Missed Enquiries
Busy when they write
Someone asks about private banking pricing or availability while you're with a customer · and never hears back the same day.
AI chatbot for
Private Banking
HNW Clients, Advisors & Compliance
When private banking customers ask about account & lending position queries, custody & portfolio statements, and relationship manager scheduling after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Private Banking Personas
24/7
Client Access
0
Code Required
Built for
Private BanksWealth Management ArmsFamily Office ServicesHNW Advisory TeamsTrust & Estate Teams
Current Challenges
If this sounds familiar, keep reading
Most private bankingoperators aren't looking for complex tech. They want to plug real revenue leaks: fewer missed opportunities, less phone fatigue, and more automatic bookings.
Support Overhead
Same questions, every week
Your staff answer the same FAQs on phone and chat. Real work · quotes, visits, sales · waits in the queue.
Off-hours Dropoff
Warm leads go quiet
Night and weekend visitors leave without a path to book. By morning, many have chosen someone faster.
Core Capabilities
Where this helps day to day
Common private banking situations your team still handles by phone and inbox · answered on the website instead.
Account & Lending Position Queries
Clients query Lombard loan balances, facility utilisation, interest charges, and available credit. NIVA surfaces account-specific data from your core banking system with appropriate authentication.
Custody & Portfolio Statements
Clients request custody account valuations, transaction histories, consolidated statements, and performance reports through chat · delivered to their secure inbox instantly.
Relationship Manager Scheduling
Clients schedule calls and meetings with named relationship managers through chat · NIVA checks RM availability, confirms the agenda, and sends calendar invites to both parties.
Trust & Estate Queries
Trust beneficiaries and settlors query distributions, trustee reports, and estate administration progress. NIVA answers from approved documentation and escalates complex trust matters to your trust officers.
AML & Compliance Onboarding
New HNW clients complete enhanced due diligence through chat · source of wealth, source of funds, and PEP declarations · reducing onboarding friction for high-value relationships.
Cross-Border & Expatriate Queries
International clients query FATCA/CRS reporting obligations, cross-border regulatory requirements, and multi-jurisdiction account structures through chat · reducing compliance team call volume.
What customers actually ask
Real questions from private bankingwebsites · answered in chat so your team isn't repeating them.
“I'd like to gift $250,000 to my children this tax year. What are the tax implications and how do we structure this?”
U
AI
The annual gift allowance is $3,000 per donor · so $250,000 would be a potentially exempt transfer (PET) for IHT purposes, becoming fully exempt if you survive 7 years. For CGT, gifts at market value may trigger a disposal. Given the size, I'd strongly recommend a conversation with your RM and our estate planning specialist to consider trust structures (e.g. a Bare Trust or Discretionary Trust) that may be more efficient. Shall I schedule a three-way call this week?
Auto-resolved by Niva
“What's your minimum for discretionary portfolio management, and how are fees structured?”
U
AI
Discretionary management starts at $500,000 investable assets. Fees are tiered from 0.85 percent per year, all-in, with no dealing charges. I can arrange an introductory call with a portfolio manager this week; would morning or afternoon suit you?
Auto-resolved by Niva
Why teams switch
Not another chatbot toy. A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Up and running in a day
You do not need a developer on retainer. We help you set up private banking answers, then it lives on your website.
01
15 minutes
Tell us your business
Share how private banking customers find you today · website, WhatsApp, ads. We map the questions that lose you money when unanswered.
02
Your team
Pick who answers what
Turn on helpers for sales, support, or bookings. They already speak private banking · you choose which ones stay on.
03
Your docs
Add the knowledge you already have
Upload price lists, FAQs, policies, or page links. The assistant only answers from what you approve.
04
Go live
Put it on your website
It appears as your brand on the site you already run. No rebuild. Most teams are live within a day.
Ready-made private banking helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Account & Lending Bot
Lombard loans, facility, interest, credit
Knowledge SyncLead Flow
Custody Statement Bot
Valuations, statements, performance
Knowledge SyncLead Flow
RM Scheduling Bot
Meetings, agenda, calendar sync
Knowledge SyncLead Flow
Trust & Estate Bot
Distributions, trustee reports, estate
Knowledge SyncLead Flow
AML & EDD Bot
Source of wealth, PEP, EDD
Knowledge SyncLead Flow
International Banking Bot
FATCA, CRS, cross-border, expatriate
Knowledge SyncLead Flow
+ 4 more private banking roles available on your walkthrough
Built around how private banking teams actually work
Practical pieces that save time · not a pile of AI features to configure.
Approved Product Knowledge Base
Upload your product terms, lending criteria, trust structures, and regulatory disclosures. NIVA answers client queries from your approved documentation · never providing regulated advice without RM involvement.
Multi-Factor Authentication Integration
NIVA integrates with your identity provider for biometric, OTP, and knowledge-based authentication · ensuring PHI and financial data are only surfaced after rigorous identity verification.
Onboarding & Review Flow Automation
Build EDD collection flows and annual review preparation sequences. Trigger core banking system updates and compliance file creation automatically at each onboarding milestone.
Core Banking & PMS Integration
NIVA integrates with Avaloq, Temenos T24, Olympic Banking, and custom private banking systems. Client account data, loan positions, and custody valuations are live in every conversation.
HNW Client Onboarding Flow
Trigger
New HNW client referral received
EDD
Source of wealth, PEP, beneficial owners
Compliance
Risk score assigned, approved
Core Banking
Accounts opened, RM notified
What visitors can actually get done
Beyond FAQs · for private banking businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksOn your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
What founders usually ask
- Do I need a developer?
- Helpful if you have one · not required. Many private banking teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
FCA COBS & CASS RulesMiFID II SuitabilityAML / Enhanced Due DiligenceFATCA / CRS ReportingGDPR / UK GDPRPEP & Sanctions Screening
See if this fits your private banking business
Tell us how enquiries come in today. In 30 minutes we will show what NIVA would catch overnight · or say honestly if you are better with something simpler.
Common questions
Straight answers before you book time.
Yes. NIVA's UHNW configuration provides discreet, accurate information and immediate connection to named relationship managers. It handles the administrative layer · account queries, document requests, scheduling · so RMs focus on strategy and relationship deepening.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for private banking.
Solutions Focus
Related use cases
See how NIVA handles day-to-day work in your space.
Vertical Markets
Related industries
Explore conversational agent options for adjacent vertical systems.
Niva Ecosystem