Missed Enquiries
Busy when they write
Someone asks about pet care pricing or availability while you're with a customer · and never hears back the same day.
AI chatbot for
Pet Care
Pet Owners, Bookings & Services
When pet care customers ask about boarding & daycare bookings, grooming appointments, and vaccination & health requirement queries after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Pet Care Personas
24/7
Pet Owner Access
0
Code Required
Built for
Dog BoardingGrooming SalonsDoggy DaycareDog WalkersCat Boarding
Current Challenges
If this sounds familiar, keep reading
Most pet careoperators aren't looking for complex tech. They want to plug real revenue leaks: fewer missed opportunities, less phone fatigue, and more automatic bookings.
Support Overhead
Same questions, every week
Your staff answer the same FAQs on phone and chat. Real work · quotes, visits, sales · waits in the queue.
Off-hours Dropoff
Warm leads go quiet
Night and weekend visitors leave without a path to book. By morning, many have chosen someone faster.
Core Capabilities
Where this helps day to day
Common pet care situations your team still handles by phone and inbox · answered on the website instead.
Boarding & Daycare Bookings
Pet owners book dog boarding, cat boarding, rabbit boarding, and daycare sessions through chat · selecting dates, confirming pet details, and paying deposits. NIVA integrates with your booking system for real-time availability.
Grooming Appointments
Pet owners book grooming appointments · bath, brush, and trim, full grooms, and breed-specific cuts · through chat. NIVA confirms the appointment with the right groomer for the breed and coat type.
Vaccination & Health Requirement Queries
Pet owners query vaccination requirements for boarding, flea and worm treatment policies, and health certificate requirements. NIVA answers from your health policy · reducing pre-booking queries and drop-off surprises.
Pet Insurance Information
Pet owners query pet insurance options, claim processes, and pre-existing condition coverage through chat. NIVA provides general information and connects owners with insurance partners.
Vaccination & Health Reminders
NIVA sends proactive reminders for annual vaccination boosters, flea treatment schedules, and dental check-ups · keeping pets healthy and owners returning to your services.
Post-Stay Feedback & Re-booking
NIVA sends post-stay feedback requests, photo updates during boarding, and early bird re-booking offers · converting satisfied pet owners into loyal repeat customers.
What customers actually ask
Real questions from pet carewebsites · answered in chat so your team isn't repeating them.
“My dog is reactive with other dogs. Can he still come for daycare and how do you manage this?”
U
AI
Thank you for letting us know · reactive dogs are very welcome and it's important you've told us. For dog-reactive pets, we offer small group daycare sessions with carefully matched dogs, or 1-to-1 daycare where your dog has dedicated staff time without mixing. We'd want to meet your dog first for a free 30-minute assessment to understand his triggers and thresholds. Would you like to book a daycare assessment?
Auto-resolved by Niva
“What vaccinations does my dog need before boarding with you, and how far in advance?”
U
AI
We require core vaccinations plus kennel cough, given at least 2 weeks before the stay. If your dog is due a booster, plan for that gap. Upload your vaccination card here and I'll confirm everything is in order and hold your dates.
Auto-resolved by Niva
Why teams switch
Not another chatbot toy. A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Up and running in a day
You do not need a developer on retainer. We help you set up pet care answers, then it lives on your website.
01
15 minutes
Tell us your business
Share how pet care customers find you today · website, WhatsApp, ads. We map the questions that lose you money when unanswered.
02
Your team
Pick who answers what
Turn on helpers for sales, support, or bookings. They already speak pet care · you choose which ones stay on.
03
Your docs
Add the knowledge you already have
Upload price lists, FAQs, policies, or page links. The assistant only answers from what you approve.
04
Go live
Put it on your website
It appears as your brand on the site you already run. No rebuild. Most teams are live within a day.
Ready-made pet care helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Boarding Booking Bot
Dog, cat, rabbit boarding, daycare
Knowledge SyncLead Flow
Grooming Appointment Bot
Grooming bookings, breed-specific grooms
Knowledge SyncLead Flow
Health Requirements Bot
Vaccination policy, flea, worm, health certs
Knowledge SyncLead Flow
Pet Insurance Bot
Cover options, claims, pre-existing
Knowledge SyncLead Flow
Reminder Bot
Vaccination, flea treatment, dental reminders
Knowledge SyncLead Flow
Feedback & Loyalty Bot
Post-stay, photos, re-booking offers
Knowledge SyncLead Flow
+ 4 more pet care roles available on your walkthrough
Built around how pet care teams actually work
Practical pieces that save time · not a pile of AI features to configure.
Services & Policy Knowledge Base
Upload your service descriptions, vaccination policies, pricing guides, and care standards. NIVA answers every owner query accurately · from vaccination requirements to what to pack for boarding.
Pet & Owner Profile Memory
NIVA remembers each pet's name, breed, age, dietary needs, and boarding history · making every owner feel their pet is personally known and cared for.
Reminder & Re-booking Flow Automation
Build annual vaccination reminder campaigns and post-stay re-booking flows in NIVA's guided chat steps. Keep your kennels and grooming diary full year-round automatically.
Pet Booking System Integration
NIVA integrates with PetExec, Gingr, MoeGo, and custom pet boarding management systems. Bookings, vaccination records, and payment confirmations sync automatically.
Dog Boarding Booking Flow
Trigger
Owner enquires about boarding dates
Collect
Dog details, dates, health requirements
Book
Suite assigned, deposit payment link sent
System
Booking confirmed, reminders set
What visitors can actually get done
Beyond FAQs · for pet care businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksOn your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
What founders usually ask
- Do I need a developer?
- Helpful if you have one · not required. Many pet care teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
GDPR / UK GDPRAnimal Welfare Act 2006Animal Boarding Establishments Act 1963Pet Travel RegulationsConsumer Rights Act 2015
See if this fits your pet care business
Tell us how enquiries come in today. In 30 minutes we will show what NIVA would catch overnight · or say honestly if you are better with something simpler.
Common questions
Straight answers before you book time.
Yes. Connected to your booking system, NIVA shows real-time kennel and suite availability · including which room types are free, their sizes, and the dogs already booked in during the requested period.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for pet care.
Solutions Focus
Related use cases
See how NIVA handles day-to-day work in your space.
Vertical Markets
Related industries
Explore conversational agent options for adjacent vertical systems.
Niva Ecosystem