Missed Enquiries
Busy when they write
Someone asks about veterinary pricing or availability while you're with a customer · and never hears back the same day.
AI chatbot for
Veterinary
Pet Owners, Appointments & Clinical Support
When veterinary customers ask about appointment booking & triage, symptom guidance & triage, and prescription & medication queries after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Vet Personas
24/7
Pet Owner Access
0
Code Required
Built for
Veterinary PracticesReferral CentresEmergency Vet ClinicsVeterinary PharmaciesFarm Vets
Current Challenges
If this sounds familiar, keep reading
Most veterinaryoperators aren't looking for complex tech. They want to plug real revenue leaks: fewer missed opportunities, less phone fatigue, and more automatic bookings.
Support Overhead
Same questions, every week
Your staff answer the same FAQs on phone and chat. Real work · quotes, visits, sales · waits in the queue.
Off-hours Dropoff
Warm leads go quiet
Night and weekend visitors leave without a path to book. By morning, many have chosen someone faster.
Core Capabilities
Where this helps day to day
Common veterinary situations your team still handles by phone and inbox · answered on the website instead.
Appointment Booking & Triage
Pet owners book routine and urgent appointments through chat · with NIVA collecting symptom information to determine urgency and direct to the appropriate appointment type. Reduces phone hold time and ensures clinically urgent cases are prioritised.
Symptom Guidance & Triage
Pet owners describe symptoms through chat and receive structured triage guidance · helping them determine whether to seek emergency care, book a same-day appointment, or monitor at home. Always signposts to veterinary professional for clinical decisions.
Prescription & Medication Queries
Pet owners query repeat prescription availability, medication dosing, drug interactions, and side effects. NIVA answers from your approved pharmacy information and connects prescription requests to your dispensing team.
Vaccination & Preventive Care Reminders
NIVA sends proactive reminders for vaccination boosters, annual health checks, flea and worm treatment schedules, and dental checks · improving preventive care compliance and practice revenue.
Post-Operative & Discharge Guidance
Pet owners query post-operative care instructions, wound care, medication schedules, and recovery milestones after procedures. NIVA provides discharge-specific guidance and escalates concerns to the clinical team immediately.
Pet Insurance Claim Support
Pet owners query insurance claim processes, required documentation, and treatment cost estimates through chat. NIVA connects with pet insurance partners to provide claims guidance and reduces practice reception time spent on insurance calls.
What customers actually ask
Real questions from veterinarywebsites · answered in chat so your team isn't repeating them.
“My cat was spayed yesterday and the wound looks a bit red and swollen today. Is this normal?”
U
AI
Some redness and mild swelling around a fresh spay incision is normal in the first 24–48 hours as part of the healing process. However, please monitor for the following and contact us immediately if you notice: discharge (other than clear/pale yellow), strong odour, the wound opening, or your cat chewing/licking the site excessively. Is she wearing her recovery collar? Also, is she eating and using the litter tray normally? If you're in any doubt at all, send me a photo of the wound and I'll pass it to our nursing team to review right now.
Auto-resolved by Niva
“How much is a dental for a 6-year-old cat, and do you offer payment plans?”
U
AI
A routine cat dental with scale and polish is $280 to $340 including anaesthesia and aftercare; extractions are quoted after the pre-op check. We offer 3-month interest-free payment plans. Shall I book the pre-op check this week?
Auto-resolved by Niva
Why teams switch
Not another chatbot toy. A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Up and running in a day
You do not need a developer on retainer. We help you set up veterinary answers, then it lives on your website.
01
15 minutes
Tell us your business
Share how veterinary customers find you today · website, WhatsApp, ads. We map the questions that lose you money when unanswered.
02
Your team
Pick who answers what
Turn on helpers for sales, support, or bookings. They already speak veterinary · you choose which ones stay on.
03
Your docs
Add the knowledge you already have
Upload price lists, FAQs, policies, or page links. The assistant only answers from what you approve.
04
Go live
Put it on your website
It appears as your brand on the site you already run. No rebuild. Most teams are live within a day.
Ready-made veterinary helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Appointment Booking Bot
Booking, urgency triage, appointment type
Knowledge SyncLead Flow
Symptom Triage Bot
Symptom guidance, urgency, referral
Knowledge SyncLead Flow
Prescription Bot
Repeat prescriptions, dosing, dispensing
Knowledge SyncLead Flow
Preventive Care Bot
Vaccination reminders, boosters, health checks
Knowledge SyncLead Flow
Post-Op Support Bot
Discharge care, wound, medication, recovery
Knowledge SyncLead Flow
Insurance & Finance Bot
Claims, documentation, cost estimates
Knowledge SyncLead Flow
+ 4 more veterinary roles available on your walkthrough
Built around how veterinary teams actually work
Practical pieces that save time · not a pile of AI features to configure.
Clinical & Practice Knowledge Base
Upload your discharge instructions, vaccination protocols, post-operative care guides, and practice policies. NIVA gives pet owners accurate, practice-specific guidance · never generic internet advice that contradicts your clinical approach.
Pet & Owner Profile Memory
NIVA tracks each pet's age, breed, vaccination history, and medication · giving personalised, contextually appropriate guidance for returning clients without them needing to repeat their pet's details.
Appointment & Reminder Flow Automation
Build vaccination reminder sequences, post-operative follow-up flows, and preventive care campaign workflows in NIVA's guided chat steps. Automated reminders improve appointment uptake and preventive care compliance.
Practice Management System Integration
NIVA integrates with Idexx Animana, VetSoft, RoboVet, and custom practice management systems. Appointments booked through NIVA appear directly in your diary · no double-booking, no manual entry.
Vaccination Reminder Flow
Trigger
Booster due date approaching
Remind
WhatsApp reminder sent to owner
Book
Appointment confirmed in practice system
Confirm
Reminder and directions sent automatically
What visitors can actually get done
Beyond FAQs · for veterinary businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksOn your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
What founders usually ask
- Do I need a developer?
- Helpful if you have one · not required. Many veterinary teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
GDPR / UK GDPRRCVS Code of Professional ConductVMR (Veterinary Medicines Regulations)Controlled Drugs RegulationsConsumer Rights Act 2015
See if this fits your veterinary business
Tell us how enquiries come in today. In 30 minutes we will show what NIVA would catch overnight · or say honestly if you are better with something simpler.
Common questions
Straight answers before you book time.
NIVA provides triage guidance and general pet health information · never a clinical diagnosis or treatment recommendation, which would require examination by a registered veterinary surgeon. All symptom guidance directs pet owners to seek veterinary professional assessment. This distinction complies with RCVS professional standards.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for veterinary.
Solutions Focus
Related use cases
See how NIVA handles day-to-day work in your space.
Vertical Markets
Related industries
Explore conversational agent options for adjacent vertical systems.
Niva Ecosystem