Missed Enquiries
Busy when they write
Someone asks about warehouse & logistics pricing or availability while you're with a customer · and never hears back the same day.
AI chatbot for
Warehouse & Logistics
Operations, Staff & Customer Service
When warehouse & logistics customers ask about inventory stock queries, inbound delivery booking, and dispatch & outbound status after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Warehouse Personas
24/7
Operations Access
0
Code Required
Built for
3PL WarehousesDistribution CentresFulfilment OperationsLast-Mile HubsWarehouse Staff
Current Challenges
If this sounds familiar, keep reading
Most warehouse & logisticsoperators aren't looking for complex tech. They want to plug real revenue leaks: fewer missed opportunities, less phone fatigue, and more automatic bookings.
Support Overhead
Same questions, every week
Your staff answer the same FAQs on phone and chat. Real work · quotes, visits, sales · waits in the queue.
Off-hours Dropoff
Warm leads go quiet
Night and weekend visitors leave without a path to book. By morning, many have chosen someone faster.
Core Capabilities
Where this helps day to day
Common warehouse & logistics situations your team still handles by phone and inbox · answered on the website instead.
Inventory Stock Queries
Customers, account managers, and internal teams check real-time stock levels, locations, and lot numbers through chat. NIVA surfaces WMS data instantly · no manual stock checks, no email chains.
Inbound Delivery Booking
Suppliers and carriers book inbound delivery slots through chat · specifying PO reference, pallet count, and vehicle type. NIVA checks dock availability and confirms slots in your warehouse management system.
Dispatch & Outbound Status
Customers track despatch status, pick completion, and carrier handover for their orders. NIVA integrates with your WMS and TMS to provide order-level tracking from pick to dispatch.
Returns Processing Queries
Customers initiate returns, check returns receipt status, and query refund or credit timelines through chat. NIVA collects RMA information and updates your returns management system automatically.
Staff HR & Shift Queries
Warehouse operatives query shift patterns, overtime rates, annual leave balances, and payroll dates through chat · reducing HR and admin team phone queries on routine employment questions.
Health & Safety & Compliance
Operatives access COSHH data sheets, manual handling guidelines, PPE requirements, and incident reporting procedures through chat · on mobile devices anywhere in the warehouse.
What customers actually ask
Real questions from warehouse & logisticswebsites · answered in chat so your team isn't repeating them.
“How many units of SKU-7741 do we have available for Client Acme's order tomorrow and are there any pick issues?”
U
AI
SKU-7741 (Acme Branded Pack 250ml): 2,847 units available in Bays F3 and F4. Acme's order requires 1,500 units · well covered. No pick issues flagged. The pick list has been generated for the 06:00 morning shift. Estimated dispatch: 14:00 tomorrow via DPD pallet network. Shall I send Acme a dispatch notification?
Auto-resolved by Niva
“Do you handle FBA prep, and what do you charge per unit?”
U
AI
Yes, FBA prep is one of our core services: labelling, poly-bagging, and bundling from $0.45 per unit with 48-hour turnaround. Storage is billed per pallet per week. Tell me your monthly volume and I'll send an exact rate card today.
Auto-resolved by Niva
Why teams switch
Not another chatbot toy. A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Up and running in a day
You do not need a developer on retainer. We help you set up warehouse & logistics answers, then it lives on your website.
01
15 minutes
Tell us your business
Share how warehouse & logistics customers find you today · website, WhatsApp, ads. We map the questions that lose you money when unanswered.
02
Your team
Pick who answers what
Turn on helpers for sales, support, or bookings. They already speak warehouse & logistics · you choose which ones stay on.
03
Your docs
Add the knowledge you already have
Upload price lists, FAQs, policies, or page links. The assistant only answers from what you approve.
04
Go live
Put it on your website
It appears as your brand on the site you already run. No rebuild. Most teams are live within a day.
Ready-made warehouse & logistics helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Inventory Query Bot
Stock levels, locations, lot numbers
Knowledge SyncLead Flow
Inbound Booking Bot
Delivery slots, dock scheduling, POs
Knowledge SyncLead Flow
Dispatch Status Bot
Pick, pack, carrier handover, tracking
Knowledge SyncLead Flow
Returns Processing Bot
RMA, receipt, refund status
Knowledge SyncLead Flow
Staff HR Bot
Shifts, overtime, leave, payroll
Knowledge SyncLead Flow
H&S Compliance Bot
COSHH, PPE, manual handling, incidents
Knowledge SyncLead Flow
+ 4 more warehouse & logistics roles available on your walkthrough
Built around how warehouse & logistics teams actually work
Practical pieces that save time · not a pile of AI features to configure.
Warehouse Policy Knowledge Base
Upload your SOPs, H&S procedures, client SLAs, and product specifications. NIVA answers operational queries from your exact documentation · always the current version.
Order & Client Context Memory
NIVA tracks each client's active orders, SLA requirements, and open queries · giving account managers full visibility of client activity without system log-ins.
Inbound & Dispatch Flow Automation
Build inbound slot booking workflows, dispatch notification sequences, and returns initiation flows in NIVA's guided chat steps. Trigger WMS and TMS updates automatically.
WMS & TMS Integration
NIVA integrates with Manhattan Associates, Infor WMS, SnapFulfil, and major TMS platforms. Stock data, inbound slots, and dispatch records sync from your operational systems in real time.
Inbound Delivery Booking Flow
Trigger
Supplier requests delivery slot
Collect
PO, pallets, vehicle type, ETA
Book
Dock slot confirmed, bay assigned
WMS
Inbound receipt note pre-created
What visitors can actually get done
Beyond FAQs · for warehouse & logistics businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksOn your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
What founders usually ask
- Do I need a developer?
- Helpful if you have one · not required. Many warehouse & logistics teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
GDPR / UK GDPRHSE Manual Handling RegulationsCOSHH RegulationsWorking Time RegulationsISO 9001 Quality ManagementUKWA Code of Practice
See if this fits your warehouse & logistics business
Tell us how enquiries come in today. In 30 minutes we will show what NIVA would catch overnight · or say honestly if you are better with something simpler.
Common questions
Straight answers before you book time.
Yes. NIVA integrates with Manhattan Associates, Infor WMS, SnapFulfil, Invar, and custom WMS platforms via REST API. Stock levels, inbound bookings, and dispatch records are surfaced from your live system.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for warehouse & logistics.
Solutions Focus
Related use cases
See how NIVA handles day-to-day work in your space.
Vertical Markets
Related industries
Explore conversational agent options for adjacent vertical systems.
Niva Ecosystem