Plan & Tariff Queries
Customers compare plans, understand allowances, and check whether switching makes sense · all through chat. NIVA surfaces the right recommendation based on usage data from your BSS.
AI chatbot for Telecoms
Customers, Plans & Technical Support
NIVA's telecoms AI chatbot handles plan queries, technical support, bill disputes, upgrade offers, and network coverage · deflecting high-volume contacts without sacrificing CSAT.
- No usage-based billing
- Live across 25 industries
- White-label ready
ConnectBot
Telecoms support · online
Hi! I'm ConnectBot. I can help with your plan, billing, technical issues, and upgrade options. What can I help with today?
My broadband has been dropping out every evening for the past week.
I can see your line (account #CN-88214) had 14 disconnection events in the last 7 days between 19:00–22:00. This pattern suggests congestion or a line fault. I'll run a remote line test now · takes about 60 seconds. OK to proceed?
Ask ConnectBot anything…
Powered by NIVA
- 10+
- Telecoms Personas
- 65%
- Contact Deflection
- 0
- Code Required
Built forMobile OperatorsBroadband ProvidersEnterprise TelecomsMVNOsISPs
Every Customer Contact · Deflected or Resolved Instantly
NIVA handles the high-volume, repetitive contacts that cost telecoms operators the most · billing, technical queries, and upgrade conversations.
Technical Support & Fault Resolution
NIVA diagnoses broadband faults, SIM issues, and device problems through structured troubleshooting flows. Line tests, remote resets, and engineer booking · all automated before a human agent is needed.
Bill Queries & Disputes
Customers query unexpected charges, roaming costs, and payment history through chat. NIVA explains billing line items, applies credits where policy allows, and escalates disputes to billing specialists.
Upgrade & Retention Offers
When contracts approach renewal, NIVA surfaces personalised upgrade offers based on usage and loyalty tier · handling the upgrade conversation before the customer considers switching to a competitor.
Network Coverage Queries
Customers check coverage at a specific address or postcode, understand 4G/5G availability, and report dead spots. NIVA integrates with your coverage API for live, accurate answers.
New Customer Onboarding
New subscribers get guided SIM activation, router setup, and service configuration walkthroughs through chat · reducing call centre load in the first 30 days when churn risk is highest.
Questions your visitors ask
Examples from live telecoms deployments, answered in chat instead of routed to inbox.
“I'm being charged $38 for international calls I didn't make last month. Can you investigate?”
I can see 3 international calls (total 22 minutes) to a +34 Spain number on 4th and 6th May. If you didn't make these, this may indicate account compromise. I'm flagging this to our fraud team now and temporarily blocking further international calls pending investigation. Is that OK?
Why NIVA
Generic bots answer. NIVA acts.
Generic prompts from scratch
250+ industry personas, ready day one
FAQ replies and deflection
Flows, forms, and real actions
Credits, tokens, and add-ons
Flat pricing, full white-label
Teams already using NIVA
Live in 4 steps
From persona selection to live on your telecoms portal or app in under a day. NIVA deflects contacts at scale · your agents handle the complex cases.
No-Code Admin
Pick Your Domain
Choose the Telecoms vertical from NIVA's library with industry terminology built in.
Persona Library
Subscribe to Personas
Pick from 10+ pre-built telecoms personas. Toggle only the roles you need.
Knowledge + Flows
Add Knowledge & Workflows
Upload policies, manuals, and FAQs as PDFs or URLs into a private knowledge base.
One Script Tag
Embed Anywhere
Drop one script tag on your site. The bot goes live fully branded, no redeploy.
Pre-trained Telecoms personas, ready on day one
Subscribe to expert roles with domain tone and knowledge already built in. Toggle live without prompt engineering.
Plan Advisor Bot
Tariff comparison, allowances, switching
Technical Support Agent
Fault diagnosis, line test, engineer
Billing Support Bot
Bill queries, disputes, credits
Upgrade & Retention Bot
Contract renewal, upgrade offers
Coverage Advisor Bot
Coverage check, 4G/5G, dead spots
New Customer Onboarding Bot
SIM activation, router setup
+ 4 more telecoms personas available on your demo
Built for Telecoms, not generic chatbots
Platform capabilities tuned for telecoms teams. Compliance standards are listed separately below.
Tariff & Policy Knowledge Base
Upload your full product catalogue, tariff guides, and T&Cs. NIVA answers plan queries accurately · always reflecting your current offers, never serving outdated promotional information.
Account & Usage Context Memory
NIVA pulls account data · current plan, usage, contract end date, and loyalty tier · via your BSS/CRM. Every interaction is contextual to that specific customer's account.
Fault & Upgrade Flow Automation
Build fault diagnosis trees and upgrade offer flows in NIVA's no-code Flow Engine. Trigger the right retention offer at contract renewal · automatically, at scale.
BSS, CRM & Network API Integration
NIVA integrates with Salesforce, Siebel, OSS/BSS platforms, and your network management APIs. Account data, usage, coverage, and fault status are live · no stale answers.
Fault Diagnosis & Resolution Flow
Trigger
Customer reports broadband fault
Diagnose
Remote line test run automatically
Action
Fault ticket raised, engineer booked
BSS
Ticket and slot confirmed in system
Three engines. One telecoms bot.
Workflows, smart forms, and multi-persona routing from a single admin dashboard.
Workflow Automation
Flow Engine
Build multi-step automated workflows inside the chat: conditional branching, dynamic forms, persona handoffs, and webhook triggers.
Learn more Smart FormsSmart Form Engine
Define unlimited forms per bot. The AI reads conversation context and surfaces the right form automatically, inline in the widget.
Learn more Multi-Persona AIAgentic Personas
Run multiple AI agents in one widget. The orchestrator routes each message to the right persona automatically.
Learn moreOne script. Live on your site.
Drop a single line before </body> and your telecoms bot goes live, fully branded as ConnectBot.
Auto-branded
Your colours, avatar, and bot name in every channel.
Instantly updated
Change personas or flows in admin. No redeploy.
CORS-ready
Website, WhatsApp, and custom domains out of the box.
index.html
<!-- Before </body> -->
<script src="…/widget.js"></script>
✓ Domain: Telecoms
✓ Bot: ConnectBot
✓ Personas: subscribed
✓ Status: Live
ComplianceOfcom Consumer ProtectionGDPR / UK GDPRPCI DSS (Payments)Electronic Communications CodeNIS RegulationsICO Data Standards
Ready to Deflect 65% of Customer Contacts Without Reducing CSAT?
Book a 30-minute demo and see NIVA's telecoms personas diagnosing faults, handling bill queries, and converting renewals live.
Common questions
Quick answers before you book a demo.
Yes. NIVA integrates with your network management API to run remote line tests, detect fault indicators, raise fault tickets, and book engineer appointments · all within the chat conversation, without human agent involvement.
Still unsure? Send us your requirements and we will map the right personas for telecoms.
Related use cases
See how NIVA handles specific workflows in your space.
Related industries
Explore NIVA for adjacent verticals.