NIVA's IT services AI chatbot handles service desk ticket triage, client SLA queries, change request information, asset management queries, and onboarding workflows · reducing L1 ticket volume and improving client satisfaction for MSPs and IT departments.
ITBot
IT Services support · online
Powered by NIVA
NIVA handles the L1 service desk tickets, client SLA queries, and routine IT support requests that consume analyst capacity · so your engineers focus on complex issues.
Users log incidents, request password resets, report software issues, and query hardware problems through chat. NIVA diagnoses common issues, applies automated fixes, and creates structured tickets for L2/L3 escalation · deflecting 60-70% of L1 volume.
Users and clients query planned change windows, maintenance schedules, and service impact information through chat. NIVA surfaces ITSM change calendar data and sends proactive notifications for planned downtime.
MSP clients query ticket resolution times, SLA compliance rates, and open incident counts through chat. NIVA surfaces client-specific SLA data from your ITSM · reducing account manager time on monthly SLA calls.
Asset & Inventory Queries
IT teams query hardware inventory, software licence compliance, warranty expiry, and device allocation through chat. NIVA integrates with your CMDB for real-time asset data · reducing IT audit preparation time.
New User Onboarding
NIVA guides new employees through IT setup · account provisioning status, laptop collection, software access requests, and VPN configuration · without consuming IT team time on routine onboarding queries.
Security & Compliance Queries
Employees query acceptable use policies, MFA requirements, data handling procedures, and phishing report processes through chat · reducing security team query volume and improving security awareness.
Examples from live it services deployments, answered in chat instead of routed to inbox.
“My laptop is running very slowly and Microsoft Teams keeps crashing. What should I do?”
Two quick fixes to try first: 1) Teams crashes · clear the Teams cache (close Teams, navigate to %appdata%\Microsoft\Teams, delete the Cache and blob_storage folders, restart Teams). 2) Slow performance · check if Windows Update is running in the background (Settings → Windows Update) and defer it to tonight. If neither fixes it, I'll create a P3 remote support ticket · your average wait time is currently 23 minutes. Shall I try the self-service fixes first?
Generic prompts from scratch
250+ industry personas, ready day one
FAQ replies and deflection
Flows, forms, and real actions
Credits, tokens, and add-ons
Flat pricing, full white-label
Teams already using NIVA
From persona selection to live on your ITSM portal or client dashboard in under a day. NIVA deflects L1 tickets from day one · your team handles the complex work.
Choose the IT Services vertical from NIVA's library with industry terminology built in.
Pick from 10+ pre-built it services personas. Toggle only the roles you need.
Upload policies, manuals, and FAQs as PDFs or URLs into a private knowledge base.
Drop one script tag on your site. The bot goes live fully branded, no redeploy.
Subscribe to expert roles with domain tone and knowledge already built in. Toggle live without prompt engineering.
Service Desk Bot
L1 triage, password reset, incident logging
Change Management Bot
Change windows, maintenance, impact
SLA Reporting Bot
Resolution times, compliance, client data
Asset Management Bot
Hardware, licences, warranty, CMDB
IT Onboarding Bot
Provisioning, setup, access requests
Security Awareness Bot
Policies, MFA, phishing, data handling
+ 4 more it services personas available on your demo
Platform capabilities tuned for it services teams. Compliance standards are listed separately below.
Upload your IT policies, troubleshooting runbooks, software installation guides, and approved FAQ library. NIVA resolves common issues from your exact documentation · no hallucinated troubleshooting steps.
NIVA knows each user's device, software licences, and ticket history · giving personalised support without users repeating their setup details every time.
Build L1 auto-resolution flows, password reset workflows, and escalation routing in NIVA's no-code Flow Engine. Trigger ITSM ticket creation and L2 assignment automatically.
NIVA integrates with ServiceNow, Freshservice, Jira Service Management, and Autotask. Tickets raised through NIVA are created in your ITSM with full triage context · no re-keying, no information loss.
Password Reset Self-Service Flow
Trigger
User reports login failure
Diagnose
Account status checked via API
Fix
MFA reset pushed, user guided
ITSM
Ticket auto-closed if resolved
Workflows, smart forms, and multi-persona routing from a single admin dashboard.
Build multi-step automated workflows inside the chat: conditional branching, dynamic forms, persona handoffs, and webhook triggers.
Learn more Smart FormsDefine unlimited forms per bot. The AI reads conversation context and surfaces the right form automatically, inline in the widget.
Learn more Multi-Persona AIRun multiple AI agents in one widget. The orchestrator routes each message to the right persona automatically.
Learn moreDrop a single line before </body> and your it services bot goes live, fully branded as ITBot.
Auto-branded
Your colours, avatar, and bot name in every channel.
Instantly updated
Change personas or flows in admin. No redeploy.
CORS-ready
Website, WhatsApp, and custom domains out of the box.
Book a 30-minute demo and see NIVA's IT service personas handling password resets, ticket triage, and SLA queries live.
Quick answers before you book a demo.
Still unsure? Send us your requirements and we will map the right personas for it services.
See how NIVA handles specific workflows in your space.
Explore NIVA for adjacent verticals.
