Missed Enquiries
Busy when they write
Someone asks about cybersecurity pricing or availability while you're with a customer · and never hears back the same day.
AI chatbot for
Cybersecurity
SOC Teams, Clients & Security Awareness
When cybersecurity customers ask about incident triage & first response, security policy & compliance queries, and vulnerability advisory after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Cyber Personas
24/7
SOC & Client Access
0
Code Required
Built for
MSSPsIn-House SOC TeamsCISOs & Security TeamsIT Security DepartmentsSecurity Awareness Teams
Current Challenges
If this sounds familiar, keep reading
Most cybersecurityoperators aren't looking for complex tech. They want to plug real revenue leaks: fewer missed opportunities, less phone fatigue, and more automatic bookings.
Support Overhead
Same questions, every week
Your staff answer the same FAQs on phone and chat. Real work · quotes, visits, sales · waits in the queue.
Off-hours Dropoff
Warm leads go quiet
Night and weekend visitors leave without a path to book. By morning, many have chosen someone faster.
Core Capabilities
Where this helps day to day
Common cybersecurity situations your team still handles by phone and inbox · answered on the website instead.
Incident Triage & First Response
Employees and clients report suspected security incidents through chat. NIVA collects structured triage information · user, time, affected systems, observable indicators · and routes to your SOC with priority classification and full context.
Security Policy & Compliance Queries
Staff query acceptable use policies, data handling procedures, BYOD rules, and password requirements through chat. NIVA answers from your approved Information Security Policy · reducing IT helpdesk ticket volume on routine policy queries.
Vulnerability Advisory
Security teams query CVE information, patch urgency assessments, and affected system inventories through chat. NIVA surfaces your vulnerability management data and approved advisory content to accelerate analyst workflows.
Security Awareness Training Support
NIVA delivers interactive security awareness content · phishing recognition, social engineering scenarios, and password hygiene guidance · as a conversational learning tool integrated with your awareness programme.
MSSP Client Service Desk
MSSP clients query security alert status, monthly report summaries, service request progress, and SLA performance through chat. NIVA integrates with your SIEM and ticketing platform to surface client-specific data.
GRC & Audit Query Support
GRC teams query ISO 27001 control requirements, Cyber Essentials Plus scope, DORA obligations, and audit evidence requirements through chat · reducing the time to prepare for audits and assessments.
What customers actually ask
Real questions from cybersecuritywebsites · answered in chat so your team isn't repeating them.
“We've received a ransomware notice on three workstations. What are our first 10 minutes of actions?”
U
AI
First 10 minutes · containment is everything: 1) Physically isolate affected machines from the network NOW (unplug LAN, disable WiFi). 2) Do NOT shut down · preserves forensic memory. 3) Identify the ransomware variant from the ransom note · photograph it. 4) Notify your ISO and invoke your Incident Response Plan. 5) Check your last known-good backup timestamp. 6) Do NOT pay · contact Action Fraud (0300 123 2040) first. I'm raising a P1 incident now. Is your ISO available? I'll send them immediate notification.
Auto-resolved by Niva
“We need SOC 2 Type II by year end. Can you get us there, and what does the timeline look like?”
U
AI
Yes, if we start within the next month. Typical path: 2 to 3 weeks gap assessment, 6 to 8 weeks remediation, then a 3-month observation window before the audit. I can book a scoping call and send our SOC 2 readiness checklist now.
Auto-resolved by Niva
Why teams switch
Not another chatbot toy. A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Up and running in a day
You do not need a developer on retainer. We help you set up cybersecurity answers, then it lives on your website.
01
15 minutes
Tell us your business
Share how cybersecurity customers find you today · website, WhatsApp, ads. We map the questions that lose you money when unanswered.
02
Your team
Pick who answers what
Turn on helpers for sales, support, or bookings. They already speak cybersecurity · you choose which ones stay on.
03
Your docs
Add the knowledge you already have
Upload price lists, FAQs, policies, or page links. The assistant only answers from what you approve.
04
Go live
Put it on your website
It appears as your brand on the site you already run. No rebuild. Most teams are live within a day.
Ready-made cybersecurity helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Incident Triage Bot
First response, collection, SOC escalation
Knowledge SyncLead Flow
Security Policy Bot
AUP, data handling, BYOD, passwords
Knowledge SyncLead Flow
Vulnerability Advisory Bot
CVEs, patch urgency, affected systems
Knowledge SyncLead Flow
Security Awareness Bot
Phishing, social engineering, training
Knowledge SyncLead Flow
MSSP Client Service Bot
Alert status, reports, SLA, service requests
Knowledge SyncLead Flow
GRC & Compliance Bot
ISO 27001, Cyber Essentials, DORA, audits
Knowledge SyncLead Flow
+ 4 more cybersecurity roles available on your walkthrough
Built around how cybersecurity teams actually work
Practical pieces that save time · not a pile of AI features to configure.
Security Policy & Procedure Knowledge Base
Upload your Information Security Policy, incident response playbooks, vulnerability management procedures, and GRC frameworks. NIVA answers every query from your approved security documentation · zero hallucination on security-critical content.
Air-Gapped & On-Premise Deploy Option
For security-sensitive environments, NIVA supports on-premise deployment with Ollama (local LLM) · keeping all security query data within your network perimeter. No data leaves your environment.
Incident Triage Flow Automation
Build phishing response, ransomware containment, and data breach notification flows in NIVA's guided chat steps. Trigger SIEM enrichment, ticketing system updates, and management notifications automatically at each escalation step.
SIEM, ITSM & Ticketing Integration
NIVA integrates with Splunk, Microsoft Sentinel, ServiceNow, Jira Service Management, and PagerDuty. Incidents raised through NIVA create enriched tickets in your ITSM with full triage context already captured.
Phishing Incident Response Flow
Trigger
Staff reports suspected phishing
Triage
User, time, link, credential entry?
Contain
Password reset & session revoke actioned
SOC
Incident ticket raised with full context
What visitors can actually get done
Beyond FAQs · for cybersecurity businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksOn your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
What founders usually ask
- Do I need a developer?
- Helpful if you have one · not required. Many cybersecurity teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
ISO 27001 / ISO 27002Cyber Essentials PlusDORA (Digital Operational Resilience)GDPR / UK GDPRNIS2 DirectiveNCSC Guidance
See if this fits your cybersecurity business
Tell us how enquiries come in today. In 30 minutes we will show what NIVA would catch overnight · or say honestly if you are better with something simpler.
Common questions
Straight answers before you book time.
Yes. NIVA supports on-premise deployment using Ollama (local LLM) for organisations where all data must remain within the network perimeter. This is available on Enterprise plans and is particularly suited to MSSPs, government clients, and financial institutions with strict data residency requirements.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for cybersecurity.
Solutions Focus
Related use cases
See how NIVA handles day-to-day work in your space.
Vertical Markets
Related industries
Explore conversational agent options for adjacent vertical systems.
Niva Ecosystem