Capture project enquiries and RFIs inline. NIVA collects scope details, routes by trade or region, and pushes structured requests to your team.
Contractors lose project enquiries to slow follow-up, and RFIs arrive as unstructured emails that are hard to triage and route.
A construction persona answers service and capability questions from a knowledge base, the Flow Engine captures project scope and RFIs via Smart Forms, branches by trade or region, and fires a webhook to the estimating team.
Real differences your team will feel from day one — not theoretical benchmarks.
| Area | Before NIVA | With NIVA |
|---|---|---|
| Enquiry follow-up | Slow | Instant capture |
| RFI structure | Unstructured email | Standardised form |
| Routing | Manual | By trade or region |
| Lead loss | High | Reduced |
This works in two directions. As a public-facing agent it engages prospects and customers directly on your website or app; as an internal tool it answers staff questions and runs intake against internal systems. The same engines power both, and which direction you deploy depends only on which knowledge sources and systems you connect. Many construction operators start public-facing for the traffic and conversion upside, then reuse the same build internally.
In practical terms, the shift looks like this: on enquiry follow-up, you move from slow to instant capture; on rfi structure, you move from unstructured email to standardised form; on routing, you move from manual to by trade or region; on lead loss, you move from high to reduced. Each of these is a direct consequence of moving the interaction from a manual, human-gated channel to an always-available conversational one that still escalates to a person when the situation genuinely needs it.
Implementation reality: the conversational layer, routing, data capture, and system handoff are all within NIVA's documented no-code capabilities. Where this use case reads or writes live data, it assumes the relevant API or webhook endpoint exists on your side; that integration is the one piece worth scoping before launch. Start with the knowledge base and flow, then layer in live API calls once the core experience is proven.
No developers. No long setup. NIVA gives you every engine shown on this page — persona routing, flow automation, smart forms, and webhooks — as a ready-to-configure platform.