Step-by-step guide to embed the NIVA AI chat widget on any website. Copy one JavaScript snippet and go live in under 5 minutes · no framework dependency.

Embed the NIVA chat widget on any website in minutes. One JS snippet, fully branded, works on any stack.

Get Your Widget Embed Code

Paste the Snippet into Your Website

WordPress or Shopify (CMS)

Verify the Widget Loads

Customize Appearance (Optional)

How to Add NIVA Chat Widget to Your Website

Step-by-step guide to integrate your NIVA AI chatbot with Slack. Set up your bot to respond to Slack messages and DMs in under 15 minutes.

Connect NIVA to Slack in minutes. Your AI bot will answer questions in channels and DMs automatically. No code needed.

Create a Slack App

Add Bot Permissions

Install the App to Your Workspace

Get Your Signing Secret

Configure in NIVA Botmaster

Enable Event Subscriptions

Invite the Bot to a Channel

How to Connect Slack to NIVA. Complete Integration Guide

Step-by-step guide to integrate your NIVA AI chatbot with Telegram using the Bot API. Your bot will respond to Telegram messages automatically after a one-time setup.

Get your NIVA bot answering Telegram messages in under 10 minutes. Full webhook setup with automatic registration.

Create a Bot via BotFather

Verify Webhook Registration

Test the Integration

Optional: Configure Bot via BotFather

How to Connect Telegram to NIVA · Complete Integration Guide

Step-by-step guide to add your NIVA AI chatbot to Discord using slash commands. Uses the Discord Interactions Endpoint with Ed25519 signature verification.

Add NIVA to your Discord server. Users type /ask and your AI bot responds instantly using Discord slash commands.

Create a Discord Application

Add a Bot and Get Token

Get Your Discord Server (Server) ID

Set Interactions Endpoint URL

Create the Slash Command

Invite the Bot to Your Server

How to Connect Discord to NIVA · Slash Command Integration Guide

Step-by-step guide to connect NIVA AI chatbot to WhatsApp using Meta's official Cloud API. No Twilio needed · direct Meta integration with lower per-message cost.

Connect NIVA directly to WhatsApp via Meta Cloud API. No third-party services · send and receive WhatsApp messages at lower cost.

Create a Meta Developer App

Set Up WhatsApp Business Account

Generate a Permanent Access Token

Get App Secret

Configure Webhook in Meta

How to Connect WhatsApp Business Cloud API to NIVA · Integration Guide

Step-by-step guide to automate Instagram Direct Messages with your NIVA AI chatbot. Uses Meta Webhooks with HMAC-SHA256 verification for secure, instant DM responses.

Let your NIVA AI bot answer Instagram DMs automatically. Set up Meta Webhooks and respond to every message instantly.

Add Instagram Product

Generate a Page Access Token

Subscribe to Webhooks

How to Connect Instagram DM to NIVA · Messaging Integration Guide

Step-by-step guide to integrate your NIVA AI chatbot with a self-hosted Mattermost server. Uses outgoing webhooks and the Mattermost REST API v4.

Connect NIVA to your Mattermost workspace. Your AI bot responds to messages using outgoing webhooks and the REST API.

Enable Bot Accounts

Create a Bot Account

Create an Outgoing Webhook

Add Webhook Token to NIVA

Add Bot to Channel and Test

How to Connect Mattermost to NIVA · Self-Hosted Integration Guide

Step-by-step guide to integrate NIVA AI chatbot with Microsoft Teams using Azure Bot Service. Full JWT validation and Bot Framework v3 REST API support.

Add your NIVA AI bot to Microsoft Teams. Set up Azure Bot Registration and start responding to Teams messages automatically.

Create an Azure Bot Registration

Get your App ID and create a Client Secret

Set the Messaging Endpoint in Azure

Enable the Microsoft Teams Channel

Test in Azure Web Chat first

Add the Bot to Microsoft Teams

How to Connect Microsoft Teams to NIVA · Integration Guide

Step-by-step guide to integrate your NIVA AI chatbot with LINE Messaging API. NIVA will auto-reply to LINE messages using reply tokens with push API fallback.

Add your NIVA AI bot to LINE in under 15 minutes. Respond to messages instantly with full webhook security.

Create a LINE Developers Account and Provider

Create a Messaging API Channel

Get Channel Credentials

Set Webhook URL in LINE

Disable Auto-Reply (Optional but Recommended)

How to Connect LINE to NIVA · Messaging API Integration Guide

Configure NIVA to send email alerts for new leads, form submissions, escalations, and daily summaries. Set up in under 5 minutes.

Get email alerts whenever NIVA captures a lead, receives a form, or escalates a conversation. Configure in minutes.

Open Email Configuration

Set Notification Recipients

Choose Notification Triggers

Add an Email Signature (Optional)

Save and Test

How to Set Up Email Notifications in NIVA

Inventory

Sales

Accounting

Purchase

Step-by-step guide to integrate Odoo ERP with your NIVA AI bot. Enable CRM, Inventory, Sales, Accounting, Purchase and HR · let your bot answer live business questions and create records directly from chat.

Connect Odoo to NIVA and let your AI bot query inventory, create leads, check invoice status and surface HR data · all from a single conversation.

Enable Developer Mode in Odoo

Generate an API Key

Find Your Database Name

Connect Odoo in NIVA Botmaster

Test the Connection

Enable Components

Test with Your Bot

How to Connect Odoo ERP to NIVA · Complete Integration Guide

Contacts

Companies

Deals

Tickets

Marketing Emails

Step-by-step guide to integrate HubSpot CRM with your NIVA AI bot. Enable Contacts, Companies, Deals, Tickets and Marketing Emails · let your bot answer live CRM questions and create records directly from chat.

Connect HubSpot to NIVA and let your AI bot query contacts, track deals, manage support tickets and surface campaign stats · all from a single conversation.

Open Private Apps in HubSpot

Create a New Private App

Add the Required Scopes

Create the App and Copy the Access Token

Connect HubSpot in NIVA Botmaster

Enable Components and Configure Write Permissions

How to Connect HubSpot to NIVA · Complete Integration Guide

Business Partners

Sales Orders

Invoices

Service Calls

Step-by-step guide to integrate SAP Business One with your NIVA AI bot. Enable Business Partners, Sales Orders, Inventory, Invoices and Service Calls · let your bot query live SAP data and create records directly from chat.

Connect SAP Business One to NIVA via Service Layer REST API. Your bot can check stock, look up customers, track orders and raise service calls  ·  all in plain English, no SAP interface needed.

Verify Service Layer Is Running

Gather Your Connection Details

Connect in NIVA Botmaster

Test With Your Bot

How to Connect SAP Business One to NIVA · Complete Integration Guide

Create, search, update and reply to support tickets

Customer contacts · search, look up and create

Agents

Step-by-step guide to integrate Freshdesk with your NIVA AI bot. Enable Tickets, Contacts, Companies and Agents · let your bot search, create and update support tickets directly from chat.

Connect Freshdesk to NIVA and let your AI bot handle support tickets, look up contacts, and reply to customers · all from a single conversation.

Find Your Freshdesk API Key

Find Your Freshdesk Subdomain

Connect Freshdesk in NIVA Botmaster

How to Connect Freshdesk to NIVA · Complete Integration Guide

Customers and agents · search, look up and create

Users

Customer organizations · search and look up

Organizations

Groups

Step-by-step guide to integrate Zendesk with your NIVA AI bot. Enable Tickets, Users, Organizations and Groups · let your bot search, create and update support tickets directly from chat.

Connect Zendesk to NIVA and let your AI bot handle support tickets, look up users, reply to customers and surface agent assignments · all from a single conversation.

Enable API Access and Generate a Token

Find Your Zendesk Subdomain

Connect Zendesk in NIVA Botmaster

How to Connect Zendesk to NIVA · Complete Integration Guide

Auto-escalate when user types specific phrases

Keyword Triggers

Bot escalates when it detects it cannot help

AI-Driven Escalation

Escalations land in a shared queue staff picks from

Staff Queue

Real-Time Agent Chat

Resolution & Bot Handback

Staff Invite System

Learn how NIVA escalates conversations from the AI bot to your human support staff. Understand triggers, the staff queue, real-time chat, and how to configure everything.

NIVA Live Support bridges your AI chatbot and your human team. When the bot cannot resolve an issue, it hands the conversation to a staff agent in real time · with full context, no data loss, and a seamless user experience.

Enable Live Support

Set Escalation Triggers

Customise User-Facing Messages

Invite Support Staff

Handling an Escalation (Staff Flow)

(Optional) Configure Working Hours

How Live Support (Human Handoff) Works · Complete Guide

Structured questions → action in your system

Guided Flow

AI detects intent → calls your system on its own

Smart AI

Step-by-step guide to connecting your own software, booking platform, CRM, inventory tool, or any REST API, to your NIVA chatbot. No coding required. Learn both the Guided Flow and Smart AI methods with real examples.

Connect any system with an API to NIVA in minutes. Let your chatbot book appointments, check availability, submit forms, and look up live data, automatically, through natural conversation.

Add Your API Connection

Define What to Send and Receive

Choose How Your Chatbot Uses It

Test and Go Live

Connect Any System to NIVA, Custom API Integration Guide

Step-by-step guide to connect NIVA AI chatbot to WhatsApp using Twilio. Start with the free sandbox and go live when ready. HMAC-SHA1 webhook security included.

Set up your NIVA bot on WhatsApp using Twilio. Test instantly with the sandbox, then apply for a production number.

How to Connect WhatsApp to NIVA via Twilio · Integration Guide

Before you begin

Step-by-step setup

Create a Twilio Account

Activate the WhatsApp Sandbox

Configure in NIVA Botmaster

Set Webhook in Twilio

Test the Integration

Go Production (Optional)

Troubleshooting