Missed Enquiries
Busy when they write
Someone asks about rail transport pricing or availability while you're with a customer · and never hears back the same day.
AI chatbot for
Rail Transport
Passengers, Operations & Safety
When rail transport customers ask about journey planning & timetable queries, service disruption & alternatives, and delay repay & compensation claims after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Rail Personas
24/7
Passenger Access
0
Code Required
Built for
Train Operating CompaniesNetwork RailPassenger ServicesEngineering TeamsRail Safety
Current Challenges
If this sounds familiar, keep reading
Most rail transportoperators aren't looking for complex tech. They want to plug real revenue leaks: fewer missed opportunities, less phone fatigue, and more automatic bookings.
Support Overhead
Same questions, every week
Your staff answer the same FAQs on phone and chat. Real work · quotes, visits, sales · waits in the queue.
Off-hours Dropoff
Warm leads go quiet
Night and weekend visitors leave without a path to book. By morning, many have chosen someone faster.
Core Capabilities
Where this helps day to day
Common rail transport situations your team still handles by phone and inbox · answered on the website instead.
Journey Planning & Timetable Queries
Passengers plan journeys, query timetables, find platform numbers, and check connection times through chat. NIVA integrates with Darwin or RTTI for live train running information · accurate to the minute.
Service Disruption & Alternatives
During disruption, passengers receive instant updates on delays, cancellations, and alternative routing through chat. NIVA surfaces live service status and calculates the fastest alternative route based on current running.
Delay Repay & Compensation Claims
Passengers initiate Delay Repay compensation claims through chat · NIVA collects journey details, confirms eligibility, and submits the claim to your compensation management system automatically.
Accessibility & Passenger Assistance
Passengers requiring accessibility assistance request station support, wheelchair assistance, and travel assistance bookings through chat. NIVA notifies the relevant station teams and confirms arrangements.
Engineering & Planned Works
Passengers and operations teams query planned engineering works, bus replacement services, and possession schedule information through chat · reducing Network Rail and TOC operations team call volume.
Rail Safety & Incident Queries
Operations and safety teams query RAIB investigation status, SPAD reporting procedures, and safety management system requirements through chat · from your approved safety documentation.
What customers actually ask
Real questions from rail transportwebsites · answered in chat so your team isn't repeating them.
“I have a wheelchair and need assistance at Leeds station for the 10:20 to London. How do I arrange this?”
U
AI
I can book that assistance for you right now. Leeds has step-free access throughout, and our team will meet you at the main entrance 20 minutes before departure. Just tell me your travel date and I'll send the booking reference within 2 minutes.
Auto-resolved by Niva
“Can I take my bike on the 07:45 service tomorrow, or do I need a reservation?”
U
AI
That service has 4 bike spaces and reservations are required at peak times. Two spaces are still free for tomorrow. Want me to reserve one against your ticket? It takes a minute and there's no extra charge.
Auto-resolved by Niva
Why teams switch
Not another chatbot toy. A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Up and running in a day
You do not need a developer on retainer. We help you set up rail transport answers, then it lives on your website.
01
15 minutes
Tell us your business
Share how rail transport customers find you today · website, WhatsApp, ads. We map the questions that lose you money when unanswered.
02
Your team
Pick who answers what
Turn on helpers for sales, support, or bookings. They already speak rail transport · you choose which ones stay on.
03
Your docs
Add the knowledge you already have
Upload price lists, FAQs, policies, or page links. The assistant only answers from what you approve.
04
Go live
Put it on your website
It appears as your brand on the site you already run. No rebuild. Most teams are live within a day.
Ready-made rail transport helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Journey Planning Bot
Timetables, platforms, connections
Knowledge SyncLead Flow
Disruption Update Bot
Delays, cancellations, alternatives
Knowledge SyncLead Flow
Delay Repay Bot
Claims, eligibility, submission, status
Knowledge SyncLead Flow
Accessibility Bot
Assistance booking, wheelchair, support
Knowledge SyncLead Flow
Engineering Works Bot
Planned works, bus replacement, possessions
Knowledge SyncLead Flow
Rail Safety Bot
RAIB, SPAD, SMS, incident procedures
Knowledge SyncLead Flow
+ 4 more rail transport roles available on your walkthrough
Built around how rail transport teams actually work
Practical pieces that save time · not a pile of AI features to configure.
Rail Network Knowledge Base
Upload your timetable information, Delay Repay policy, accessibility procedures, and engineering works notices. NIVA answers passenger queries accurately · the right information at the most stressful moments.
Journey & Passenger Memory
NIVA remembers returning passengers' regular journeys, railcard details, and open compensation claims · giving personalised, relevant assistance without repeating journey details every time.
Disruption & Compensation Flow Automation
Build real-time disruption notification sequences and Delay Repay claim collection workflows in NIVA's guided chat steps. Trigger compensation management system updates automatically.
Darwin/RTTI, CMS & Compensation System Integration
NIVA integrates with Darwin real-time train information, TOC customer management systems, and Delay Repay platforms. Live service data, passenger records, and compensation claims sync automatically.
Delay Repay Claim Flow
Trigger
Passenger reports delayed service
Verify
Journey details and delay confirmed
Submit
Claim opened, eligibility confirmed
System
Claim logged, confirmation sent
What visitors can actually get done
Beyond FAQs · for rail transport businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksOn your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
What founders usually ask
- Do I need a developer?
- Helpful if you have one · not required. Many rail transport teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
ORR (Office of Rail and Road) StandardsPassenger Rights (UK Domestic)EU Rail Passenger Rights RegulationGDPR / UK GDPREquality Act 2010 (Accessibility)RAIB Reporting Requirements
See if this fits your rail transport business
Tell us how enquiries come in today. In 30 minutes we will show what NIVA would catch overnight · or say honestly if you are better with something simpler.
Common questions
Straight answers before you book time.
Yes. NIVA integrates with Darwin (National Rail real-time train information) and TOC-specific RTTI feeds to provide live train running information · current delay, platform, and expected arrival time · accurate to the minute.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for rail transport.
Solutions Focus
Related use cases
See how NIVA handles day-to-day work in your space.
Vertical Markets
Related industries
Explore conversational agent options for adjacent vertical systems.
Niva Ecosystem