Maintenance Requests & Tracking
Tenants log maintenance issues through chat · describing the problem, uploading photos, and confirming urgency. NIVA triages, assigns to the right contractor, and keeps the tenant updated throughout.
AI chatbot for Property Management
Tenants, Landlords & Maintenance
NIVA's property management AI chatbot handles maintenance requests, rent queries, lease management, inspection scheduling, and tenant services · 24/7, without tying up your property managers.
- No usage-based billing
- Live across 25 industries
- White-label ready
PropBot
Property Management support · online
Hi! I'm PropBot. I can help with maintenance requests, rent queries, lease questions, and more. What do you need?
The boiler in flat 14 has stopped working. It's very cold.
I'm logging an urgent maintenance request for flat 14 · boiler failure. Our emergency contractor will contact you within 2 hours. In the meantime, I've noted this as a priority issue. Can you confirm your contact number?
Ask PropBot anything…
Powered by NIVA
- 10+
- Property Personas
- 24/7
- Tenant Access
- 0
- Code Required
Built forProperty ManagersLetting AgentsBlock ManagersLandlordsBuild-to-Rent Operators
Every Tenant & Landlord Interaction · Handled Without Delay
NIVA manages the high-volume, routine communications that consume property manager time · so your team focuses on complex issues and portfolio growth.
Rent Queries & Payment Support
Tenants check rent due dates, payment history, and outstanding balances. NIVA answers instantly from your property management system and flags arrears to property managers automatically.
Lease & Tenancy Queries
Tenants ask about notice periods, break clauses, pet policies, subletting rules, and renewal terms. NIVA answers from the specific tenancy agreement · not generic policy.
Inspection Scheduling
NIVA books periodic property inspections, coordinates tenant availability, sends reminders, and records outcomes · reducing the administrative overhead of routine inspection management.
Landlord Reporting & Updates
Landlords receive automated maintenance update summaries, rental income reports, and inspection outcomes through chat · keeping them informed without constant property manager calls.
Move-In & Move-Out Processes
NIVA guides tenants through the move-in checklist, inventory confirmation, key collection, and deposit deduction processes · reducing disputes and administrative delays at both ends of a tenancy.
Questions your visitors ask
Examples from live property management deployments, answered in chat instead of routed to inbox.
“My tenancy ends in 2 months. Do I need to give notice and how much deposit will I get back?”
Your tenancy ends on 31 July · no notice needed as it's a fixed-term end. Deposit return depends on the checkout inspection: typically within 10 days of checkout if no deductions. I can book your checkout inspection now if you'd like to confirm your move-out date.
Why NIVA
Generic bots answer. NIVA acts.
Generic prompts from scratch
250+ industry personas, ready day one
FAQ replies and deflection
Flows, forms, and real actions
Credits, tokens, and add-ons
Flat pricing, full white-label
Teams already using NIVA
Live in 4 steps
From persona selection to live on your tenant portal in under a day. NIVA handles tenant communications · your team handles tenancies.
No-Code Admin
Pick Your Domain
Choose the Property Management vertical from NIVA's library with industry terminology built in.
Persona Library
Subscribe to Personas
Pick from 10+ pre-built property management personas. Toggle only the roles you need.
Knowledge + Flows
Add Knowledge & Workflows
Upload policies, manuals, and FAQs as PDFs or URLs into a private knowledge base.
One Script Tag
Embed Anywhere
Drop one script tag on your site. The bot goes live fully branded, no redeploy.
Pre-trained Property Management personas, ready on day one
Subscribe to expert roles with domain tone and knowledge already built in. Toggle live without prompt engineering.
Maintenance Request Bot
Issue logging, triage, contractor dispatch
Rent & Finance Bot
Rent queries, payments, arrears
Lease Query Agent
Tenancy terms, notices, renewals
Inspections Coordinator
Periodic inspections, scheduling
Landlord Update Bot
Reports, summaries, income updates
Move-In/Out Agent
Checklists, inventory, deposits
+ 4 more property management personas available on your demo
Built for Property Management, not generic chatbots
Platform capabilities tuned for property management teams. Compliance standards are listed separately below.
Tenancy & Property Knowledge Base
Upload your tenancy agreements, property policies, and compliance documentation. NIVA answers tenant queries from the specific terms of their agreement · not generic advice.
Tenant & Property Context Memory
NIVA knows each tenant's property, lease terms, and maintenance history. Every interaction is contextual to their specific tenancy · not a one-size-fits-all response.
Maintenance Workflow Automation
Build issue-to-resolution flows in NIVA's no-code Flow Engine. Issue logged → urgency triaged → contractor assigned → tenant updated → job confirmed complete.
PMS & Accounting Integration
NIVA integrates with Arthur, Fixflo, Jupix, and custom PMS platforms. Maintenance jobs, rent records, and inspection outcomes sync automatically · no manual re-entry.
Maintenance Request Flow
Trigger
Tenant reports boiler fault
Triage
Urgency assessed, photos collected
Assign
Emergency contractor dispatched
PMS
Job logged, landlord notified
Three engines. One property management bot.
Workflows, smart forms, and multi-persona routing from a single admin dashboard.
Workflow Automation
Flow Engine
Build multi-step automated workflows inside the chat: conditional branching, dynamic forms, persona handoffs, and webhook triggers.
Learn more Smart FormsSmart Form Engine
Define unlimited forms per bot. The AI reads conversation context and surfaces the right form automatically, inline in the widget.
Learn more Multi-Persona AIAgentic Personas
Run multiple AI agents in one widget. The orchestrator routes each message to the right persona automatically.
Learn moreOne script. Live on your site.
Drop a single line before </body> and your property management bot goes live, fully branded as PropBot.
Auto-branded
Your colours, avatar, and bot name in every channel.
Instantly updated
Change personas or flows in admin. No redeploy.
CORS-ready
Website, WhatsApp, and custom domains out of the box.
index.html
<!-- Before </body> -->
<script src="…/widget.js"></script>
✓ Domain: Property Management
✓ Bot: PropBot
✓ Personas: subscribed
✓ Status: Live
ComplianceGDPR / UK GDPRLandlord & Tenant Act 1985Homes (Fitness for Habitation) Act 2018Gas Safety RegulationsEICR RequirementsTDS Deposit Rules
Ready to Handle Tenant Queries Without Tying Up Your Property Managers?
Book a 30-minute demo and see NIVA's property management personas handling maintenance requests, rent queries, and lease questions live.
Common questions
Quick answers before you book a demo.
Yes. NIVA integrates with Arthur Online, Fixflo, Jupix, Reapit, and custom PMS platforms via REST API. Maintenance jobs, rent records, tenancy data, and inspection outcomes sync automatically.
Still unsure? Send us your requirements and we will map the right personas for property management.
Related use cases
See how NIVA handles specific workflows in your space.
Related industries
Explore NIVA for adjacent verticals.