NIVA's veterinary AI chatbot handles appointment booking, symptom triage guidance, prescription queries, preventive care reminders, and after-hours support · so your clinical team focuses on patients, not the phone.
VetBot
Veterinary support · online
Powered by NIVA
NIVA handles the appointment requests, symptom queries, and preventive care questions that fill your phone lines · so your clinical team has more time with every patient.
Pet owners book routine and urgent appointments through chat · with NIVA collecting symptom information to determine urgency and direct to the appropriate appointment type. Reduces phone hold time and ensures clinically urgent cases are prioritised.
Pet owners describe symptoms through chat and receive structured triage guidance · helping them determine whether to seek emergency care, book a same-day appointment, or monitor at home. Always signposts to veterinary professional for clinical decisions.
Pet owners query repeat prescription availability, medication dosing, drug interactions, and side effects. NIVA answers from your approved pharmacy information and connects prescription requests to your dispensing team.
Vaccination & Preventive Care Reminders
NIVA sends proactive reminders for vaccination boosters, annual health checks, flea and worm treatment schedules, and dental checks · improving preventive care compliance and practice revenue.
Post-Operative & Discharge Guidance
Pet owners query post-operative care instructions, wound care, medication schedules, and recovery milestones after procedures. NIVA provides discharge-specific guidance and escalates concerns to the clinical team immediately.
Pet Insurance Claim Support
Pet owners query insurance claim processes, required documentation, and treatment cost estimates through chat. NIVA connects with pet insurance partners to provide claims guidance and reduces practice reception time spent on insurance calls.
Examples from live veterinary deployments, answered in chat instead of routed to inbox.
“My cat was spayed yesterday and the wound looks a bit red and swollen today. Is this normal?”
Some redness and mild swelling around a fresh spay incision is normal in the first 24–48 hours as part of the healing process. However, please monitor for the following and contact us immediately if you notice: discharge (other than clear/pale yellow), strong odour, the wound opening, or your cat chewing/licking the site excessively. Is she wearing her recovery collar? Also, is she eating and using the litter tray normally? If you're in any doubt at all, send me a photo of the wound and I'll pass it to our nursing team to review right now.
Generic prompts from scratch
250+ industry personas, ready day one
FAQ replies and deflection
Flows, forms, and real actions
Credits, tokens, and add-ons
Flat pricing, full white-label
Teams already using NIVA
From persona configuration to live on your veterinary practice website or client app in under a day · reducing phone volume from the first week.
Choose the Veterinary vertical from NIVA's library with industry terminology built in.
Pick from 10+ pre-built veterinary personas. Toggle only the roles you need.
Upload policies, manuals, and FAQs as PDFs or URLs into a private knowledge base.
Drop one script tag on your site. The bot goes live fully branded, no redeploy.
Subscribe to expert roles with domain tone and knowledge already built in. Toggle live without prompt engineering.
Appointment Booking Bot
Booking, urgency triage, appointment type
Symptom Triage Bot
Symptom guidance, urgency, referral
Prescription Bot
Repeat prescriptions, dosing, dispensing
Preventive Care Bot
Vaccination reminders, boosters, health checks
Post-Op Support Bot
Discharge care, wound, medication, recovery
Insurance & Finance Bot
Claims, documentation, cost estimates
+ 4 more veterinary personas available on your demo
Platform capabilities tuned for veterinary teams. Compliance standards are listed separately below.
Upload your discharge instructions, vaccination protocols, post-operative care guides, and practice policies. NIVA gives pet owners accurate, practice-specific guidance · never generic internet advice that contradicts your clinical approach.
NIVA tracks each pet's age, breed, vaccination history, and medication · giving personalised, contextually appropriate guidance for returning clients without them needing to repeat their pet's details.
Build vaccination reminder sequences, post-operative follow-up flows, and preventive care campaign workflows in NIVA's no-code Flow Engine. Automated reminders improve appointment uptake and preventive care compliance.
NIVA integrates with Idexx Animana, VetSoft, RoboVet, and custom practice management systems. Appointments booked through NIVA appear directly in your diary · no double-booking, no manual entry.
Vaccination Reminder Flow
Trigger
Booster due date approaching
Remind
WhatsApp reminder sent to owner
Book
Appointment confirmed in practice system
Confirm
Reminder and directions sent automatically
Workflows, smart forms, and multi-persona routing from a single admin dashboard.
Build multi-step automated workflows inside the chat: conditional branching, dynamic forms, persona handoffs, and webhook triggers.
Learn more Smart FormsDefine unlimited forms per bot. The AI reads conversation context and surfaces the right form automatically, inline in the widget.
Learn more Multi-Persona AIRun multiple AI agents in one widget. The orchestrator routes each message to the right persona automatically.
Learn moreDrop a single line before </body> and your veterinary bot goes live, fully branded as VetBot.
Auto-branded
Your colours, avatar, and bot name in every channel.
Instantly updated
Change personas or flows in admin. No redeploy.
CORS-ready
Website, WhatsApp, and custom domains out of the box.
Book a 30-minute demo and see NIVA's veterinary personas handling appointment triage, symptom guidance, and preventive care reminders live.
Quick answers before you book a demo.
Still unsure? Send us your requirements and we will map the right personas for veterinary.
See how NIVA handles specific workflows in your space.
Explore NIVA for adjacent verticals.
