Where Tidio leads
Tidio is one of the fastest widgets to deploy. The free tier, Shopify integration, and approachable UI make it a strong pick for ecommerce stores that want live chat with optional Lyro AI on top.
Where NIVA leads
NIVA is agentic-first: 250+ industry personas, multi-persona routing in one widget, no-code flows with API nodes, and flat platform pricing with no Lyro-style per-conversation tax.
At a glance
| Area | Tidio | NIVA |
|---|---|---|
| Industry personas | Train yourself | 250+ pre-built |
| AI pricing model | Per conversation (Lyro) | Flat platform tiers |
| Workflow automation | Basic chatbot builder | Full Flow Engine + APIs |
| White-label | Higher tiers | Included on paid plans |
Feature comparison
| Capability | Tidio | NIVA |
|---|---|---|
| Primary focus | Live chat + ecommerce | Agentic AI automation |
| AI assistant | Lyro (add-on, per conversation) | Included, no per-conversation fee |
| Industry expertise | Generic, self-trained | 250+ vertical personas |
| Multi-agent routing | No | Yes, multiple personas per widget |
| Inline forms | Limited | Smart Form Engine |
| API / webhook workflows | Limited | Native Flow Engine nodes |
| Cross-session memory | No | Yes |
| Operator seat fees | $19–$39/seat beyond limits | No per-seat charges |
Pricing reality
Tidio
Free tier available. Paid plans from $29/mo, but Lyro AI, extra operators, and branding removal stack quickly. Mid-market teams often exceed $1,500/mo at scale.
NIVA
Free tier to prototype. Paid plans with flat pricing, generous AI limits, and no per-conversation surcharges on agentic handling.
At 2,000+ AI conversations per month, Tidio's Lyro fees alone can exceed NIVA's entire platform cost.
Choose Tidio if
- Small Shopify store needing live chat with human handoff
- Low AI volume where per-conversation pricing stays cheap
- Team that wants the simplest possible widget install
Choose NIVA if
- Industry-specific automation (real estate, insurance, healthcare)
- High deflection goals without per-conversation AI tax
- Workflows that need forms, API calls, and CRM sync in one flow
- Agency white-label deployment for multiple clients
Switching from Tidio
- 1Export Tidio conversation logs and FAQ content
- 2Map Lyro flows to NIVA Flow Engine branches
- 3Deploy industry persona and connect webhooks to your CRM
- 4Run both widgets in parallel during a 1–2 week transition
Related on NIVA
Frequently asked questions
Is NIVA a good Tidio alternative?
Yes, for teams that have outgrown basic live chat and need agentic workflows, industry personas, and predictable AI pricing. Tidio remains a better fit for simple ecommerce live chat at low volume.
Does NIVA charge per conversation like Tidio Lyro?
No. NIVA uses flat platform pricing. AI-handled conversations are included in your plan tier without per-conversation surcharges.
Can I migrate from Tidio to NIVA?
Yes. Import your knowledge base, rebuild flows in the no-code Flow Engine, and embed the NIVA widget. Most teams complete migration in 1–3 days.
Does NIVA integrate with Shopify like Tidio?
NIVA embeds on any website including Shopify via a script tag or webhook integrations to your ecommerce stack.
See how NIVA compares to your Tidio setup
Book a demo and we will map your current Tidio flows to equivalent NIVA workflows with real pricing.