NIVA's telecoms AI chatbot handles plan queries, technical support, bill disputes, upgrade offers, and network coverage · deflecting high-volume contacts without sacrificing CSAT.
NIVA handles the high-volume, repetitive contacts that cost telecoms operators the most · billing, technical queries, and upgrade conversations.
Customers compare plans, understand allowances, and check whether switching makes sense · all through chat. NIVA surfaces the right recommendation based on usage data from your BSS.
NIVA diagnoses broadband faults, SIM issues, and device problems through structured troubleshooting flows. Line tests, remote resets, and engineer booking · all automated before a human agent is needed.
Customers query unexpected charges, roaming costs, and payment history through chat. NIVA explains billing line items, applies credits where policy allows, and escalates disputes to billing specialists.
When contracts approach renewal, NIVA surfaces personalised upgrade offers based on usage and loyalty tier · handling the upgrade conversation before the customer considers switching to a competitor.
Customers check coverage at a specific address or postcode, understand 4G/5G availability, and report dead spots. NIVA integrates with your coverage API for live, accurate answers.
New subscribers get guided SIM activation, router setup, and service configuration walkthroughs through chat · reducing call centre load in the first 30 days when churn risk is highest.
Every persona ships pre-trained with telecoms domain knowledge, industry terminology, and sector-specific tone. Subscribe to the ones you need · no prompt engineering required.
From persona selection to live on your telecoms portal or app in under a day. NIVA deflects contacts at scale · your agents handle the complex cases.
Choose the Telecoms vertical from NIVA's domain library. The system auto-loads industry terminology, domain context, and sector-specific conversation starters.
Pick from 10+ pre-built telecoms personas. Toggle on the roles your operation needs. Customise tone and trigger keywords in minutes.
Add your policies, manuals, FAQs, and product docs as PDFs or URLs. NIVA indexes them into a private vector database · your bot answers from your own content.
Drop a single line of HTML on your website or portal. The bot goes live fully branded. Update knowledge or swap personas instantly · no redeployment needed.
Upload your full product catalogue, tariff guides, and T&Cs. NIVA answers plan queries accurately · always reflecting your current offers, never serving outdated promotional information.
NIVA pulls account data · current plan, usage, contract end date, and loyalty tier · via your BSS/CRM. Every interaction is contextual to that specific customer's account.
Build fault diagnosis trees and upgrade offer flows in NIVA's no-code Flow Engine. Trigger the right retention offer at contract renewal · automatically, at scale.
NIVA integrates with Salesforce, Siebel, OSS/BSS platforms, and your network management APIs. Account data, usage, coverage, and fault status are live · no stale answers.
Deploy in your customer app, web portal, and WhatsApp Business. The same bot context across all channels · customers never repeat themselves.
Auto-detect language and respond in 90+ languages. Essential for MVNOs and operators serving diverse national or international customer bases.
Book a 30-minute demo and see NIVA's telecoms personas diagnosing faults, handling bill queries, and converting renewals live.