Missed Enquiries
Busy when they write
Someone asks about home services pricing or availability while you're with a customer · and never hears back the same day.
AI chatbot for
Home Services
Bookings, Quotes & Customer Service
When home services customers ask about quote requests & estimates, service booking & scheduling, and job status updates after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Home Services Personas
24/7
Customer Access
0
Code Required
Built for
PlumbersElectriciansHeating EngineersDecoratorsGeneral Builders
Current Challenges
If this sounds familiar, keep reading
Most home servicesoperators aren't looking for complex tech. They want to plug real revenue leaks: fewer missed opportunities, less phone fatigue, and more automatic bookings.
Support Overhead
Same questions, every week
Your staff answer the same FAQs on phone and chat. Real work · quotes, visits, sales · waits in the queue.
Off-hours Dropoff
Warm leads go quiet
Night and weekend visitors leave without a path to book. By morning, many have chosen someone faster.
Core Capabilities
Where this helps day to day
Common home services situations your team still handles by phone and inbox · answered on the website instead.
Quote Requests & Estimates
Customers describe their job and NIVA provides indicative estimates, collects property details, and books a survey visit or confirmed appointment · converting website visitors into booked jobs 24/7.
Service Booking & Scheduling
Customers book plumbing, electrical, heating, and maintenance services through chat · selecting slots that fit their availability. NIVA syncs with your job management system and sends automated appointment confirmations.
Job Status Updates
Customers check when their tradesperson is arriving, track job completion, and receive post-job summaries through chat · reducing the inbound calls asking 'where is the engineer?'
Annual Service Reminders
NIVA sends proactive reminders for boiler services, electrical inspections (EICR), gas safety checks, and gutter clears · converting one-off customers into recurring revenue without sales effort.
Compliance & Certification Queries
Customers query Gas Safe registration, NICEIC certification, and insurance details before booking. NIVA answers from your business documentation · building customer confidence and reducing pre-booking hesitation.
Post-Job Feedback & Reviews
NIVA sends post-job satisfaction surveys, collects NPS scores, and directs happy customers to Google or Checkatrade for reviews · building your online reputation automatically.
What customers actually ask
Real questions from home serviceswebsites · answered in chat so your team isn't repeating them.
“Is your engineer Gas Safe registered and do you carry public liability insurance? I want to make sure before booking.”
U
AI
Yes · all our heating engineers are Gas Safe registered (registration number available on request). We carry $2 million public liability insurance, and all electrical work is carried out by NICEIC-certified electricians. We're also members of the APHC (Association of Plumbing & Heating Contractors). Happy to share any certificates before your booking is confirmed.
Auto-resolved by Niva
“Can you fit a new bathroom? Roughly what does it cost and when could you start?”
U
AI
Yes, full bathroom fits typically run $4,500 to $8,000 depending on tiling and fixtures, and take 5 to 8 working days. Our next installation slot is in 3 weeks. Want me to book a free home survey so you get an exact quote?
Auto-resolved by Niva
Why teams switch
Not another chatbot toy. A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Up and running in a day
You do not need a developer on retainer. We help you set up home services answers, then it lives on your website.
01
15 minutes
Tell us your business
Share how home services customers find you today · website, WhatsApp, ads. We map the questions that lose you money when unanswered.
02
Your team
Pick who answers what
Turn on helpers for sales, support, or bookings. They already speak home services · you choose which ones stay on.
03
Your docs
Add the knowledge you already have
Upload price lists, FAQs, policies, or page links. The assistant only answers from what you approve.
04
Go live
Put it on your website
It appears as your brand on the site you already run. No rebuild. Most teams are live within a day.
Ready-made home services helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Quote Request Bot
Estimates, job description, survey booking
Knowledge SyncLead Flow
Booking & Scheduling Bot
Appointments, slots, confirmations
Knowledge SyncLead Flow
Job Status Bot
Engineer ETA, completion, summaries
Knowledge SyncLead Flow
Annual Reminder Bot
Boiler, EICR, gas safety reminders
Knowledge SyncLead Flow
Credentials & Compliance Bot
Gas Safe, NICEIC, insurance queries
Knowledge SyncLead Flow
Review & Feedback Bot
NPS, Google, Checkatrade prompts
Knowledge SyncLead Flow
+ 4 more home services roles available on your walkthrough
Built around how home services teams actually work
Practical pieces that save time · not a pile of AI features to configure.
Services & Pricing Knowledge Base
Upload your service descriptions, price guides, certifications, and FAQ library. NIVA answers every customer query accurately · what's included, how long it takes, and what it costs.
Customer & Property Memory
NIVA remembers returning customers · their property type, past jobs, and service preferences. Every interaction is personalised · feeling like a trusted local tradesperson.
Annual Reminder Flow Automation
Build annual service reminder sequences and post-job review request flows in NIVA's guided chat steps. Keep your diary full year-round with automated customer touchpoints.
Job Management System Integration
NIVA integrates with Jobber, Tradify, ServiceM8, and custom job management platforms. Bookings, job status, and customer records sync automatically · no double entry.
Boiler Service Reminder Flow
Trigger
11 months since last boiler service
Remind
WhatsApp message sent to customer
Book
Appointment confirmed in job system
Diary
Engineer scheduled, reminder sent
What visitors can actually get done
Beyond FAQs · for home services businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksOn your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
What founders usually ask
- Do I need a developer?
- Helpful if you have one · not required. Many home services teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
GDPR / UK GDPRGas Safe RegulationsNICEIC / Part P ElectricalConsumer Rights Act 2015Public Liability InsuranceICO Data Standards
See if this fits your home services business
Tell us how enquiries come in today. In 30 minutes we will show what NIVA would catch overnight · or say honestly if you are better with something simpler.
Common questions
Straight answers before you book time.
Yes. NIVA integrates with Jobber, ServiceM8, Tradify, and Commusoft via REST API. Jobs booked through NIVA are created in your system with customer details, address, and job description pre-populated.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for home services.
Solutions Focus
Related use cases
See how NIVA handles day-to-day work in your space.
Vertical Markets
Related industries
Explore conversational agent options for adjacent vertical systems.
Niva Ecosystem