NIVA's food and beverage AI chatbot handles trade customer order queries, consumer product information, allergen and dietary requests, specification retrieval, distributor support, and quality & compliance queries · for manufacturers, distributors, and food service businesses.
FoodBot
Food & Beverage support · online
Powered by NIVA
NIVA handles the allergen queries, product specifications, and trade order questions that consume customer service and technical teams · keeping your food business responsive and compliant.
Trade customers and consumers query allergen declarations, 'free-from' status, Halal/Kosher certification, and dietary suitability. NIVA answers from your approved product specifications · reducing food safety risk from inaccurate verbal information.
Trade buyers, food service customers, and technical teams retrieve product specs, nutritional information, ingredient declarations, and packaging data through chat. NIVA surfaces the current specification version from your PIM instantly.
Wholesale and food service customers check order status, delivery ETAs, minimum order quantities, and pricing through chat. NIVA integrates with your order management system for live order data.
Quality & Compliance Queries
Retail buyers and food service operators query BRC certification status, audit results, HACCP documentation, and supplier approval status through chat · supporting procurement compliance requirements.
Distributor Support
Distributors query stock availability, promotional pricing, launch dates, and point-of-sale materials through chat. NIVA integrates with your distribution management system for live product and pricing data.
Consumer Product Queries
End consumers query product ingredients, storage instructions, cooking guidance, and where to buy through chat. NIVA provides accurate, brand-consistent answers from your approved consumer content.
Examples from live food & beverage deployments, answered in chat instead of routed to inbox.
“We need a vegan cream alternative for a school meal contract. Does your oat cream product carry any dairy cross-contamination risk?”
Our Oat Cream (code OC-440) is manufactured on a dedicated vegan production line with no shared equipment with dairy products. It holds a vegan certification from The Vegan Society (current cert valid until December 2025). It is also nut-free. The full allergen declaration shows: no dairy, no nuts, no egg, no soya, no gluten in product (manufactured in a gluten-free facility). Spec sheet and Vegan Society certificate attached · are these suitable for your school meal contract compliance file?
Generic prompts from scratch
250+ industry personas, ready day one
FAQ replies and deflection
Flows, forms, and real actions
Credits, tokens, and add-ons
Flat pricing, full white-label
Teams already using NIVA
From persona selection to live on your trade portal or consumer website in under a day. NIVA answers food queries accurately and safely · every time.
Choose the Food & Beverage vertical from NIVA's library with industry terminology built in.
Pick from 10+ pre-built food & beverage personas. Toggle only the roles you need.
Upload policies, manuals, and FAQs as PDFs or URLs into a private knowledge base.
Drop one script tag on your site. The bot goes live fully branded, no redeploy.
Subscribe to expert roles with domain tone and knowledge already built in. Toggle live without prompt engineering.
Allergen & Dietary Bot
Allergens, Halal, Kosher, free-from
Product Spec Bot
Specs, nutrition, ingredients, packaging
Trade Order Bot
Order status, delivery, MOQ, pricing
Quality & Compliance Bot
BRC, HACCP, audit, supplier approval
Distributor Support Bot
Stock, promotions, launches, POS
Consumer Queries Bot
Ingredients, storage, cooking, stockists
+ 4 more food & beverage personas available on your demo
Platform capabilities tuned for food & beverage teams. Compliance standards are listed separately below.
Upload your product specifications, allergen matrices, BRC certificates, and Halal/Kosher certifications. NIVA provides accurate allergen and compliance information · reducing food safety risk from verbal miscommunication.
NIVA remembers each trade customer's account, product range, and pricing terms · giving personalised answers on pricing, MOQs, and delivery schedules.
Build trade order confirmation flows and product spec distribution workflows in NIVA's no-code Flow Engine. Trigger ERP updates and account manager notifications automatically.
NIVA integrates with SAP, Oracle, Infor, and custom PIM and OMS platforms. Product specifications, allergen data, and order information sync from your operational systems in real time.
Allergen Query to Spec Delivery Flow
Trigger
Buyer queries allergen for product
Check
Allergen matrix queried from PIM
Answer
Accurate allergen status confirmed
Spec
Full spec sheet emailed immediately
Workflows, smart forms, and multi-persona routing from a single admin dashboard.
Build multi-step automated workflows inside the chat: conditional branching, dynamic forms, persona handoffs, and webhook triggers.
Learn more Smart FormsDefine unlimited forms per bot. The AI reads conversation context and surfaces the right form automatically, inline in the widget.
Learn more Multi-Persona AIRun multiple AI agents in one widget. The orchestrator routes each message to the right persona automatically.
Learn moreDrop a single line before </body> and your food & beverage bot goes live, fully branded as FoodBot.
Auto-branded
Your colours, avatar, and bot name in every channel.
Instantly updated
Change personas or flows in admin. No redeploy.
CORS-ready
Website, WhatsApp, and custom domains out of the box.
Book a 30-minute demo and see NIVA's food and beverage personas handling allergen queries, specification requests, and trade order support live.
Quick answers before you book a demo.
Still unsure? Send us your requirements and we will map the right personas for food & beverage.
See how NIVA handles specific workflows in your space.
Explore NIVA for adjacent verticals.
