NIVA's transportation AI chatbot handles shipment tracking, driver support, customer service queries, compliance documentation, and fleet operations · keeping goods moving and customers informed.
TransportBot
Transportation support · online
Powered by NIVA
NIVA handles the customer tracking queries, driver support requests, and compliance document questions that consume operations teams · keeping everyone informed without more calls.
Customers and consignees query delivery status, ETA, and driver location through chat. NIVA integrates with your TMS to provide real-time, consignment-level tracking updates · reducing inbound tracking calls by up to 70%.
Drivers query route instructions, POD requirements, customer site access procedures, and tachograph compliance through chat. NIVA reduces depot operations team time spent on routine driver queries during shifts.
Transport managers query operator licence conditions, working time directive requirements, vehicle inspection schedules, and drivers' hours rules through chat · reducing compliance risk and audit exposure.
Delivery Exception Management
NIVA handles delivery failure notifications, re-delivery booking, access issue resolution, and redirect requests through chat · collecting structured exception data and routing to the operations team for resolution.
Freight Rate & Booking
Shippers request spot rates, transit time estimates, and pallet space bookings through chat. NIVA collects cargo details and routes complex quote requests to your pricing desk with all requirements pre-captured.
Fleet Maintenance Queries
Fleet managers query vehicle inspection status, defect report tracking, service due dates, and MOT expiry through chat. NIVA integrates with your fleet management system to surface real-time vehicle compliance data.
Examples from live transportation deployments, answered in chat instead of routed to inbox.
“One of our drivers did 11 hours driving yesterday and wants to know if he can do a full shift tomorrow.”
Under EU/AETR drivers' hours rules: after 11 hours driving (the extended limit · maximum 3 times per week), the driver must take a minimum 11-hour daily rest before starting tomorrow's shift. Having used an extended driving limit yesterday, tomorrow's driving limit is the standard 9 hours. He also needs to check his weekly total · maximum 56 hours driving per week, 90 hours per fortnight. I can check his tachograph data if you share his driver card number.
Generic prompts from scratch
250+ industry personas, ready day one
FAQ replies and deflection
Flows, forms, and real actions
Credits, tokens, and add-ons
Flat pricing, full white-label
Teams already using NIVA
From persona configuration to live on your customer tracking portal, driver app, or operations intranet in under a day.
Choose the Transportation vertical from NIVA's library with industry terminology built in.
Pick from 10+ pre-built transportation personas. Toggle only the roles you need.
Upload policies, manuals, and FAQs as PDFs or URLs into a private knowledge base.
Drop one script tag on your site. The bot goes live fully branded, no redeploy.
Subscribe to expert roles with domain tone and knowledge already built in. Toggle live without prompt engineering.
Shipment Tracking Bot
Real-time tracking, ETA, delivery confirmation
Driver Support Bot
Routes, POD, site access, tacho
Compliance Advisory Bot
O-licence, working time, drivers hours
Exception Management Bot
Failed deliveries, redirects, re-delivery
Freight Quote Bot
Spot rates, transit times, bookings
Fleet Maintenance Bot
Inspections, defects, service, MOT
+ 4 more transportation personas available on your demo
Platform capabilities tuned for transportation teams. Compliance standards are listed separately below.
Upload your operator licence conditions, working time procedures, dangerous goods guidance, and vehicle inspection standards. NIVA gives drivers and managers accurate compliance answers on demand.
NIVA tracks each customer's active consignments and delivery preferences across sessions · frequent shippers receive personalised service without repeating account details every time.
Build proactive delivery notification sequences, failed delivery re-booking flows, and vehicle defect escalation workflows in NIVA's no-code Flow Engine. Trigger TMS updates and operations alerts automatically.
NIVA integrates with Mandata, Axtract, Samsara, Quartix, and custom TMS and telematics platforms. Real-time vehicle location, ETA, and defect status are surfaced directly in chat from your live systems.
Delivery Exception Flow
Trigger
Driver marks delivery as failed
Notify
Customer informed, reason collected
Re-book
New delivery slot confirmed in chat
TMS
Re-delivery scheduled, driver allocated
Workflows, smart forms, and multi-persona routing from a single admin dashboard.
Build multi-step automated workflows inside the chat: conditional branching, dynamic forms, persona handoffs, and webhook triggers.
Learn more Smart FormsDefine unlimited forms per bot. The AI reads conversation context and surfaces the right form automatically, inline in the widget.
Learn more Multi-Persona AIRun multiple AI agents in one widget. The orchestrator routes each message to the right persona automatically.
Learn moreDrop a single line before </body> and your transportation bot goes live, fully branded as TransportBot.
Auto-branded
Your colours, avatar, and bot name in every channel.
Instantly updated
Change personas or flows in admin. No redeploy.
CORS-ready
Website, WhatsApp, and custom domains out of the box.
Book a 30-minute demo and see NIVA's transportation personas handling shipment tracking, driver queries, and compliance support live.
Quick answers before you book a demo.
Still unsure? Send us your requirements and we will map the right personas for transportation.
See how NIVA handles specific workflows in your space.
Explore NIVA for adjacent verticals.
