NIVA's property management AI chatbot handles maintenance requests, rent queries, lease management, inspection scheduling, and tenant services · 24/7, without tying up your property managers.
NIVA manages the high-volume, routine communications that consume property manager time · so your team focuses on complex issues and portfolio growth.
Tenants log maintenance issues through chat · describing the problem, uploading photos, and confirming urgency. NIVA triages, assigns to the right contractor, and keeps the tenant updated throughout.
Tenants check rent due dates, payment history, and outstanding balances. NIVA answers instantly from your property management system and flags arrears to property managers automatically.
Tenants ask about notice periods, break clauses, pet policies, subletting rules, and renewal terms. NIVA answers from the specific tenancy agreement · not generic policy.
NIVA books periodic property inspections, coordinates tenant availability, sends reminders, and records outcomes · reducing the administrative overhead of routine inspection management.
Landlords receive automated maintenance update summaries, rental income reports, and inspection outcomes through chat · keeping them informed without constant property manager calls.
NIVA guides tenants through the move-in checklist, inventory confirmation, key collection, and deposit deduction processes · reducing disputes and administrative delays at both ends of a tenancy.
Every persona ships pre-trained with property management domain knowledge, industry terminology, and sector-specific tone. Subscribe to the ones you need · no prompt engineering required.
From persona selection to live on your tenant portal in under a day. NIVA handles tenant communications · your team handles tenancies.
Choose the Property Management vertical from NIVA's domain library. The system auto-loads industry terminology, domain context, and sector-specific conversation starters.
Pick from 10+ pre-built property management personas. Toggle on the roles your operation needs. Customise tone and trigger keywords in minutes.
Add your policies, manuals, FAQs, and product docs as PDFs or URLs. NIVA indexes them into a private vector database · your bot answers from your own content.
Drop a single line of HTML on your website or portal. The bot goes live fully branded. Update knowledge or swap personas instantly · no redeployment needed.
Upload your tenancy agreements, property policies, and compliance documentation. NIVA answers tenant queries from the specific terms of their agreement · not generic advice.
NIVA knows each tenant's property, lease terms, and maintenance history. Every interaction is contextual to their specific tenancy · not a one-size-fits-all response.
Build issue-to-resolution flows in NIVA's no-code Flow Engine. Issue logged → urgency triaged → contractor assigned → tenant updated → job confirmed complete.
NIVA integrates with Arthur, Fixflo, Jupix, and custom PMS platforms. Maintenance jobs, rent records, and inspection outcomes sync automatically · no manual re-entry.
Deploy inside your tenant portal and on WhatsApp. Tenants contact you on their preferred channel · NIVA provides consistent service and reduces direct property manager contact.
NIVA tracks gas safety certificates, EICRs, and fire alarm test dates · alerting property managers before expiry and providing tenants with compliance documentation on request.
Book a 30-minute demo and see NIVA's property management personas handling maintenance requests, rent queries, and lease questions live.