Missed Enquiries
Busy when they write
Someone asks about energy & utilities pricing or availability while you're with a customer · and never hears back the same day.
AI chatbot for
Energy & Utilities
Customers, Outages & Billing
When energy & utilities customers ask about billing queries & dispute resolution, meter reading submission, and outage reporting & status updates after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Energy Personas
24/7
Customer Access
0
Code Required
Built for
Electricity SuppliersGas SuppliersWater UtilitiesRenewable Energy ProvidersEnergy Networks
Current Challenges
If this sounds familiar, keep reading
Most energy & utilitiesoperators aren't looking for complex tech. They want to plug real revenue leaks: fewer missed opportunities, less phone fatigue, and more automatic bookings.
Support Overhead
Same questions, every week
Your staff answer the same FAQs on phone and chat. Real work · quotes, visits, sales · waits in the queue.
Off-hours Dropoff
Warm leads go quiet
Night and weekend visitors leave without a path to book. By morning, many have chosen someone faster.
Core Capabilities
Where this helps day to day
Common energy & utilities situations your team still handles by phone and inbox · answered on the website instead.
Billing Queries & Dispute Resolution
Customers query bill amounts, request breakdowns, raise disputes, and understand direct debit changes through chat. NIVA connects to your billing system to surface account-specific data, reducing billing call volume by up to 60%.
Meter Reading Submission
NIVA guides customers through meter reading submission · including smart meter, prepayment meter, and gas meter reads · validating the figure and updating the account instantly into your system to your billing platform.
Outage Reporting & Status Updates
Customers report power cuts or gas outages and receive instant postcode-level status updates, estimated restoration times, and proactive SMS notifications · without queuing to speak to an agent.
Tariff Switching & Comparison
NIVA presents personalised tariff options based on a customer's usage data, explains the differences clearly, and processes tariff switches · driving revenue through self-serve upsell without sales agent involvement.
Energy Efficiency Advice
NIVA delivers personalised energy-saving tips based on a customer's usage profile, property type, and current tariff · reducing consumption, improving customer satisfaction, and supporting your sustainability reporting.
Vulnerability & PSR Support
NIVA identifies vulnerable customers through conversational signals and PSR (Priority Services Register) eligibility checks · collecting registration information and flagging cases to your welfare team automatically.
What customers actually ask
Real questions from energy & utilitieswebsites · answered in chat so your team isn't repeating them.
“I'm on a fixed tariff that ends next month. Should I fix again or go variable? My usage is about 3,200 kWh per year.”
U
AI
Based on your 3,200 kWh annual usage, here's the comparison: Our 12-month fix locks you in at 24.2p/kWh · giving you certainty at roughly $774/year. The variable rate is currently 22.8p/year but could rise with market prices. Given current wholesale trends, many customers at your usage level are choosing to fix for security. Shall I show you all available tariffs for your profile?
Auto-resolved by Niva
“My smart meter hasn't sent a reading since Tuesday. Do I need an engineer visit?”
U
AI
Usually not. In most cases a remote reconnection fixes it within 24 hours, and I've just triggered one for your meter. If it hasn't updated by tomorrow evening, I'll book an engineer automatically and you'll get a text with the appointment window.
Auto-resolved by Niva
Why teams switch
Not another chatbot toy. A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Up and running in a day
You do not need a developer on retainer. We help you set up energy & utilities answers, then it lives on your website.
01
15 minutes
Tell us your business
Share how energy & utilities customers find you today · website, WhatsApp, ads. We map the questions that lose you money when unanswered.
02
Your team
Pick who answers what
Turn on helpers for sales, support, or bookings. They already speak energy & utilities · you choose which ones stay on.
03
Your docs
Add the knowledge you already have
Upload price lists, FAQs, policies, or page links. The assistant only answers from what you approve.
04
Go live
Put it on your website
It appears as your brand on the site you already run. No rebuild. Most teams are live within a day.
Ready-made energy & utilities helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Billing Query Agent
Bills, disputes, direct debits, balance
Knowledge SyncLead Flow
Meter Reading Bot
Submission, validation, account update
Knowledge SyncLead Flow
Outage Reporter Bot
Status, ETA, SMS alerts, postcode lookup
Knowledge SyncLead Flow
Tariff Switch Bot
Comparison, recommendation, switching
Knowledge SyncLead Flow
Energy Efficiency Advisor
Saving tips, usage profiles, eco advice
Knowledge SyncLead Flow
Vulnerability & PSR Bot
PSR registration, welfare referrals
Knowledge SyncLead Flow
+ 4 more energy & utilities roles available on your walkthrough
Built around how energy & utilities teams actually work
Practical pieces that save time · not a pile of AI features to configure.
Tariff & Policy Knowledge Base
Upload your tariff schedules, terms and conditions, smart meter guides, and outage communication scripts. NIVA answers every customer query from your approved content · always accurate, always compliant with Ofgem standards.
Account & Usage History Memory
NIVA holds customer account context across sessions · bill history, submitted readings, and open complaints. Returning customers never repeat themselves, reducing handle time and frustration simultaneously.
Outage & Meter Flow Automation
Build outage notification sequences and meter reading campaigns in NIVA's guided chat steps. Trigger billing system automatic updates, SMS confirmations, and PSR escalations automatically at each step.
Billing & CRM System Integration
NIVA integrates with SAP IS-U, Salesforce Energy & Utilities Cloud, Gentrack, Kraken, and custom billing platforms. Meter reads, tariff changes, and PSR registrations push to your system of record in real time.
Outage Notification Flow
Trigger
Customer reports power cut
Check
Postcode-level outage status pulled
Inform
ETA given, SMS opt-in captured
Notify
SMS sent automatically at restoration
What visitors can actually get done
Beyond FAQs · for energy & utilities businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksOn your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
What founders usually ask
- Do I need a developer?
- Helpful if you have one · not required. Many energy & utilities teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
Ofgem Licence ConditionsEnergy UK Vulnerability CommitmentGDPR / UK GDPRSmart Metering Code of PracticePSR (Priority Services Register)Consumer Standards
See if this fits your energy & utilities business
Tell us how enquiries come in today. In 30 minutes we will show what NIVA would catch overnight · or say honestly if you are better with something simpler.
Common questions
Straight answers before you book time.
Yes. NIVA integrates with Kraken, Gentrack, SAP IS-U, Salesforce Energy & Utilities Cloud, and bespoke billing systems via REST API. Meter readings submitted through NIVA update your billing platform in real time · no manual data entry.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for energy & utilities.
Solutions Focus
Related use cases
See how NIVA handles day-to-day work in your space.
Vertical Markets
Related industries
Explore conversational agent options for adjacent vertical systems.
Niva Ecosystem