Missed Enquiries
Busy when they write
Someone asks about transportation pricing or availability while you're with a customer · and never hears back the same day.
AI chatbot for
Transportation
Drivers, Operations & Customers
When transportation customers ask about shipment & delivery tracking, driver support & queries, and transport compliance & regulation after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Transport Personas
24/7
Operations Coverage
0
Code Required
Built for
Road HauliersLogistics CompaniesCourier ServicesFleet OperatorsPassenger Transport
Current Challenges
If this sounds familiar, keep reading
Most transportationoperators aren't looking for complex tech. They want to plug real revenue leaks: fewer missed opportunities, less phone fatigue, and more automatic bookings.
Support Overhead
Same questions, every week
Your staff answer the same FAQs on phone and chat. Real work · quotes, visits, sales · waits in the queue.
Off-hours Dropoff
Warm leads go quiet
Night and weekend visitors leave without a path to book. By morning, many have chosen someone faster.
Core Capabilities
Where this helps day to day
Common transportation situations your team still handles by phone and inbox · answered on the website instead.
Shipment & Delivery Tracking
Customers and consignees query delivery status, ETA, and driver location through chat. NIVA integrates with your TMS to provide real-time, consignment-level tracking updates · reducing inbound tracking calls by up to 70%.
Driver Support & Queries
Drivers query route instructions, POD requirements, customer site access procedures, and tachograph compliance through chat. NIVA reduces depot operations team time spent on routine driver queries during shifts.
Transport Compliance & Regulation
Transport managers query operator licence conditions, working time directive requirements, vehicle inspection schedules, and drivers' hours rules through chat · reducing compliance risk and audit exposure.
Delivery Exception Management
NIVA handles delivery failure notifications, re-delivery booking, access issue resolution, and redirect requests through chat · collecting structured exception data and routing to the operations team for resolution.
Freight Rate & Booking
Shippers request spot rates, transit time estimates, and pallet space bookings through chat. NIVA collects cargo details and routes complex quote requests to your pricing desk with all requirements pre-captured.
Fleet Maintenance Queries
Fleet managers query vehicle inspection status, defect report tracking, service due dates, and MOT expiry through chat. NIVA integrates with your fleet management system to surface real-time vehicle compliance data.
What customers actually ask
Real questions from transportationwebsites · answered in chat so your team isn't repeating them.
“One of our drivers did 11 hours driving yesterday and wants to know if he can do a full shift tomorrow.”
U
AI
Under EU/AETR drivers' hours rules: after 11 hours driving (the extended limit · maximum 3 times per week), the driver must take a minimum 11-hour daily rest before starting tomorrow's shift. Having used an extended driving limit yesterday, tomorrow's driving limit is the standard 9 hours. He also needs to check his weekly total · maximum 56 hours driving per week, 90 hours per fortnight. I can check his tachograph data if you share his driver card number.
Auto-resolved by Niva
“Can I get a quote for a 49-seat coach, airport transfer for 40 people next Friday?”
U
AI
For a one-way airport transfer next Friday, a 49-seater is $520 including driver and tolls, with flight tracking so the pickup adjusts if you land late. I just need pickup point, flight number, and times. Shall I hold a vehicle now?
Auto-resolved by Niva
Why teams switch
Not another chatbot toy. A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Up and running in a day
You do not need a developer on retainer. We help you set up transportation answers, then it lives on your website.
01
15 minutes
Tell us your business
Share how transportation customers find you today · website, WhatsApp, ads. We map the questions that lose you money when unanswered.
02
Your team
Pick who answers what
Turn on helpers for sales, support, or bookings. They already speak transportation · you choose which ones stay on.
03
Your docs
Add the knowledge you already have
Upload price lists, FAQs, policies, or page links. The assistant only answers from what you approve.
04
Go live
Put it on your website
It appears as your brand on the site you already run. No rebuild. Most teams are live within a day.
Ready-made transportation helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Shipment Tracking Bot
Real-time tracking, ETA, delivery confirmation
Knowledge SyncLead Flow
Driver Support Bot
Routes, POD, site access, tacho
Knowledge SyncLead Flow
Compliance Advisory Bot
O-licence, working time, drivers hours
Knowledge SyncLead Flow
Exception Management Bot
Failed deliveries, redirects, re-delivery
Knowledge SyncLead Flow
Freight Quote Bot
Spot rates, transit times, bookings
Knowledge SyncLead Flow
Fleet Maintenance Bot
Inspections, defects, service, MOT
Knowledge SyncLead Flow
+ 4 more transportation roles available on your walkthrough
Built around how transportation teams actually work
Practical pieces that save time · not a pile of AI features to configure.
Operations & Compliance Knowledge Base
Upload your operator licence conditions, working time procedures, dangerous goods guidance, and vehicle inspection standards. NIVA gives drivers and managers accurate compliance answers on demand.
Consignment & Customer Memory
NIVA tracks each customer's active consignments and delivery preferences across sessions · frequent shippers receive personalised service without repeating account details every time.
Tracking & Exception Flow Automation
Build proactive delivery notification sequences, failed delivery re-booking flows, and vehicle defect escalation workflows in NIVA's guided chat steps. Trigger TMS updates and operations alerts automatically.
TMS, Telematics & Fleet Integration
NIVA integrates with Mandata, Axtract, Samsara, Quartix, and custom TMS and telematics platforms. Real-time vehicle location, ETA, and defect status are surfaced directly in chat from your live systems.
Delivery Exception Flow
Trigger
Driver marks delivery as failed
Notify
Customer informed, reason collected
Re-book
New delivery slot confirmed in chat
TMS
Re-delivery scheduled, driver allocated
What visitors can actually get done
Beyond FAQs · for transportation businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksOn your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
What founders usually ask
- Do I need a developer?
- Helpful if you have one · not required. Many transportation teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
Operator Licensing (Traffic Commissioners)EU/AETR Drivers' Hours RulesWorking Time (Road Transport) RegulationsGDPR / UK GDPRADR (Dangerous Goods)DVSA Earned Recognition
See if this fits your transportation business
Tell us how enquiries come in today. In 30 minutes we will show what NIVA would catch overnight · or say honestly if you are better with something simpler.
Common questions
Straight answers before you book time.
Yes. NIVA integrates with Mandata, Axtract, Microlise, and custom transport management systems via REST API. Consignment tracking data, delivery status, and re-delivery bookings flow directly between NIVA and your TMS · no manual data entry.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for transportation.
Solutions Focus
Related use cases
See how NIVA handles day-to-day work in your space.
Vertical Markets
Related industries
Explore conversational agent options for adjacent vertical systems.
Niva Ecosystem