Donor Engagement & Recurring Giving
NIVA guides donors through one-off and recurring giving options, processes Gift Aid declarations, confirms donations, and sends personalised impact updates · building long-term donor relationships at scale.
AI chatbot for Non-Profit
Donors, Volunteers & Beneficiaries
NIVA's non-profit AI chatbot handles donor engagement, volunteer coordination, grant queries, beneficiary support, and fundraising campaigns · 24/7, without stretching your team.
- No usage-based billing
- Live across 25 industries
- White-label ready
ImpactBot
Non-Profit support · online
Hi! I'm ImpactBot. I can help with donations, volunteering, grant queries, and beneficiary support. How can I help?
I'd like to set up a monthly donation. What options do you have?
Thank you! We offer monthly giving from $5/month. You can choose a specific programme · Children's Education, Food Bank, or Emergency Relief · or give to where it's needed most. Which would you like?
Ask ImpactBot anything…
Powered by NIVA
- 10+
- Non-Profit Personas
- 24/7
- Supporter Access
- 0
- Code Required
Built forCharitiesFoundationsNGOsInternational Aid OrgsEducational Trusts
Every Supporter Interaction · Donors, Volunteers & Beneficiaries
NIVA handles the engagement, coordination, and support conversations that consume your team's time · so your people focus on mission delivery, not admin.
Volunteer Recruitment & Coordination
NIVA captures volunteer applications, matches skills to roles, sends schedule reminders, and answers availability queries · reducing coordinator workload while keeping volunteers engaged.
Grant & Funding Queries
Beneficiaries and partner organisations ask about eligibility criteria, application deadlines, and funding status. NIVA answers from your approved grant documentation and routes complex cases to programme managers.
Beneficiary Support & Referrals
NIVA provides first-line support to beneficiaries · answering service eligibility questions, collecting referral information, and routing complex cases to the right support worker or partner organisation.
Fundraising Campaign Automation
NIVA runs conversational fundraising campaigns · answering campaign questions, capturing pledges, processing donations, and sending personalised thank-you messages · all automated across chat and WhatsApp.
Impact Reporting & Supporter Updates
NIVA delivers personalised impact updates to donors and supporters · showing how their contribution made a difference. Automated milestone messages increase donor retention and encourage gift upgrades.
Questions your visitors ask
Examples from live non-profit deployments, answered in chat instead of routed to inbox.
“If I set up a $20/month donation, how much of it actually reaches the people you help?”
At least 82p of every $1 goes directly to programme delivery · the remainder covers essential operational costs like this service! Your $20/month means approximately $198/year reaching beneficiaries directly. We publish a full annual impact report · shall I send you a copy?
Why NIVA
Generic bots answer. NIVA acts.
Generic prompts from scratch
250+ industry personas, ready day one
FAQ replies and deflection
Flows, forms, and real actions
Credits, tokens, and add-ons
Flat pricing, full white-label
Teams already using NIVA
Live in 4 steps
From persona selection to live on your charity website or donation page in under a day. NIVA stretches your team's capacity without stretching your budget.
No-Code Admin
Pick Your Domain
Choose the Non-Profit vertical from NIVA's library with industry terminology built in.
Persona Library
Subscribe to Personas
Pick from 10+ pre-built non-profit personas. Toggle only the roles you need.
Knowledge + Flows
Add Knowledge & Workflows
Upload policies, manuals, and FAQs as PDFs or URLs into a private knowledge base.
One Script Tag
Embed Anywhere
Drop one script tag on your site. The bot goes live fully branded, no redeploy.
Pre-trained Non-Profit personas, ready on day one
Subscribe to expert roles with domain tone and knowledge already built in. Toggle live without prompt engineering.
Donor Engagement Bot
Giving options, Gift Aid, impact updates
Volunteer Coordinator Bot
Signup, scheduling, role matching
Grant Information Bot
Eligibility, deadlines, funding status
Beneficiary Support Bot
Service queries, referrals, case routing
Fundraising Campaign Bot
Pledges, donations, campaign queries
Impact Reporting Bot
Donor updates, milestone messages
+ 4 more non-profit personas available on your demo
Built for Non-Profit, not generic chatbots
Platform capabilities tuned for non-profit teams. Compliance standards are listed separately below.
Programme & Policy Knowledge Base
Upload your grant criteria, volunteer handbooks, safeguarding policies, and service guides. NIVA answers supporter and beneficiary queries from your exact content · always accurate, always on-mission.
Donor & Volunteer Journey Memory
NIVA remembers each donor's giving history and each volunteer's role preferences. Every interaction is personalised · from a returning donor's impact update to a volunteer's next shift reminder.
Fundraising Flow Automation
Build donation journeys, Gift Aid collection flows, and volunteer onboarding sequences in NIVA's no-code Flow Engine. Trigger CRM updates and thank-you messages automatically at each milestone.
CRM & Payment Platform Integration
NIVA integrates with Salesforce NPSP, Donorfy, Raiser's Edge, and Stripe/GoCardless for donations. Donor records, Gift Aid status, and campaign attribution sync automatically.
Donor Giving Flow
Trigger
Supporter opens donation page
Engage
Monthly vs one-off options shown
Capture
Gift Aid declaration collected
CRM
Donor record updated, receipt sent
Three engines. One non-profit bot.
Workflows, smart forms, and multi-persona routing from a single admin dashboard.
Workflow Automation
Flow Engine
Build multi-step automated workflows inside the chat: conditional branching, dynamic forms, persona handoffs, and webhook triggers.
Learn more Smart FormsSmart Form Engine
Define unlimited forms per bot. The AI reads conversation context and surfaces the right form automatically, inline in the widget.
Learn more Multi-Persona AIAgentic Personas
Run multiple AI agents in one widget. The orchestrator routes each message to the right persona automatically.
Learn moreOne script. Live on your site.
Drop a single line before </body> and your non-profit bot goes live, fully branded as ImpactBot.
Auto-branded
Your colours, avatar, and bot name in every channel.
Instantly updated
Change personas or flows in admin. No redeploy.
CORS-ready
Website, WhatsApp, and custom domains out of the box.
index.html
<!-- Before </body> -->
<script src="…/widget.js"></script>
✓ Domain: Non-Profit
✓ Bot: ImpactBot
✓ Personas: subscribed
✓ Status: Live
ComplianceGDPR / UK GDPRCharity Commission RegulationsGift Aid HMRC RequirementsNCVO Safeguarding StandardsFundraising Regulator CodePECR (Email & SMS)
Ready to Engage More Donors and Coordinate More Volunteers · Without Burning Out Your Team?
Book a 30-minute demo and see NIVA's non-profit personas handling donor journeys, volunteer coordination, and beneficiary support live.
Common questions
Quick answers before you book a demo.
NIVA integrates with Stripe, GoCardless, and Charities Aid Foundation payment platforms. It can guide donors through giving options and hand off to a secure payment flow · or link directly to your existing donation page. Direct payment collection within chat is configurable.
Still unsure? Send us your requirements and we will map the right personas for non-profit.
Related use cases
See how NIVA handles specific workflows in your space.
Related industries
Explore NIVA for adjacent verticals.