Missed Enquiries
Busy when they write
Someone asks about childcare pricing or availability while you're with a customer · and never hears back the same day.
AI chatbot for
Childcare
Parents, Nurseries & Early Years
When childcare customers ask about nursery place enquiries & waitlist, government funding eligibility, and session booking & changes after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Childcare Personas
24/7
Parent Access
0
Code Required
Built for
NurseriesChildcare ChainsChildmindersPre-SchoolsOut-of-School Clubs
Current Challenges
If this sounds familiar, keep reading
Most childcareoperators aren't looking for complex tech. They want to plug real revenue leaks: fewer missed opportunities, less phone fatigue, and more automatic bookings.
Support Overhead
Same questions, every week
Your staff answer the same FAQs on phone and chat. Real work · quotes, visits, sales · waits in the queue.
Off-hours Dropoff
Warm leads go quiet
Night and weekend visitors leave without a path to book. By morning, many have chosen someone faster.
Core Capabilities
Where this helps day to day
Common childcare situations your team still handles by phone and inbox · answered on the website instead.
Nursery Place Enquiries & Waitlist
Parents enquire about availability, age group suitability, and waiting list positions through chat. NIVA captures child details and adds to your nursery management system · ensuring no enquiry is lost.
Government Funding Eligibility
Parents query 15-hour, 30-hour, and Tax-Free Childcare eligibility through chat. NIVA explains entitlements clearly, checks eligibility criteria, and guides parents through the application process.
Session Booking & Changes
Parents book additional sessions, swap session days, and request holiday care through chat. NIVA checks availability and updates your nursery management system automatically · without staff involvement.
Health & Allergy Information
Parents update medical information, allergy alerts, and dietary requirements through chat. NIVA routes updates to the key person and updates the child's record · ensuring safe, informed childcare.
Daily Reports & Learning Journals
Parents query their child's daily activities, learning journal progress, and development milestones through chat. NIVA surfaces summaries from your early years management system.
Staff HR & Rota Queries
Practitioners query shift patterns, holiday balances, training requirements, and Ofsted inspection preparation through chat · reducing nursery manager admin time on routine HR queries.
What customers actually ask
Real questions from childcarewebsites · answered in chat so your team isn't repeating them.
“My son has a severe peanut allergy. How do you manage this in the nursery setting?”
U
AI
We take severe allergies extremely seriously. For peanut allergies: our setting is nut-free · no nuts or nut-containing products are permitted. Your son would have an individual Allergy Action Plan prepared with you on registration, shared with all staff. We keep an auto-injector (EpiPen) on-site, and all staff are EpiPen trained. The SENCO and key person will meet with you before his start date. Would you like to book a pre-registration allergy meeting with our SENCO?
Auto-resolved by Niva
“Do you have any places for a 2-year-old from September, and what are the weekly fees?”
U
AI
We currently have two places in our toddler room from September. Full-time is $310 per week including meals, and we accept funded hours. I can book you a visit this week so you can meet the room team. Which afternoon suits you?
Auto-resolved by Niva
Why teams switch
Not another chatbot toy. A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Up and running in a day
You do not need a developer on retainer. We help you set up childcare answers, then it lives on your website.
01
15 minutes
Tell us your business
Share how childcare customers find you today · website, WhatsApp, ads. We map the questions that lose you money when unanswered.
02
Your team
Pick who answers what
Turn on helpers for sales, support, or bookings. They already speak childcare · you choose which ones stay on.
03
Your docs
Add the knowledge you already have
Upload price lists, FAQs, policies, or page links. The assistant only answers from what you approve.
04
Go live
Put it on your website
It appears as your brand on the site you already run. No rebuild. Most teams are live within a day.
Ready-made childcare helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Place Enquiry Bot
Availability, waitlist, nursery tours
Knowledge SyncLead Flow
Funding Advisor Bot
15hr, 30hr, Tax-Free Childcare eligibility
Knowledge SyncLead Flow
Session Booking Bot
Sessions, swaps, holiday care
Knowledge SyncLead Flow
Health & Allergy Bot
Medical updates, allergies, dietary
Knowledge SyncLead Flow
Daily Report Bot
Activity summaries, learning journal
Knowledge SyncLead Flow
Staff HR Bot
Shifts, holidays, training, Ofsted prep
Knowledge SyncLead Flow
+ 4 more childcare roles available on your walkthrough
Built around how childcare teams actually work
Practical pieces that save time · not a pile of AI features to configure.
Nursery Policy Knowledge Base
Upload your nursery prospectus, policies, fee schedules, and EYFS curriculum information. NIVA answers every parent query from your approved documentation · always accurate and on-brand.
Family & Child Memory
NIVA remembers each family · their children's names, ages, and session history · making every interaction feel warm and personal rather than transactional.
Enquiry & Enrolment Flow Automation
Build enquiry-to-tour-to-registration flows in NIVA's guided chat steps. Capture enquiry → tour booked → registration paperwork sent → child record created, all automated.
Nursery Management System Integration
NIVA integrates with Famly, Tapestry, Nursery In a Box, and iConnect. Child records, session bookings, and funding applications sync automatically.
Nursery Enquiry to Registration Flow
Trigger
Parent enquires about a nursery place
Qualify
Child age, start date, sessions needed
Book
Nursery tour confirmed
Register
Enrolment forms sent post-tour
What visitors can actually get done
Beyond FAQs · for childcare businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksOn your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
What founders usually ask
- Do I need a developer?
- Helpful if you have one · not required. Many childcare teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
GDPR / UK GDPREarly Years Foundation Stage (EYFS) Statutory FrameworkOfsted Registration RequirementsWorking Together to Safeguard ChildrenSEND Code of PracticeChildcare Act 2006
See if this fits your childcare business
Tell us how enquiries come in today. In 30 minutes we will show what NIVA would catch overnight · or say honestly if you are better with something simpler.
Common questions
Straight answers before you book time.
Yes. NIVA's funding advisor helper explains 15-hour universal entitlement, 30-hour extended entitlement, Tax-Free Childcare, and the new entitlements for 1 and 2 year olds · checking eligibility criteria and guiding parents through the application process.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for childcare.
Solutions Focus
Related use cases
See how NIVA handles day-to-day work in your space.
Vertical Markets
Related industries
Explore conversational agent options for adjacent vertical systems.
Niva Ecosystem