Missed Enquiries
Busy when they write
Someone asks about it services pricing or availability while you're with a customer · and never hears back the same day.
AI chatbot for
IT Services
Service Desk, Clients & Operations
When it services customers ask about l1 service desk triage, change request information, and sla performance queries after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
IT Services Personas
65%
L1 Ticket Deflection
0
Code Required
Built for
MSPsIn-House IT DepartmentsCloud Service ProvidersIT Security TeamsIT Support Teams
Current Challenges
If this sounds familiar, keep reading
Most it servicesoperators aren't looking for complex tech. They want to plug real revenue leaks: fewer missed opportunities, less phone fatigue, and more automatic bookings.
Support Overhead
Same questions, every week
Your staff answer the same FAQs on phone and chat. Real work · quotes, visits, sales · waits in the queue.
Off-hours Dropoff
Warm leads go quiet
Night and weekend visitors leave without a path to book. By morning, many have chosen someone faster.
Core Capabilities
Where this helps day to day
Common it services situations your team still handles by phone and inbox · answered on the website instead.
L1 Service Desk Triage
Users log incidents, request password resets, report software issues, and query hardware problems through chat. NIVA diagnoses common issues, applies automated fixes, and creates structured tickets for L2/L3 escalation · deflecting 60-70% of L1 volume.
Change Request Information
Users and clients query planned change windows, maintenance schedules, and service impact information through chat. NIVA surfaces ITSM change calendar data and sends proactive notifications for planned downtime.
SLA Performance Queries
MSP clients query ticket resolution times, SLA compliance rates, and open incident counts through chat. NIVA surfaces client-specific SLA data from your ITSM · reducing account manager time on monthly SLA calls.
Asset & Inventory Queries
IT teams query hardware inventory, software licence compliance, warranty expiry, and device allocation through chat. NIVA integrates with your CMDB for real-time asset data · reducing IT audit preparation time.
New User Onboarding
NIVA guides new employees through IT setup · account provisioning status, laptop collection, software access requests, and VPN configuration · without consuming IT team time on routine onboarding queries.
Security & Compliance Queries
Employees query acceptable use policies, MFA requirements, data handling procedures, and phishing report processes through chat · reducing security team query volume and improving security awareness.
What customers actually ask
Real questions from it serviceswebsites · answered in chat so your team isn't repeating them.
“My laptop is running very slowly and Microsoft Teams keeps crashing. What should I do?”
U
AI
Two quick fixes to try first: 1) Teams crashes · clear the Teams cache (close Teams, navigate to %appdata%\Microsoft\Teams, delete the Cache and blob_storage folders, restart Teams). 2) Slow performance · check if Windows Update is running in the background (Settings → Windows Update) and defer it to tonight. If neither fixes it, I'll create a P3 remote support ticket · your average wait time is currently 23 minutes. Shall I try the self-service fixes first?
Auto-resolved by Niva
“We're opening a 12-person office next month. Can you handle the full network and device setup?”
U
AI
Yes, that's a standard project for us: network, firewall, Wi-Fi, laptops, and Microsoft 365 setup, typically delivered in 2 weeks from sign-off. I'll collect your address and headcount details here and have a project quote to you within 24 hours.
Auto-resolved by Niva
Why teams switch
Not another chatbot toy. A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Up and running in a day
You do not need a developer on retainer. We help you set up it services answers, then it lives on your website.
01
15 minutes
Tell us your business
Share how it services customers find you today · website, WhatsApp, ads. We map the questions that lose you money when unanswered.
02
Your team
Pick who answers what
Turn on helpers for sales, support, or bookings. They already speak it services · you choose which ones stay on.
03
Your docs
Add the knowledge you already have
Upload price lists, FAQs, policies, or page links. The assistant only answers from what you approve.
04
Go live
Put it on your website
It appears as your brand on the site you already run. No rebuild. Most teams are live within a day.
Ready-made it services helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Service Desk Bot
L1 triage, password reset, incident logging
Knowledge SyncLead Flow
Change Management Bot
Change windows, maintenance, impact
Knowledge SyncLead Flow
SLA Reporting Bot
Resolution times, compliance, client data
Knowledge SyncLead Flow
Asset Management Bot
Hardware, licences, warranty, CMDB
Knowledge SyncLead Flow
IT Onboarding Bot
Provisioning, setup, access requests
Knowledge SyncLead Flow
Security Awareness Bot
Policies, MFA, phishing, data handling
Knowledge SyncLead Flow
+ 4 more it services roles available on your walkthrough
Built around how it services teams actually work
Practical pieces that save time · not a pile of AI features to configure.
IT Policy & Runbook Knowledge Base
Upload your IT policies, troubleshooting runbooks, software installation guides, and approved FAQ library. NIVA resolves common issues from your exact documentation · no hallucinated troubleshooting steps.
User & Asset Context Memory
NIVA knows each user's device, software licences, and ticket history · giving personalised support without users repeating their setup details every time.
Ticket & Escalation Flow Automation
Build L1 auto-resolution flows, password reset workflows, and escalation routing in NIVA's guided chat steps. Trigger ITSM ticket creation and L2 assignment automatically.
ITSM & CMDB Integration
NIVA integrates with ServiceNow, Freshservice, Jira Service Management, and Autotask. Tickets raised through NIVA are created in your ITSM with full triage context · no re-keying, no information loss.
Password Reset Self-Service Flow
Trigger
User reports login failure
Diagnose
Account status checked via API
Fix
MFA reset pushed, user guided
ITSM
Ticket auto-closed if resolved
What visitors can actually get done
Beyond FAQs · for it services businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksOn your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
What founders usually ask
- Do I need a developer?
- Helpful if you have one · not required. Many it services teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
GDPR / UK GDPRISO 27001 Information SecurityCyber EssentialsITIL 4 Framework AlignedNIS2 DirectiveSOC 2 Type II Aligned
See if this fits your it services business
Tell us how enquiries come in today. In 30 minutes we will show what NIVA would catch overnight · or say honestly if you are better with something simpler.
Common questions
Straight answers before you book time.
Yes. NIVA integrates with ServiceNow, Freshservice, Jira Service Management, Autotask, and Zendesk. Tickets raised through NIVA are created in your ITSM with structured triage data · category, priority, user details, and symptom description all pre-populated.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for it services.
Solutions Focus
Related use cases
See how NIVA handles day-to-day work in your space.
Vertical Markets
Related industries
Explore conversational agent options for adjacent vertical systems.
Niva Ecosystem