Missed Enquiries
Busy when they write
Someone asks about law firms pricing or availability while you're with a customer · and never hears back the same day.
AI chatbot for
Law Firms
Clients, Matters & Legal Queries
When law firms customers ask about client intake & conflict checking, document collection & chasing, and matter status queries after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Legal Personas
24/7
Client Access
0
Code Required
Built for
Full-Service Law FirmsConveyancing PracticesFamily Law SolicitorsCommercial Law FirmsCriminal Defence Firms
Current Challenges
If this sounds familiar, keep reading
Most law firmsoperators aren't looking for complex tech. They want to plug real revenue leaks: fewer missed opportunities, less phone fatigue, and more automatic bookings.
Support Overhead
Same questions, every week
Your staff answer the same FAQs on phone and chat. Real work · quotes, visits, sales · waits in the queue.
Off-hours Dropoff
Warm leads go quiet
Night and weekend visitors leave without a path to book. By morning, many have chosen someone faster.
Core Capabilities
Where this helps day to day
Common law firms situations your team still handles by phone and inbox · answered on the website instead.
Client Intake & Conflict Checking
New client enquiries are captured through chat · collecting name, matter type, opposing party, and contact details. NIVA pre-populates your matter management system and flags potential conflict indicators for fee earner review before any substantive discussion.
Document Collection & Chasing
NIVA requests and chases outstanding client documents · ID verification, source of funds, signed authorities · with personalised reminders. Reduces the hours fee earners spend on non-billable document chasing.
Matter Status Queries
Clients query their matter progress, next steps, and expected timelines through chat. NIVA connects to your practice management system to surface matter-specific status · reducing inbound calls chasing updates.
Practice Area Information
Prospective clients query general information about legal processes · conveyancing timelines, divorce procedures, employment tribunal deadlines, and probate requirements · from your approved, SRA-compliant content.
Legal Aid Eligibility Triage
NIVA screens potential legal aid clients for financial eligibility and matter type qualification · collecting means and merits information before connecting to a legally-aided fee earner, reducing intake calls on ineligible matters.
Limitation & Deadline Alerts
NIVA tracks matter-critical deadlines · limitation periods, court directions, completion dates · and sends proactive reminders to clients and fee earners via chat, reducing missed deadlines and professional negligence risk.
What customers actually ask
Real questions from law firmswebsites · answered in chat so your team isn't repeating them.
“My employer dismissed me three weeks ago and I think it was unfair. Can I take them to tribunal and is it too late?”
U
AI
You have 3 months less one day from the date of dismissal to submit an ACAS Early Conciliation notification · which is the mandatory first step before a tribunal claim. With three weeks already elapsed, you have approximately 9 weeks remaining. Missing this deadline means you cannot bring a claim, so this is time-sensitive. I need to connect you with one of our employment solicitors urgently. Can I take your name and best number for a same-day callback?
Auto-resolved by Niva
“How much do you charge for a straightforward will, and how long does the process take?”
U
AI
A single will is $250 and mirror wills for couples are $395, fixed fee. It's usually two short meetings and around 2 weeks end to end. I can book your first appointment now and send a checklist of what to bring. Which day works?
Auto-resolved by Niva
Why teams switch
Not another chatbot toy. A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Up and running in a day
You do not need a developer on retainer. We help you set up law firms answers, then it lives on your website.
01
15 minutes
Tell us your business
Share how law firms customers find you today · website, WhatsApp, ads. We map the questions that lose you money when unanswered.
02
Your team
Pick who answers what
Turn on helpers for sales, support, or bookings. They already speak law firms · you choose which ones stay on.
03
Your docs
Add the knowledge you already have
Upload price lists, FAQs, policies, or page links. The assistant only answers from what you approve.
04
Go live
Put it on your website
It appears as your brand on the site you already run. No rebuild. Most teams are live within a day.
Ready-made law firms helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Client Intake Bot
Enquiry capture, conflicts, matter opening
Knowledge SyncLead Flow
Document Collection Bot
ID, SOF, authority chasing
Knowledge SyncLead Flow
Matter Status Bot
Progress, next steps, PMS integration
Knowledge SyncLead Flow
Practice Area Info Bot
Conveyancing, family, employment info
Knowledge SyncLead Flow
Legal Aid Triage Bot
Means test, matter eligibility, LAA
Knowledge SyncLead Flow
Deadline Alert Bot
Limitation periods, directions, completions
Knowledge SyncLead Flow
+ 4 more law firms roles available on your walkthrough
Built around how law firms teams actually work
Practical pieces that save time · not a pile of AI features to configure.
SRA-Compliant Legal Knowledge Base
Upload your client care letters, service guides, practice area information sheets, and legal aid eligibility criteria. NIVA answers from your approved content · never providing legal advice, always within SRA Transparency Rules.
Matter & Client Memory
NIVA tracks each client's matter status, outstanding documents, and previous queries · so returning clients receive informed, personalised responses without re-explaining their situation.
Client Onboarding & Document Flow Automation
Build client onboarding sequences, ID verification flows, and document chasing campaigns in NIVA's guided chat steps. Trigger practice management system updates and fee earner notifications at each milestone.
Practice Management System Integration
NIVA integrates with LEAP, Clio, SOS Connect, Osprey, and ActionStep. Client intake data, document receipts, and matter status queries connect directly to your PMS · no double-keying, no data loss.
Client Intake & Conflict Check Flow
Trigger
New enquiry received on website
Collect
Matter type, parties, contact details
Check
Conflict indicators flagged for review
PMS
Matter pre-populated, fee earner notified
What visitors can actually get done
Beyond FAQs · for law firms businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksOn your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
What founders usually ask
- Do I need a developer?
- Helpful if you have one · not required. Many law firms teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
SRA Standards & RegulationsAML (MLR 2017)Legal Aid Agency RequirementsGDPR / UK GDPRSRA Transparency RulesConsumer Rights Act 2015
See if this fits your law firms business
Tell us how enquiries come in today. In 30 minutes we will show what NIVA would catch overnight · or say honestly if you are better with something simpler.
Common questions
Straight answers before you book time.
No. NIVA is strictly configured to provide legal information · general process explanations, document requirements, and deadline awareness · not legal advice. All content is bounded to your SRA-approved materials. For legal advice, NIVA always connects clients to a qualified solicitor. This distinction is maintained rigorously in all client-facing helpers.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for law firms.
Solutions Focus
Related use cases
See how NIVA handles day-to-day work in your space.
Vertical Markets
Related industries
Explore conversational agent options for adjacent vertical systems.
Niva Ecosystem