Missed Enquiries
Busy when they write
Someone asks about higher education pricing or availability while you're with a customer · and never hears back the same day.
AI chatbot for
Higher Education
Students, Staff & Applicants
When higher education customers ask about admissions & applicant support, timetable & academic queries, fees, and funding & bursary queries after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
HE Personas
24/7
Student Access
0
Code Required
Built for
UniversitiesHigher Education CollegesStudent ServicesAdmissions TeamsWellbeing Teams
Current Challenges
If this sounds familiar, keep reading
Most higher educationoperators aren't looking for complex tech. They want to plug real revenue leaks: fewer missed opportunities, less phone fatigue, and more automatic bookings.
Support Overhead
Same questions, every week
Your staff answer the same FAQs on phone and chat. Real work · quotes, visits, sales · waits in the queue.
Off-hours Dropoff
Warm leads go quiet
Night and weekend visitors leave without a path to book. By morning, many have chosen someone faster.
Core Capabilities
Where this helps day to day
Common higher education situations your team still handles by phone and inbox · answered on the website instead.
Admissions & Applicant Support
Prospective students query entry requirements, application status, offer conditions, and open day information through chat. NIVA handles the volume of applicant enquiries during clearing and results day without additional admissions staff.
Timetable & Academic Queries
Students query their timetable, module availability, exam dates, and coursework deadlines through chat. NIVA integrates with your student records system to surface personalised academic information without student services involvement.
Fees, Funding & Bursary Queries
Students query tuition fee payments, Student Finance deadlines, bursary eligibility, and hardship fund applications through chat. NIVA reduces student finance team call volume while ensuring students access all available financial support.
Student Wellbeing Signposting
NIVA identifies students showing distress signals and signposts immediately to your counselling service, mental health advisors, and crisis resources · ensuring no student falls through the net at moments of vulnerability.
International Student Support
International students query visa compliance, CAS letters, English language requirements, and accommodation for arrival through chat · in their native language, available 24/7 across different time zones.
Staff HR & Administrative Queries
Academic and professional services staff query HR policies, research funding procedures, timetabling submission processes, and estates booking through chat · reducing internal administrative burden across departments.
What customers actually ask
Real questions from higher educationwebsites · answered in chat so your team isn't repeating them.
“I'm really struggling financially. My student loan doesn't cover my rent and I don't know what help is available.”
U
AI
I'm sorry to hear you're in a difficult position · please don't struggle alone. Here's what's available at this university: 1) The Hardship Fund provides grants up to $2,000 for students in genuine financial difficulty · no repayment required. 2) Emergency Short-Term Loans are available within 48 hours for urgent situations. 3) The Financial Wellbeing Advisor can help review your entire financial position. I can book you an appointment with the Financial Wellbeing Advisor now · shall I do that?
Auto-resolved by Niva
“What IELTS score do I need for the MBA, and do you offer scholarships for international students?”
U
AI
The MBA requires IELTS 6.5 overall with no band below 6.0. International scholarships cover 20 to 50 percent of fees, and the next deadline is 31 March. I can check your eligibility now with a few quick questions. Shall we start?
Auto-resolved by Niva
Why teams switch
Not another chatbot toy. A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Up and running in a day
You do not need a developer on retainer. We help you set up higher education answers, then it lives on your website.
01
15 minutes
Tell us your business
Share how higher education customers find you today · website, WhatsApp, ads. We map the questions that lose you money when unanswered.
02
Your team
Pick who answers what
Turn on helpers for sales, support, or bookings. They already speak higher education · you choose which ones stay on.
03
Your docs
Add the knowledge you already have
Upload price lists, FAQs, policies, or page links. The assistant only answers from what you approve.
04
Go live
Put it on your website
It appears as your brand on the site you already run. No rebuild. Most teams are live within a day.
Ready-made higher education helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Admissions Bot
Entry requirements, status, clearing, offers
Knowledge SyncLead Flow
Academic Queries Bot
Timetable, exams, deadlines, modules
Knowledge SyncLead Flow
Fees & Funding Bot
Tuition, Student Finance, bursaries, hardship
Knowledge SyncLead Flow
Student Wellbeing Bot
Counselling referral, mental health, crisis
Knowledge SyncLead Flow
International Student Bot
Visa, CAS, arrival, accommodation
Knowledge SyncLead Flow
Staff HR Bot
HR policies, research, admin procedures
Knowledge SyncLead Flow
+ 4 more higher education roles available on your walkthrough
Built around how higher education teams actually work
Practical pieces that save time · not a pile of AI features to configure.
University Policy & Academic Regulation Knowledge Base
Upload your academic regulations, student handbook, fee schedules, visa compliance procedures, and campus guides. NIVA answers every student and staff query from your current approved documentation.
Student Journey Memory
NIVA tracks each student's enquiry history and flagged welfare concerns across sessions · giving student services staff context on repeat contacts and enabling proactive outreach to students showing disengagement signals.
Admissions & Wellbeing Flow Automation
Build clearing enquiry sequences, mitigating circumstances guidance flows, and wellbeing referral pathways in NIVA's guided chat steps. Trigger student records system updates and counselling team notifications automatically.
SRS, VLE & HR System Integration
NIVA integrates with SITS/Tribal, Banner, Moodle, Blackboard, and Cascade HR. Student records, timetable data, and module information are surfaced from your systems in real time · personalised to each student.
Student Wellbeing Referral Flow
Trigger
Student expresses distress in chat
Acknowledge
Empathetic response, situation clarified
Signpost
Counselling link, crisis number provided
Alert
Wellbeing team notified with context
What visitors can actually get done
Beyond FAQs · for higher education businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksOn your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
What founders usually ask
- Do I need a developer?
- Helpful if you have one · not required. Many higher education teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
GDPR / UK GDPRUKVI Sponsor ComplianceEquality Act 2010Consumer Rights Act (HE)Office for Students Regulatory FrameworkMental Health Duty of Care
See if this fits your higher education business
Tell us how enquiries come in today. In 30 minutes we will show what NIVA would catch overnight · or say honestly if you are better with something simpler.
Common questions
Straight answers before you book time.
Yes. NIVA integrates with SITS/Tribal, Banner, Unit4, and custom student record systems via REST API. Students querying their timetable, module choices, or fee balance receive personalised data from your SRS · not generic responses.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for higher education.
Solutions Focus
Related use cases
See how NIVA handles day-to-day work in your space.
Vertical Markets
Related industries
Explore conversational agent options for adjacent vertical systems.
Niva Ecosystem