NIVA's energy and utilities AI chatbot handles billing queries, outage reporting, meter readings, tariff switching, and energy efficiency advice · reducing contact centre volume while improving customer satisfaction across every channel.
EnergyBot
Energy & Utilities support · online
Powered by NIVA
NIVA absorbs the routine billing, outage, and account queries that flood utility contact centres · so your agents focus on complex complaints and vulnerable customers who need human support.
Customers query bill amounts, request breakdowns, raise disputes, and understand direct debit changes through chat. NIVA connects to your billing system to surface account-specific data, reducing billing call volume by up to 60%.
NIVA guides customers through meter reading submission · including smart meter, prepayment meter, and gas meter reads · validating the figure and updating the account instantly via webhook to your billing platform.
Customers report power cuts or gas outages and receive instant postcode-level status updates, estimated restoration times, and proactive SMS notifications · without queuing to speak to an agent.
Tariff Switching & Comparison
NIVA presents personalised tariff options based on a customer's usage data, explains the differences clearly, and processes tariff switches · driving revenue through self-serve upsell without sales agent involvement.
Energy Efficiency Advice
NIVA delivers personalised energy-saving tips based on a customer's usage profile, property type, and current tariff · reducing consumption, improving customer satisfaction, and supporting your sustainability reporting.
Vulnerability & PSR Support
NIVA identifies vulnerable customers through conversational signals and PSR (Priority Services Register) eligibility checks · collecting registration information and flagging cases to your welfare team automatically.
Examples from live energy & utilities deployments, answered in chat instead of routed to inbox.
“I'm on a fixed tariff that ends next month. Should I fix again or go variable? My usage is about 3,200 kWh per year.”
Based on your 3,200 kWh annual usage, here's the comparison: Our 12-month fix locks you in at 24.2p/kWh · giving you certainty at roughly $774/year. The variable rate is currently 22.8p/year but could rise with market prices. Given current wholesale trends, many customers at your usage level are choosing to fix for security. Shall I show you all available tariffs for your profile?
Generic prompts from scratch
250+ industry personas, ready day one
FAQ replies and deflection
Flows, forms, and real actions
Credits, tokens, and add-ons
Flat pricing, full white-label
Teams already using NIVA
From persona configuration to live on your energy supplier website or app in under a day. NIVA reduces contact centre volume from day one · no IT project required.
Choose the Energy & Utilities vertical from NIVA's library with industry terminology built in.
Pick from 10+ pre-built energy & utilities personas. Toggle only the roles you need.
Upload policies, manuals, and FAQs as PDFs or URLs into a private knowledge base.
Drop one script tag on your site. The bot goes live fully branded, no redeploy.
Subscribe to expert roles with domain tone and knowledge already built in. Toggle live without prompt engineering.
Billing Query Agent
Bills, disputes, direct debits, balance
Meter Reading Bot
Submission, validation, account update
Outage Reporter Bot
Status, ETA, SMS alerts, postcode lookup
Tariff Switch Bot
Comparison, recommendation, switching
Energy Efficiency Advisor
Saving tips, usage profiles, eco advice
Vulnerability & PSR Bot
PSR registration, welfare referrals
+ 4 more energy & utilities personas available on your demo
Platform capabilities tuned for energy & utilities teams. Compliance standards are listed separately below.
Upload your tariff schedules, terms and conditions, smart meter guides, and outage communication scripts. NIVA answers every customer query from your approved content · always accurate, always compliant with Ofgem standards.
NIVA holds customer account context across sessions · bill history, submitted readings, and open complaints. Returning customers never repeat themselves, reducing handle time and frustration simultaneously.
Build outage notification sequences and meter reading campaigns in NIVA's no-code Flow Engine. Trigger billing system webhooks, SMS confirmations, and PSR escalations automatically at each step.
NIVA integrates with SAP IS-U, Salesforce Energy & Utilities Cloud, Gentrack, Kraken, and custom billing platforms. Meter reads, tariff changes, and PSR registrations push to your system of record in real time.
Outage Notification Flow
Trigger
Customer reports power cut
Check
Postcode-level outage status pulled
Inform
ETA given, SMS opt-in captured
Notify
SMS sent automatically at restoration
Workflows, smart forms, and multi-persona routing from a single admin dashboard.
Build multi-step automated workflows inside the chat: conditional branching, dynamic forms, persona handoffs, and webhook triggers.
Learn more Smart FormsDefine unlimited forms per bot. The AI reads conversation context and surfaces the right form automatically, inline in the widget.
Learn more Multi-Persona AIRun multiple AI agents in one widget. The orchestrator routes each message to the right persona automatically.
Learn moreDrop a single line before </body> and your energy & utilities bot goes live, fully branded as EnergyBot.
Auto-branded
Your colours, avatar, and bot name in every channel.
Instantly updated
Change personas or flows in admin. No redeploy.
CORS-ready
Website, WhatsApp, and custom domains out of the box.
Book a 30-minute demo and see NIVA's energy personas handling billing queries, outage reporting, and tariff switching live.
Quick answers before you book a demo.
Still unsure? Send us your requirements and we will map the right personas for energy & utilities.
See how NIVA handles specific workflows in your space.
Explore NIVA for adjacent verticals.
