Missed Enquiries
Busy when they write
Someone asks about food & beverage pricing or availability while you're with a customer · and never hears back the same day.
AI chatbot for
Food & Beverage
Trade Customers, Consumers & Operations
When food & beverage customers ask about allergen & dietary information, product specification retrieval, and trade order queries after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
F&B Personas
24/7
Customer Access
0
Code Required
Built for
Food ManufacturersFMCG BrandsFood DistributorsFood ServiceGrocery Retailers
Current Challenges
If this sounds familiar, keep reading
Most food & beverageoperators aren't looking for complex tech. They want to plug real revenue leaks: fewer missed opportunities, less phone fatigue, and more automatic bookings.
Support Overhead
Same questions, every week
Your staff answer the same FAQs on phone and chat. Real work · quotes, visits, sales · waits in the queue.
Off-hours Dropoff
Warm leads go quiet
Night and weekend visitors leave without a path to book. By morning, many have chosen someone faster.
Core Capabilities
Where this helps day to day
Common food & beverage situations your team still handles by phone and inbox · answered on the website instead.
Allergen & Dietary Information
Trade customers and consumers query allergen declarations, 'free-from' status, Halal/Kosher certification, and dietary suitability. NIVA answers from your approved product specifications · reducing food safety risk from inaccurate verbal information.
Product Specification Retrieval
Trade buyers, food service customers, and technical teams retrieve product specs, nutritional information, ingredient declarations, and packaging data through chat. NIVA surfaces the current specification version from your PIM instantly.
Trade Order Queries
Wholesale and food service customers check order status, delivery ETAs, minimum order quantities, and pricing through chat. NIVA integrates with your order management system for live order data.
Quality & Compliance Queries
Retail buyers and food service operators query BRC certification status, audit results, HACCP documentation, and supplier approval status through chat · supporting procurement compliance requirements.
Distributor Support
Distributors query stock availability, promotional pricing, launch dates, and point-of-sale materials through chat. NIVA integrates with your distribution management system for live product and pricing data.
Consumer Product Queries
End consumers query product ingredients, storage instructions, cooking guidance, and where to buy through chat. NIVA provides accurate, brand-consistent answers from your approved consumer content.
What customers actually ask
Real questions from food & beveragewebsites · answered in chat so your team isn't repeating them.
“We need a vegan cream alternative for a school meal contract. Does your oat cream product carry any dairy cross-contamination risk?”
U
AI
Our Oat Cream (code OC-440) is manufactured on a dedicated vegan production line with no shared equipment with dairy products. It holds a vegan certification from The Vegan Society (current cert valid until December 2025). It is also nut-free. The full allergen declaration shows: no dairy, no nuts, no egg, no soya, no gluten in product (manufactured in a gluten-free facility). Spec sheet and Vegan Society certificate attached · are these suitable for your school meal contract compliance file?
Auto-resolved by Niva
“What's your minimum order and lead time for private label granola, and can you match our recipe?”
U
AI
Minimum run is 2,000 units with a 4-week lead time after recipe sign-off. Our NPD team can match or adapt your recipe, and the first sample batch is free. Want me to collect your spec and book a call with the production team?
Auto-resolved by Niva
Why teams switch
Not another chatbot toy. A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Up and running in a day
You do not need a developer on retainer. We help you set up food & beverage answers, then it lives on your website.
01
15 minutes
Tell us your business
Share how food & beverage customers find you today · website, WhatsApp, ads. We map the questions that lose you money when unanswered.
02
Your team
Pick who answers what
Turn on helpers for sales, support, or bookings. They already speak food & beverage · you choose which ones stay on.
03
Your docs
Add the knowledge you already have
Upload price lists, FAQs, policies, or page links. The assistant only answers from what you approve.
04
Go live
Put it on your website
It appears as your brand on the site you already run. No rebuild. Most teams are live within a day.
Ready-made food & beverage helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Allergen & Dietary Bot
Allergens, Halal, Kosher, free-from
Knowledge SyncLead Flow
Product Spec Bot
Specs, nutrition, ingredients, packaging
Knowledge SyncLead Flow
Trade Order Bot
Order status, delivery, MOQ, pricing
Knowledge SyncLead Flow
Quality & Compliance Bot
BRC, HACCP, audit, supplier approval
Knowledge SyncLead Flow
Distributor Support Bot
Stock, promotions, launches, POS
Knowledge SyncLead Flow
Consumer Queries Bot
Ingredients, storage, cooking, stockists
Knowledge SyncLead Flow
+ 4 more food & beverage roles available on your walkthrough
Built around how food & beverage teams actually work
Practical pieces that save time · not a pile of AI features to configure.
Product & Compliance Knowledge Base
Upload your product specifications, allergen matrices, BRC certificates, and Halal/Kosher certifications. NIVA provides accurate allergen and compliance information · reducing food safety risk from verbal miscommunication.
Trade Customer Memory
NIVA remembers each trade customer's account, product range, and pricing terms · giving personalised answers on pricing, MOQs, and delivery schedules.
Trade Order & Specification Flow Automation
Build trade order confirmation flows and product spec distribution workflows in NIVA's guided chat steps. Trigger ERP updates and account manager notifications automatically.
PIM, ERP & Order Management Integration
NIVA integrates with SAP, Oracle, Infor, and custom PIM and OMS platforms. Product specifications, allergen data, and order information sync from your operational systems in real time.
Allergen Query to Spec Delivery Flow
Trigger
Buyer queries allergen for product
Check
Allergen matrix queried from PIM
Answer
Accurate allergen status confirmed
Spec
Full spec sheet emailed immediately
What visitors can actually get done
Beyond FAQs · for food & beverage businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksOn your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
What founders usually ask
- Do I need a developer?
- Helpful if you have one · not required. Many food & beverage teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
Food Information Regulations 2014EU 1169/2011 Allergen LabellingBRC Global Standard for Food SafetyHACCP Codex AlimentariusGDPR / UK GDPRHalal/Kosher Certification Standards
See if this fits your food & beverage business
Tell us how enquiries come in today. In 30 minutes we will show what NIVA would catch overnight · or say honestly if you are better with something simpler.
Common questions
Straight answers before you book time.
NIVA's allergen responses are drawn exclusively from your uploaded allergen matrix and product specifications · never from general knowledge. Every allergen answer references the specific product code and specification version, providing a traceable, auditable record of allergen communications.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for food & beverage.
Solutions Focus
Related use cases
See how NIVA handles day-to-day work in your space.
Vertical Markets
Related industries
Explore conversational agent options for adjacent vertical systems.
Niva Ecosystem