Journey Planning & Timetable Queries
Passengers plan journeys, query timetables, find platform numbers, and check connection times through chat. NIVA integrates with Darwin or RTTI for live train running information · accurate to the minute.
AI chatbot for Rail Transport
Passengers, Operations & Safety
NIVA's rail transport AI chatbot handles passenger journey planning, service disruption updates, ticket and compensation queries, accessibility assistance, engineering notification support, and operations team queries · improving passenger experience and operational efficiency.
- No usage-based billing
- Live across 25 industries
- White-label ready
RailBot
Rail Transport support · online
Hello! I'm RailBot. I can help with journey planning, service updates, tickets, compensation, and accessibility. What do you need?
My 08:14 from Manchester Piccadilly to London Euston is showing severe delays. What are my options?
The 08:14 Manchester Piccadilly–London Euston is currently delayed by 47 minutes due to a signalling fault at Crewe. Your options: 1) Travel on the delayed service, arriving approximately 12:30. 2) Take the 08:30 via Birmingham (change at New Street), arriving 12:45. 3) Defer to the 09:14 direct service, arriving 12:02. All services are accepting your ticket. If your delay exceeds 30 minutes, you're entitled to Delay Repay compensation · I can start that claim now.
Ask RailBot anything…
Powered by NIVA
- 10+
- Rail Personas
- 24/7
- Passenger Access
- 0
- Code Required
Built forTrain Operating CompaniesNetwork RailPassenger ServicesEngineering TeamsRail Safety
Every Rail Interaction · Passengers, Operations & Engineering
NIVA handles the service disruption queries, compensation claims, and journey planning questions that flood rail customer service channels · so your staff focus on station operations and safety.
Service Disruption & Alternatives
During disruption, passengers receive instant updates on delays, cancellations, and alternative routing through chat. NIVA surfaces live service status and calculates the fastest alternative route based on current running.
Delay Repay & Compensation Claims
Passengers initiate Delay Repay compensation claims through chat · NIVA collects journey details, confirms eligibility, and submits the claim to your compensation management system automatically.
Accessibility & Passenger Assistance
Passengers requiring accessibility assistance request station support, wheelchair assistance, and travel assistance bookings through chat. NIVA notifies the relevant station teams and confirms arrangements.
Engineering & Planned Works
Passengers and operations teams query planned engineering works, bus replacement services, and possession schedule information through chat · reducing Network Rail and TOC operations team call volume.
Rail Safety & Incident Queries
Operations and safety teams query RAIB investigation status, SPAD reporting procedures, and safety management system requirements through chat · from your approved safety documentation.
Questions your visitors ask
Examples from live rail transport deployments, answered in chat instead of routed to inbox.
“I have a wheelchair and need assistance at Leeds station for the 10:20 to London. How do I arrange this?”
Why NIVA
Generic bots answer. NIVA acts.
Generic prompts from scratch
250+ industry personas, ready day one
FAQ replies and deflection
Flows, forms, and real actions
Credits, tokens, and add-ons
Flat pricing, full white-label
Teams already using NIVA
Live in 4 steps
From persona selection to live on your TOC website or passenger app in under a day. NIVA handles disruption communications at scale · your staff manage the railway.
No-Code Admin
Pick Your Domain
Choose the Rail Transport vertical from NIVA's library with industry terminology built in.
Persona Library
Subscribe to Personas
Pick from 10+ pre-built rail transport personas. Toggle only the roles you need.
Knowledge + Flows
Add Knowledge & Workflows
Upload policies, manuals, and FAQs as PDFs or URLs into a private knowledge base.
One Script Tag
Embed Anywhere
Drop one script tag on your site. The bot goes live fully branded, no redeploy.
Pre-trained Rail Transport personas, ready on day one
Subscribe to expert roles with domain tone and knowledge already built in. Toggle live without prompt engineering.
Journey Planning Bot
Timetables, platforms, connections
Disruption Update Bot
Delays, cancellations, alternatives
Delay Repay Bot
Claims, eligibility, submission, status
Accessibility Bot
Assistance booking, wheelchair, support
Engineering Works Bot
Planned works, bus replacement, possessions
Rail Safety Bot
RAIB, SPAD, SMS, incident procedures
+ 4 more rail transport personas available on your demo
Built for Rail Transport, not generic chatbots
Platform capabilities tuned for rail transport teams. Compliance standards are listed separately below.
Rail Network Knowledge Base
Upload your timetable information, Delay Repay policy, accessibility procedures, and engineering works notices. NIVA answers passenger queries accurately · the right information at the most stressful moments.
Journey & Passenger Memory
NIVA remembers returning passengers' regular journeys, railcard details, and open compensation claims · giving personalised, relevant assistance without repeating journey details every time.
Disruption & Compensation Flow Automation
Build real-time disruption notification sequences and Delay Repay claim collection workflows in NIVA's no-code Flow Engine. Trigger compensation management system updates automatically.
Darwin/RTTI, CMS & Compensation System Integration
NIVA integrates with Darwin real-time train information, TOC customer management systems, and Delay Repay platforms. Live service data, passenger records, and compensation claims sync automatically.
Delay Repay Claim Flow
Trigger
Passenger reports delayed service
Verify
Journey details and delay confirmed
Submit
Claim opened, eligibility confirmed
System
Claim logged, confirmation sent
Three engines. One rail transport bot.
Workflows, smart forms, and multi-persona routing from a single admin dashboard.
Workflow Automation
Flow Engine
Build multi-step automated workflows inside the chat: conditional branching, dynamic forms, persona handoffs, and webhook triggers.
Learn more Smart FormsSmart Form Engine
Define unlimited forms per bot. The AI reads conversation context and surfaces the right form automatically, inline in the widget.
Learn more Multi-Persona AIAgentic Personas
Run multiple AI agents in one widget. The orchestrator routes each message to the right persona automatically.
Learn moreOne script. Live on your site.
Drop a single line before </body> and your rail transport bot goes live, fully branded as RailBot.
Auto-branded
Your colours, avatar, and bot name in every channel.
Instantly updated
Change personas or flows in admin. No redeploy.
CORS-ready
Website, WhatsApp, and custom domains out of the box.
index.html
<!-- Before </body> -->
<script src="…/widget.js"></script>
✓ Domain: Rail Transport
✓ Bot: RailBot
✓ Personas: subscribed
✓ Status: Live
ComplianceORR (Office of Rail and Road) StandardsPassenger Rights (UK Domestic)EU Rail Passenger Rights RegulationGDPR / UK GDPREquality Act 2010 (Accessibility)RAIB Reporting Requirements
Ready to Keep Passengers Informed During Disruption and Process Compensation Claims Automatically?
Book a 30-minute demo and see NIVA's rail transport personas handling journey planning, disruption updates, and Delay Repay claims live.
Common questions
Quick answers before you book a demo.
Yes. NIVA integrates with Darwin (National Rail real-time train information) and TOC-specific RTTI feeds to provide live train running information · current delay, platform, and expected arrival time · accurate to the minute.
Still unsure? Send us your requirements and we will map the right personas for rail transport.
Related use cases
See how NIVA handles specific workflows in your space.
Related industries
Explore NIVA for adjacent verticals.