it.
Implementation reality: the conversational layer, routing, data capture, and system handoff are all within NIVA's documented no-code capabilities. Where this use case reads or writes live data, it assumes the relevant API or webhook endpoint exists on your side; that integration is the one piece worth scoping before launch. Start with the knowledge base and flow, then layer in live API calls once the core experience is proven.
No developers. No long setup. NIVA gives you every engine shown on this page — persona routing, flow automation, smart forms, and webhooks — as a ready-to-configure platform.