Missed Enquiries
Busy when they write
Someone asks about mining pricing or availability while you're with a customer · and never hears back the same day.
AI chatbot for
Mining
Operations, Safety & Compliance
When mining customers ask about safety procedure & hazard queries, incident & near-miss reporting, and equipment fault & maintenance queries after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Mining Personas
24/7
Site Access
0
Code Required
Built for
Open-Cut MinesUnderground OperationsMining Equipment OEMsHSE TeamsProcurement & Logistics
Current Challenges
If this sounds familiar, keep reading
Most miningoperators aren't looking for complex tech. They want to plug real revenue leaks: fewer missed opportunities, less phone fatigue, and more automatic bookings.
Support Overhead
Same questions, every week
Your staff answer the same FAQs on phone and chat. Real work · quotes, visits, sales · waits in the queue.
Off-hours Dropoff
Warm leads go quiet
Night and weekend visitors leave without a path to book. By morning, many have chosen someone faster.
Core Capabilities
Where this helps day to day
Common mining situations your team still handles by phone and inbox · answered on the website instead.
Safety Procedure & Hazard Queries
Workers query blast exclusion zones, confined space entry requirements, emergency muster points, and lockout/tagout procedures through chat. NIVA answers from your HSMS documentation instantly · on any device, on-site.
Incident & Near-Miss Reporting
NIVA guides workers through structured incident and near-miss reports · collecting location, sequence of events, contributing factors, and immediate actions · and pushes completed reports to your HSMS with regulatory timestamps.
Equipment Fault & Maintenance Queries
Operators report equipment faults, query scheduled maintenance requirements, and request spare parts through chat. NIVA integrates with your CMMS to log work orders and check parts availability in real time.
Contractor Induction & Access
Contractors complete site-specific induction through chat · reviewing safety rules, hazard maps, emergency procedures, and competency requirements · before receiving site access confirmation. Reduces HSE team induction workload significantly.
Regulatory & Environmental Compliance
Compliance teams query mining permit conditions, environmental monitoring requirements, dust and noise limits, and rehabilitation obligations. NIVA answers from your permit and environmental management plan documentation.
Production & Shift Reporting
Shift supervisors query production targets, tonnes moved, equipment availability, and delay codes through chat. NIVA surfaces operational data from your fleet management and production systems via API.
What customers actually ask
Real questions from miningwebsites · answered in chat so your team isn't repeating them.
“A worker has reported dust levels seem high at the crusher. What are the action levels and what do I need to do right now?”
U
AI
Respirable dust at the crusher should be monitored against your site's TWA of 1.0 mg/m³ (silica) or 4.0 mg/m³ (total inhalable). Immediate actions if visually high: 1) Activate water suppression system on crusher dust suppression circuit, 2) Issue FFP3 RPE to all personnel within 10m, 3) Log reading and notify Site Environmental Officer. Formal dust monitoring survey must be triggered within 24 hours. Shall I log this as an environmental observation and notify the EO?
Auto-resolved by Niva
“What inductions does my crew need before working on site next week, and how do we book them?”
U
AI
All crew need the general site induction plus the surface operations module, about 3 hours total, valid for 12 months. Sessions run Monday and Wednesday at 7am. Send me your crew names and I'll book them in and email the pre-reading today.
Auto-resolved by Niva
Why teams switch
Not another chatbot toy. A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Up and running in a day
You do not need a developer on retainer. We help you set up mining answers, then it lives on your website.
01
15 minutes
Tell us your business
Share how mining customers find you today · website, WhatsApp, ads. We map the questions that lose you money when unanswered.
02
Your team
Pick who answers what
Turn on helpers for sales, support, or bookings. They already speak mining · you choose which ones stay on.
03
Your docs
Add the knowledge you already have
Upload price lists, FAQs, policies, or page links. The assistant only answers from what you approve.
04
Go live
Put it on your website
It appears as your brand on the site you already run. No rebuild. Most teams are live within a day.
Ready-made mining helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
HSE Advisor Bot
Safety procedures, hazards, LOTOTO, blast
Knowledge SyncLead Flow
Incident Reporting Bot
RIDDOR, near-miss, form completion
Knowledge SyncLead Flow
Equipment Support Bot
Fault reporting, maintenance, spare parts
Knowledge SyncLead Flow
Contractor Induction Bot
Site safety, hazard maps, competency
Knowledge SyncLead Flow
Compliance Advisory Bot
Permits, environmental, rehabilitation
Knowledge SyncLead Flow
Production Reporting Bot
Tonnes, availability, targets, delays
Knowledge SyncLead Flow
+ 4 more mining roles available on your walkthrough
Built around how mining teams actually work
Practical pieces that save time · not a pile of AI features to configure.
HSMS & Regulatory Knowledge Base
Upload your Health, Safety & Environment Management System documents, site standards, permit conditions, and equipment manuals. NIVA provides workers with accurate, version-controlled safety information on demand.
Worker & Contractor Profile Memory
NIVA tracks contractor induction status, competency certifications, and incident history across sessions · giving supervisors real-time visibility of workforce compliance status from a conversational interface.
Incident & Induction Flow Automation
Build contractor induction sequences, incident reporting workflows, and maintenance request flows in NIVA's guided chat steps. Trigger CMMS work orders and HSMS notifications at each step automatically.
CMMS, ERP & Fleet Integration
NIVA integrates with SAP PM, Maximo, Wenco, and Modular Mining fleet management systems. Equipment faults logged through NIVA create work orders in your CMMS and update fleet availability data in real time.
Contractor Site Induction Flow
Trigger
Contractor requests site access
Induct
Safety rules, hazards, emergency procedures
Verify
Competency confirmation captured
Access
Induction record logged, pass issued
What visitors can actually get done
Beyond FAQs · for mining businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksOn your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
What founders usually ask
- Do I need a developer?
- Helpful if you have one · not required. Many mining teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
RIDDOR (UK)Mines Regulations 2014MSHA (USA)ISO 45001 (OHS)GDPR / UK GDPREnvironmental Permitting Regulations
See if this fits your mining business
Tell us how enquiries come in today. In 30 minutes we will show what NIVA would catch overnight · or say honestly if you are better with something simpler.
Common questions
Straight answers before you book time.
NIVA only answers from your approved HSMS documentation and never generates safety-critical content from general knowledge. For life-safety decisions · blast clearance, emergency evacuations, confined space entry · NIVA provides the approved procedure and directs users to the authorised responsible person for sign-off.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for mining.
Solutions Focus
Related use cases
See how NIVA handles day-to-day work in your space.
Vertical Markets
Related industries
Explore conversational agent options for adjacent vertical systems.
Niva Ecosystem