NIVA's non-profit AI chatbot handles donor engagement, volunteer coordination, grant queries, beneficiary support, and fundraising campaigns · 24/7, without stretching your team.
NIVA handles the engagement, coordination, and support conversations that consume your team's time · so your people focus on mission delivery, not admin.
NIVA guides donors through one-off and recurring giving options, processes Gift Aid declarations, confirms donations, and sends personalised impact updates · building long-term donor relationships at scale.
NIVA captures volunteer applications, matches skills to roles, sends schedule reminders, and answers availability queries · reducing coordinator workload while keeping volunteers engaged.
Beneficiaries and partner organisations ask about eligibility criteria, application deadlines, and funding status. NIVA answers from your approved grant documentation and routes complex cases to programme managers.
NIVA provides first-line support to beneficiaries · answering service eligibility questions, collecting referral information, and routing complex cases to the right support worker or partner organisation.
NIVA runs conversational fundraising campaigns · answering campaign questions, capturing pledges, processing donations, and sending personalised thank-you messages · all automated across chat and WhatsApp.
NIVA delivers personalised impact updates to donors and supporters · showing how their contribution made a difference. Automated milestone messages increase donor retention and encourage gift upgrades.
Every persona ships pre-trained with non-profit domain knowledge, industry terminology, and sector-specific tone. Subscribe to the ones you need · no prompt engineering required.
From persona selection to live on your charity website or donation page in under a day. NIVA stretches your team's capacity without stretching your budget.
Choose the Non-Profit vertical from NIVA's domain library. The system auto-loads industry terminology, domain context, and sector-specific conversation starters.
Pick from 10+ pre-built non-profit personas. Toggle on the roles your operation needs. Customise tone and trigger keywords in minutes.
Add your policies, manuals, FAQs, and product docs as PDFs or URLs. NIVA indexes them into a private vector database · your bot answers from your own content.
Drop a single line of HTML on your website or portal. The bot goes live fully branded. Update knowledge or swap personas instantly · no redeployment needed.
Upload your grant criteria, volunteer handbooks, safeguarding policies, and service guides. NIVA answers supporter and beneficiary queries from your exact content · always accurate, always on-mission.
NIVA remembers each donor's giving history and each volunteer's role preferences. Every interaction is personalised · from a returning donor's impact update to a volunteer's next shift reminder.
Build donation journeys, Gift Aid collection flows, and volunteer onboarding sequences in NIVA's no-code Flow Engine. Trigger CRM updates and thank-you messages automatically at each milestone.
NIVA integrates with Salesforce NPSP, Donorfy, Raiser's Edge, and Stripe/GoCardless for donations. Donor records, Gift Aid status, and campaign attribution sync automatically.
Deploy on your charity website, WhatsApp for mobile supporters, and SMS for beneficiary outreach. One platform serving every audience across every channel.
NIVA's safeguarding persona signposts users to correct reporting channels and never collects sensitive personal data outside defined, consent-based flows · fully aligned with NCVO safeguarding standards.
Book a 30-minute demo and see NIVA's non-profit personas handling donor journeys, volunteer coordination, and beneficiary support live.