Inventory Stock Queries
Customers, account managers, and internal teams check real-time stock levels, locations, and lot numbers through chat. NIVA surfaces WMS data instantly · no manual stock checks, no email chains.
AI chatbot for Warehouse & Logistics
Operations, Staff & Customer Service
NIVA's warehouse and logistics AI chatbot handles inbound booking queries, inventory stock checks, dispatch status, returns processing, staff HR queries, and carrier coordination · reducing warehouse office admin while keeping operations moving.
- No usage-based billing
- Live across 25 industries
- White-label ready
WarehouseBot
Warehouse & Logistics support · online
Hello! I'm WarehouseBot. I can help with stock queries, inbound bookings, dispatch status, and warehouse operations. What do you need?
Can you check stock levels for SKU-4421 and tell me when the next replenishment arrives?
SKU-4421 (Blue Widget 500ml): Current stock 847 units, located in Bay C4. Reorder point is 500 units · you're above it but the next delivery of 2,000 units is due Thursday from supplier FastenerTech, PO-88421. At current pick rate you have approximately 8 days of stock. Want me to flag this for expediting?
Ask WarehouseBot anything…
Powered by NIVA
- 10+
- Warehouse Personas
- 24/7
- Operations Access
- 0
- Code Required
Built for3PL WarehousesDistribution CentresFulfilment OperationsLast-Mile HubsWarehouse Staff
Every Warehouse Query · Inventory to Dispatch
NIVA handles the stock queries, inbound booking requests, and dispatch status questions that keep warehouse office staff from focusing on operational excellence.
Inbound Delivery Booking
Suppliers and carriers book inbound delivery slots through chat · specifying PO reference, pallet count, and vehicle type. NIVA checks dock availability and confirms slots in your warehouse management system.
Dispatch & Outbound Status
Customers track despatch status, pick completion, and carrier handover for their orders. NIVA integrates with your WMS and TMS to provide order-level tracking from pick to dispatch.
Returns Processing Queries
Customers initiate returns, check returns receipt status, and query refund or credit timelines through chat. NIVA collects RMA information and updates your returns management system automatically.
Staff HR & Shift Queries
Warehouse operatives query shift patterns, overtime rates, annual leave balances, and payroll dates through chat · reducing HR and admin team phone queries on routine employment questions.
Health & Safety & Compliance
Operatives access COSHH data sheets, manual handling guidelines, PPE requirements, and incident reporting procedures through chat · on mobile devices anywhere in the warehouse.
Questions your visitors ask
Examples from live warehouse & logistics deployments, answered in chat instead of routed to inbox.
“How many units of SKU-7741 do we have available for Client Acme's order tomorrow and are there any pick issues?”
SKU-7741 (Acme Branded Pack 250ml): 2,847 units available in Bays F3 and F4. Acme's order requires 1,500 units · well covered. No pick issues flagged. The pick list has been generated for the 06:00 morning shift. Estimated dispatch: 14:00 tomorrow via DPD pallet network. Shall I send Acme a dispatch notification?
Why NIVA
Generic bots answer. NIVA acts.
Generic prompts from scratch
250+ industry personas, ready day one
FAQ replies and deflection
Flows, forms, and real actions
Credits, tokens, and add-ons
Flat pricing, full white-label
Teams already using NIVA
Live in 4 steps
From persona selection to live on your warehouse portal or staff intranet in under a day. NIVA reduces office queries · your team runs the operation.
No-Code Admin
Pick Your Domain
Choose the Warehouse & Logistics vertical from NIVA's library with industry terminology built in.
Persona Library
Subscribe to Personas
Pick from 10+ pre-built warehouse & logistics personas. Toggle only the roles you need.
Knowledge + Flows
Add Knowledge & Workflows
Upload policies, manuals, and FAQs as PDFs or URLs into a private knowledge base.
One Script Tag
Embed Anywhere
Drop one script tag on your site. The bot goes live fully branded, no redeploy.
Pre-trained Warehouse & Logistics personas, ready on day one
Subscribe to expert roles with domain tone and knowledge already built in. Toggle live without prompt engineering.
Inventory Query Bot
Stock levels, locations, lot numbers
Inbound Booking Bot
Delivery slots, dock scheduling, POs
Dispatch Status Bot
Pick, pack, carrier handover, tracking
Returns Processing Bot
RMA, receipt, refund status
Staff HR Bot
Shifts, overtime, leave, payroll
H&S Compliance Bot
COSHH, PPE, manual handling, incidents
+ 4 more warehouse & logistics personas available on your demo
Built for Warehouse & Logistics, not generic chatbots
Platform capabilities tuned for warehouse & logistics teams. Compliance standards are listed separately below.
Warehouse Policy Knowledge Base
Upload your SOPs, H&S procedures, client SLAs, and product specifications. NIVA answers operational queries from your exact documentation · always the current version.
Order & Client Context Memory
NIVA tracks each client's active orders, SLA requirements, and open queries · giving account managers full visibility of client activity without system log-ins.
Inbound & Dispatch Flow Automation
Build inbound slot booking workflows, dispatch notification sequences, and returns initiation flows in NIVA's no-code Flow Engine. Trigger WMS and TMS updates automatically.
WMS & TMS Integration
NIVA integrates with Manhattan Associates, Infor WMS, SnapFulfil, and major TMS platforms. Stock data, inbound slots, and dispatch records sync from your operational systems in real time.
Inbound Delivery Booking Flow
Trigger
Supplier requests delivery slot
Collect
PO, pallets, vehicle type, ETA
Book
Dock slot confirmed, bay assigned
WMS
Inbound receipt note pre-created
Three engines. One warehouse & logistics bot.
Workflows, smart forms, and multi-persona routing from a single admin dashboard.
Workflow Automation
Flow Engine
Build multi-step automated workflows inside the chat: conditional branching, dynamic forms, persona handoffs, and webhook triggers.
Learn more Smart FormsSmart Form Engine
Define unlimited forms per bot. The AI reads conversation context and surfaces the right form automatically, inline in the widget.
Learn more Multi-Persona AIAgentic Personas
Run multiple AI agents in one widget. The orchestrator routes each message to the right persona automatically.
Learn moreOne script. Live on your site.
Drop a single line before </body> and your warehouse & logistics bot goes live, fully branded as WarehouseBot.
Auto-branded
Your colours, avatar, and bot name in every channel.
Instantly updated
Change personas or flows in admin. No redeploy.
CORS-ready
Website, WhatsApp, and custom domains out of the box.
index.html
<!-- Before </body> -->
<script src="…/widget.js"></script>
✓ Domain: Warehouse & Logistics
✓ Bot: WarehouseBot
✓ Personas: subscribed
✓ Status: Live
ComplianceGDPR / UK GDPRHSE Manual Handling RegulationsCOSHH RegulationsWorking Time RegulationsISO 9001 Quality ManagementUKWA Code of Practice
Ready to Cut Warehouse Office Query Volume and Keep Operations Moving?
Book a 30-minute demo and see NIVA's warehouse personas handling stock queries, inbound bookings, and dispatch status live.
Common questions
Quick answers before you book a demo.
Yes. NIVA integrates with Manhattan Associates, Infor WMS, SnapFulfil, Invar, and custom WMS platforms via REST API. Stock levels, inbound bookings, and dispatch records are surfaced from your live system.
Still unsure? Send us your requirements and we will map the right personas for warehouse & logistics.
Related use cases
See how NIVA handles specific workflows in your space.
Related industries
Explore NIVA for adjacent verticals.