NIVA's higher education AI chatbot handles student enquiries, admissions support, timetable queries, student welfare signposting, and staff administrative queries · reducing pressure on student services teams while improving the student experience.
UniBot
Higher Education support · online
Powered by NIVA
NIVA handles the high-volume, routine enquiries that overwhelm student services teams · so your staff focus on complex pastoral care, widening participation, and student retention.
Prospective students query entry requirements, application status, offer conditions, and open day information through chat. NIVA handles the volume of applicant enquiries during clearing and results day without additional admissions staff.
Students query their timetable, module availability, exam dates, and coursework deadlines through chat. NIVA integrates with your student records system to surface personalised academic information without student services involvement.
Students query tuition fee payments, Student Finance deadlines, bursary eligibility, and hardship fund applications through chat. NIVA reduces student finance team call volume while ensuring students access all available financial support.
Student Wellbeing Signposting
NIVA identifies students showing distress signals and signposts immediately to your counselling service, mental health advisors, and crisis resources · ensuring no student falls through the net at moments of vulnerability.
International Student Support
International students query visa compliance, CAS letters, English language requirements, and accommodation for arrival through chat · in their native language, available 24/7 across different time zones.
Staff HR & Administrative Queries
Academic and professional services staff query HR policies, research funding procedures, timetabling submission processes, and estates booking through chat · reducing internal administrative burden across departments.
Examples from live higher education deployments, answered in chat instead of routed to inbox.
“I'm really struggling financially. My student loan doesn't cover my rent and I don't know what help is available.”
I'm sorry to hear you're in a difficult position · please don't struggle alone. Here's what's available at this university: 1) The Hardship Fund provides grants up to $2,000 for students in genuine financial difficulty · no repayment required. 2) Emergency Short-Term Loans are available within 48 hours for urgent situations. 3) The Financial Wellbeing Advisor can help review your entire financial position. I can book you an appointment with the Financial Wellbeing Advisor now · shall I do that?
Generic prompts from scratch
250+ industry personas, ready day one
FAQ replies and deflection
Flows, forms, and real actions
Credits, tokens, and add-ons
Flat pricing, full white-label
Teams already using NIVA
From persona configuration to live on your university website, student portal, or virtual learning environment in under a day · scaling student services without scaling headcount.
Choose the Higher Education vertical from NIVA's library with industry terminology built in.
Pick from 10+ pre-built higher education personas. Toggle only the roles you need.
Upload policies, manuals, and FAQs as PDFs or URLs into a private knowledge base.
Drop one script tag on your site. The bot goes live fully branded, no redeploy.
Subscribe to expert roles with domain tone and knowledge already built in. Toggle live without prompt engineering.
Admissions Bot
Entry requirements, status, clearing, offers
Academic Queries Bot
Timetable, exams, deadlines, modules
Fees & Funding Bot
Tuition, Student Finance, bursaries, hardship
Student Wellbeing Bot
Counselling referral, mental health, crisis
International Student Bot
Visa, CAS, arrival, accommodation
Staff HR Bot
HR policies, research, admin procedures
+ 4 more higher education personas available on your demo
Platform capabilities tuned for higher education teams. Compliance standards are listed separately below.
Upload your academic regulations, student handbook, fee schedules, visa compliance procedures, and campus guides. NIVA answers every student and staff query from your current approved documentation.
NIVA tracks each student's enquiry history and flagged welfare concerns across sessions · giving student services staff context on repeat contacts and enabling proactive outreach to students showing disengagement signals.
Build clearing enquiry sequences, mitigating circumstances guidance flows, and wellbeing referral pathways in NIVA's no-code Flow Engine. Trigger student records system updates and counselling team notifications automatically.
NIVA integrates with SITS/Tribal, Banner, Moodle, Blackboard, and Cascade HR. Student records, timetable data, and module information are surfaced from your systems in real time · personalised to each student.
Student Wellbeing Referral Flow
Trigger
Student expresses distress in chat
Acknowledge
Empathetic response, situation clarified
Signpost
Counselling link, crisis number provided
Alert
Wellbeing team notified with context
Workflows, smart forms, and multi-persona routing from a single admin dashboard.
Build multi-step automated workflows inside the chat: conditional branching, dynamic forms, persona handoffs, and webhook triggers.
Learn more Smart FormsDefine unlimited forms per bot. The AI reads conversation context and surfaces the right form automatically, inline in the widget.
Learn more Multi-Persona AIRun multiple AI agents in one widget. The orchestrator routes each message to the right persona automatically.
Learn moreDrop a single line before </body> and your higher education bot goes live, fully branded as UniBot.
Auto-branded
Your colours, avatar, and bot name in every channel.
Instantly updated
Change personas or flows in admin. No redeploy.
CORS-ready
Website, WhatsApp, and custom domains out of the box.
Book a 30-minute demo and see NIVA's higher education personas handling student enquiries, admissions support, and wellbeing referrals live.
Quick answers before you book a demo.
Still unsure? Send us your requirements and we will map the right personas for higher education.
See how NIVA handles specific workflows in your space.
Explore NIVA for adjacent verticals.
