Missed Enquiries
Busy when they write
Someone asks about oil & gas pricing or availability while you're with a customer · and never hears back the same day.
AI chatbot for
Oil & Gas
Operations, HSE & Supply Chain
When oil & gas customers ask about hse procedure & incident queries, permit-to-work support, and contractor & vendor management after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
O&G Personas
24/7
Operations Access
0
Code Required
Built for
E&P OperatorsRefineriesOilfield ServicesHSE TeamsProcurement & Supply Chain
Current Challenges
If this sounds familiar, keep reading
Most oil & gasoperators aren't looking for complex tech. They want to plug real revenue leaks: fewer missed opportunities, less phone fatigue, and more automatic bookings.
Support Overhead
Same questions, every week
Your staff answer the same FAQs on phone and chat. Real work · quotes, visits, sales · waits in the queue.
Off-hours Dropoff
Warm leads go quiet
Night and weekend visitors leave without a path to book. By morning, many have chosen someone faster.
Core Capabilities
Where this helps day to day
Common oil & gas situations your team still handles by phone and inbox · answered on the website instead.
HSE Procedure & Incident Queries
Workers query safety procedures, COSHH assessments, emergency response protocols, and incident reporting requirements through chat. NIVA answers from your Safety Management System documentation and escalates serious incidents to HSE immediately.
Permit-to-Work Support
Technicians query PTW requirements, isolation procedures, and gas test standards before starting work. NIVA guides users through PTW pre-checks from your approved procedures and routes to the PTW Coordinator on duty for approval.
Contractor & Vendor Management
Contractors query site induction requirements, competency standards, PPE specifications, and access procedures through chat. NIVA reduces HSE team time spent answering repetitive contractor onboarding questions.
Procurement & Materials Queries
Operations teams query purchase order status, approved vendor lists, spare parts availability, and procurement lead times through chat. NIVA integrates with your ERP to surface real-time inventory and PO data.
Asset Documentation Retrieval
Engineers retrieve P&IDs, equipment datasheets, maintenance records, and inspection certificates through chat. NIVA's RAG engine searches your document management system and surfaces the exact document or section needed.
Production & Operations Reporting
Operations teams query daily production data, well performance metrics, and equipment availability through chat. NIVA surfaces operational KPIs from your SCADA or production system via API integration.
What customers actually ask
Real questions from oil & gaswebsites · answered in chat so your team isn't repeating them.
“I need to work on a heat exchanger in the process area. What PPE is required and does it need a PTW?”
U
AI
Work on heat exchangers in the process area requires a Confined Space or Hot Work PTW depending on the task. PPE minimum: FR coverall, hard hat, safety glasses, steel-toe boots, nitrile gloves, and H2S detector if in production area. For exchanger opening/cleaning: add face shield and chemical-resistant gloves. Your specific exchanger (please provide tag number) may have additional site-specific requirements. Shall I pull up the equipment record to check?
Auto-resolved by Niva
“What's the permit-to-work process for hot work in a Zone 2 area?”
U
AI
Hot work in Zone 2 needs a Level 2 permit: gas test within 30 minutes of start, a dedicated fire watch, and area isolation confirmed by the area authority. I can open the permit request now and route it to the permit office with your job details.
Auto-resolved by Niva
Why teams switch
Not another chatbot toy. A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Up and running in a day
You do not need a developer on retainer. We help you set up oil & gas answers, then it lives on your website.
01
15 minutes
Tell us your business
Share how oil & gas customers find you today · website, WhatsApp, ads. We map the questions that lose you money when unanswered.
02
Your team
Pick who answers what
Turn on helpers for sales, support, or bookings. They already speak oil & gas · you choose which ones stay on.
03
Your docs
Add the knowledge you already have
Upload price lists, FAQs, policies, or page links. The assistant only answers from what you approve.
04
Go live
Put it on your website
It appears as your brand on the site you already run. No rebuild. Most teams are live within a day.
Ready-made oil & gas helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
HSE Advisor Bot
Safety procedures, incident reporting, COSHH
Knowledge SyncLead Flow
Permit-to-Work Bot
PTW guidance, isolation, gas testing
Knowledge SyncLead Flow
Contractor Management Bot
Induction, competency, PPE, site access
Knowledge SyncLead Flow
Procurement Bot
PO status, vendors, spare parts, lead times
Knowledge SyncLead Flow
Document Retrieval Bot
P&IDs, datasheets, inspection records
Knowledge SyncLead Flow
Production Reporting Bot
Production data, well performance, KPIs
Knowledge SyncLead Flow
+ 4 more oil & gas roles available on your walkthrough
Built around how oil & gas teams actually work
Practical pieces that save time · not a pile of AI features to configure.
Safety Management System Knowledge Base
Upload your SMS procedures, PTW system documents, COSHH assessments, HAZOP reports, and engineering standards. NIVA gives your people accurate, version-controlled answers from your exact documentation.
Role-Based Access Control
NIVA restricts document access and procedure responses based on user role · operators, technicians, contractors, and engineers see only the content relevant and authorised for their role level.
Incident & PTW Workflow Automation
Build PTW pre-check flows, contractor induction sequences, and incident triage workflows in NIVA's guided chat steps. Trigger CMMS work orders and HSE notifications automatically at each decision point.
ERP, CMMS & DMS Integration
NIVA integrates with SAP PM, Maximo, Aveva, and enterprise document management systems. Maintenance records, spare parts inventory, and procurement orders are surfaced in real time from your systems.
Permit-to-Work Pre-Check Flow
Trigger
Technician queries PTW requirement
Verify
Job scope, isolation needs, gas test
Guide
PTW checklist completed in chat
Route
PTW Coordinator notified for approval
What visitors can actually get done
Beyond FAQs · for oil & gas businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksOn your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
What founders usually ask
- Do I need a developer?
- Helpful if you have one · not required. Many oil & gas teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
UKCS Regulatory Framework (PFEER, DCR)PABIAC Safety StandardsISO 55001 (Asset Management)GDPR / UK GDPRCOSHH RegulationsProcess Safety Management (PSM)
See if this fits your oil & gas business
Tell us how enquiries come in today. In 30 minutes we will show what NIVA would catch overnight · or say honestly if you are better with something simpler.
Common questions
Straight answers before you book time.
Yes. NIVA integrates with Aveva Information Management, SharePoint, and custom document management systems via REST API. Engineers can retrieve P&IDs, datasheets, and inspection records through chat · NIVA surfaces the exact document and relevant section, not just a search result.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for oil & gas.
Solutions Focus
Related use cases
See how NIVA handles day-to-day work in your space.
Vertical Markets
Related industries
Explore conversational agent options for adjacent vertical systems.
Niva Ecosystem