Missed Enquiries
Busy when they write
Someone asks about supply chain pricing or availability while you're with a customer · and never hears back the same day.
AI chatbot for
Supply Chain
Procurement, Suppliers & Operations
When supply chain customers ask about purchase order status & tracking, inventory level queries, and supplier onboarding & qualification after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Supply Chain Personas
24/7
Supplier Access
0
Code Required
Built for
Procurement TeamsSuppliers & VendorsManufacturers3PL ProvidersGlobal Supply Chains
Current Challenges
If this sounds familiar, keep reading
Most supply chainoperators aren't looking for complex tech. They want to plug real revenue leaks: fewer missed opportunities, less phone fatigue, and more automatic bookings.
Support Overhead
Same questions, every week
Your staff answer the same FAQs on phone and chat. Real work · quotes, visits, sales · waits in the queue.
Off-hours Dropoff
Warm leads go quiet
Night and weekend visitors leave without a path to book. By morning, many have chosen someone faster.
Core Capabilities
Where this helps day to day
Common supply chain situations your team still handles by phone and inbox · answered on the website instead.
Purchase Order Status & Tracking
Internal teams and suppliers check PO status, delivery ETAs, and goods receipt confirmations through chat. NIVA integrates with your ERP for live PO data · reducing buyer and supplier coordination calls.
Inventory Level Queries
Production planners and operations teams check stock levels, reorder points, and safety stock status through chat. NIVA surfaces ERP inventory data in real time · reducing the spreadsheet-chasing that delays production decisions.
Supplier Onboarding & Qualification
New suppliers complete qualification questionnaires, submit certifications (ISO, SMETA, FSC), and receive onboarding checklists through chat · reducing procurement team time on supplier due diligence.
Procurement Documentation
Buyers and suppliers retrieve purchase orders, goods receipt notes, and delivery confirmations through chat. NIVA surfaces the correct document from your ERP instantly · eliminating email chains for routine document requests.
Supplier Compliance & ESG Queries
Procurement teams query supplier ethical trading standards, modern slavery obligations, carbon footprint data, and regulatory compliance status through chat · supporting Scope 3 emissions reporting and ESG due diligence.
Demand Planning & Forecast Queries
Planners query demand forecasts, production schedules, and capacity availability through chat. NIVA surfaces planning data and flags shortfalls or overstock risks · improving supply chain visibility without report generation.
What customers actually ask
Real questions from supply chainwebsites · answered in chat so your team isn't repeating them.
“Which of our top 10 suppliers are due for ISO 9001 certificate renewal in the next 90 days?”
U
AI
Three of your top 10 suppliers have ISO 9001 certificates expiring within 90 days: FastenerTech (expires April 30th), PrecisionCast Ltd (expires May 14th), and SteelWorks GmbH (expires June 2nd). I've sent renewal reminders to all three and flagged this to your supplier quality team. Shall I also schedule verification calls?
Auto-resolved by Niva
“What's the current lead time from our Vietnam supplier, and is PO-7734 still on track?”
U
AI
Current lead time from that supplier is 42 days, up 5 days due to port congestion. PO-7734 shipped on the 14th and is tracking on time, ETA the 28th. Want me to set an alert if the ETA slips by more than 2 days?
Auto-resolved by Niva
Why teams switch
Not another chatbot toy. A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Up and running in a day
You do not need a developer on retainer. We help you set up supply chain answers, then it lives on your website.
01
15 minutes
Tell us your business
Share how supply chain customers find you today · website, WhatsApp, ads. We map the questions that lose you money when unanswered.
02
Your team
Pick who answers what
Turn on helpers for sales, support, or bookings. They already speak supply chain · you choose which ones stay on.
03
Your docs
Add the knowledge you already have
Upload price lists, FAQs, policies, or page links. The assistant only answers from what you approve.
04
Go live
Put it on your website
It appears as your brand on the site you already run. No rebuild. Most teams are live within a day.
Ready-made supply chain helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
PO Tracking Bot
PO status, ETAs, goods receipt
Knowledge SyncLead Flow
Inventory Query Bot
Stock levels, reorder, safety stock
Knowledge SyncLead Flow
Supplier Onboarding Bot
Qualification, certifications, checklist
Knowledge SyncLead Flow
Procurement Docs Bot
POs, GRNs, delivery confirmations
Knowledge SyncLead Flow
Compliance & ESG Bot
Modern slavery, Scope 3, SMETA
Knowledge SyncLead Flow
Demand Planning Bot
Forecasts, schedules, capacity
Knowledge SyncLead Flow
+ 4 more supply chain roles available on your walkthrough
Built around how supply chain teams actually work
Practical pieces that save time · not a pile of AI features to configure.
Procurement Policy Knowledge Base
Upload your procurement policies, supplier codes of conduct, approved vendor lists, and category strategies. NIVA answers buyer and supplier queries from your exact procurement governance documentation.
Supplier & PO Context Memory
NIVA tracks each supplier's active POs, qualification status, and communication history · giving procurement teams full context on every supplier relationship without database searches.
Supplier Onboarding Flow Automation
Build qualification questionnaire flows, certification collection workflows, and approval notification sequences in NIVA's guided chat steps. New suppliers onboarded in days, not weeks.
ERP & Procurement System Integration
NIVA integrates with SAP MM/SRM, Oracle Procurement, Coupa, Jaggaer, and custom ERP platforms. PO data, inventory levels, and supplier records sync in real time.
Supplier Qualification Flow
Trigger
New supplier submits registration
Qualify
Questionnaire, certifications collected
Approve
Risk score assigned, approved vendor
ERP
Vendor master created automatically
What visitors can actually get done
Beyond FAQs · for supply chain businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksOn your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
What founders usually ask
- Do I need a developer?
- Helpful if you have one · not required. Many supply chain teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
GDPR / UK GDPRModern Slavery Act 2015ISO 9001 / 14001 StandardsCIPS Ethical CodeBribery Act 2010Scope 3 Carbon Reporting
See if this fits your supply chain business
Tell us how enquiries come in today. In 30 minutes we will show what NIVA would catch overnight · or say honestly if you are better with something simpler.
Common questions
Straight answers before you book time.
Yes. NIVA integrates with SAP MM, SAP SRM, Oracle Procurement, Coupa, and Jaggaer via REST API. Live PO status, goods receipt confirmations, and inventory data are surfaced in chat from your ERP system.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for supply chain.
Solutions Focus
Related use cases
See how NIVA handles day-to-day work in your space.
Vertical Markets
Related industries
Explore conversational agent options for adjacent vertical systems.
Niva Ecosystem