NIVA's legal AI chatbot handles client intake, matter status queries, document checklist guidance, legal aid eligibility, and general practice area information · freeing your fee earners for billable work.
LegalBot
Law Firms support · online
Powered by NIVA
NIVA handles the client intake, document chasing, and status queries that consume fee earner and support staff time · so your lawyers focus on legal work, not administration.
New client enquiries are captured through chat · collecting name, matter type, opposing party, and contact details. NIVA pre-populates your matter management system and flags potential conflict indicators for fee earner review before any substantive discussion.
NIVA requests and chases outstanding client documents · ID verification, source of funds, signed authorities · with personalised reminders. Reduces the hours fee earners spend on non-billable document chasing.
Clients query their matter progress, next steps, and expected timelines through chat. NIVA connects to your practice management system to surface matter-specific status · reducing inbound calls chasing updates.
Practice Area Information
Prospective clients query general information about legal processes · conveyancing timelines, divorce procedures, employment tribunal deadlines, and probate requirements · from your approved, SRA-compliant content.
Legal Aid Eligibility Triage
NIVA screens potential legal aid clients for financial eligibility and matter type qualification · collecting means and merits information before connecting to a legally-aided fee earner, reducing intake calls on ineligible matters.
Limitation & Deadline Alerts
NIVA tracks matter-critical deadlines · limitation periods, court directions, completion dates · and sends proactive reminders to clients and fee earners via chat, reducing missed deadlines and professional negligence risk.
Examples from live law firms deployments, answered in chat instead of routed to inbox.
“My employer dismissed me three weeks ago and I think it was unfair. Can I take them to tribunal and is it too late?”
You have 3 months less one day from the date of dismissal to submit an ACAS Early Conciliation notification · which is the mandatory first step before a tribunal claim. With three weeks already elapsed, you have approximately 9 weeks remaining. Missing this deadline means you cannot bring a claim, so this is time-sensitive. I need to connect you with one of our employment solicitors urgently. Can I take your name and best number for a same-day callback?
Generic prompts from scratch
250+ industry personas, ready day one
FAQ replies and deflection
Flows, forms, and real actions
Credits, tokens, and add-ons
Flat pricing, full white-label
Teams already using NIVA
From persona configuration to live on your law firm website or client portal in under a day · reducing non-billable admin without replacing your fee earners.
Choose the Law Firms vertical from NIVA's library with industry terminology built in.
Pick from 10+ pre-built law firms personas. Toggle only the roles you need.
Upload policies, manuals, and FAQs as PDFs or URLs into a private knowledge base.
Drop one script tag on your site. The bot goes live fully branded, no redeploy.
Subscribe to expert roles with domain tone and knowledge already built in. Toggle live without prompt engineering.
Client Intake Bot
Enquiry capture, conflicts, matter opening
Document Collection Bot
ID, SOF, authority chasing
Matter Status Bot
Progress, next steps, PMS integration
Practice Area Info Bot
Conveyancing, family, employment info
Legal Aid Triage Bot
Means test, matter eligibility, LAA
Deadline Alert Bot
Limitation periods, directions, completions
+ 4 more law firms personas available on your demo
Platform capabilities tuned for law firms teams. Compliance standards are listed separately below.
Upload your client care letters, service guides, practice area information sheets, and legal aid eligibility criteria. NIVA answers from your approved content · never providing legal advice, always within SRA Transparency Rules.
NIVA tracks each client's matter status, outstanding documents, and previous queries · so returning clients receive informed, personalised responses without re-explaining their situation.
Build client onboarding sequences, ID verification flows, and document chasing campaigns in NIVA's no-code Flow Engine. Trigger practice management system updates and fee earner notifications at each milestone.
NIVA integrates with LEAP, Clio, SOS Connect, Osprey, and ActionStep. Client intake data, document receipts, and matter status queries connect directly to your PMS · no double-keying, no data loss.
Client Intake & Conflict Check Flow
Trigger
New enquiry received on website
Collect
Matter type, parties, contact details
Check
Conflict indicators flagged for review
PMS
Matter pre-populated, fee earner notified
Workflows, smart forms, and multi-persona routing from a single admin dashboard.
Build multi-step automated workflows inside the chat: conditional branching, dynamic forms, persona handoffs, and webhook triggers.
Learn more Smart FormsDefine unlimited forms per bot. The AI reads conversation context and surfaces the right form automatically, inline in the widget.
Learn more Multi-Persona AIRun multiple AI agents in one widget. The orchestrator routes each message to the right persona automatically.
Learn moreDrop a single line before </body> and your law firms bot goes live, fully branded as LegalBot.
Auto-branded
Your colours, avatar, and bot name in every channel.
Instantly updated
Change personas or flows in admin. No redeploy.
CORS-ready
Website, WhatsApp, and custom domains out of the box.
Book a 30-minute demo and see NIVA's legal personas handling client intake, document collection, and matter status queries live.
Quick answers before you book a demo.
Still unsure? Send us your requirements and we will map the right personas for law firms.
See how NIVA handles specific workflows in your space.
Explore NIVA for adjacent verticals.
