NIVA's public sector AI chatbot handles citizen enquiries, service eligibility checks, form guidance, appointment scheduling, and complaint triage · reducing call centre volume while improving service accessibility.
NIVA handles the high-volume, routine enquiries that overwhelm public sector contact centres · so your staff focus on complex cases that genuinely need human judgement.
NIVA answers questions about council services, opening hours, eligibility criteria, and local regulations from your approved content. Citizens get accurate answers instantly · no hold queues, no callbacks.
NIVA guides citizens through benefits eligibility checks, application processes, and required documentation · reducing incomplete applications and repeat contact from confused claimants.
Citizens book appointments for housing, benefits, planning, and social services through chat. NIVA checks officer availability, confirms slots, and sends reminders · reducing missed appointments.
NIVA captures citizen complaints and service failure reports · missed bin collections, pothole reports, noise complaints · and routes them to the correct department with a reference number issued instantly.
NIVA answers planning application status queries, housing register questions, and repair reporting for council properties · reducing housing department call volume on routine enquiries.
NIVA auto-detects citizen language and responds in 90+ languages · ensuring equitable access to public services for non-English speaking residents without separate translation resources.
Every persona ships pre-trained with government domain knowledge, industry terminology, and sector-specific tone. Subscribe to the ones you need · no prompt engineering required.
From persona configuration to live on your council website or citizen portal in under a day. NIVA integrates with your existing case management systems without replacing them.
Choose the Government vertical from NIVA's domain library. The system auto-loads industry terminology, domain context, and sector-specific conversation starters.
Pick from 10+ pre-built government personas. Toggle on the roles your operation needs. Customise tone and trigger keywords in minutes.
Add your policies, manuals, FAQs, and product docs as PDFs or URLs. NIVA indexes them into a private vector database · your bot answers from your own content.
Drop a single line of HTML on your website or portal. The bot goes live fully branded. Update knowledge or swap personas instantly · no redeployment needed.
Upload your service guides, eligibility criteria, local bylaws, and planning policies. NIVA answers citizen queries from your approved content · never from outdated or unvetted sources.
NIVA remembers ongoing citizen cases · complaint references, appointment details, and application status. Returning citizens pick up where they left off without repeating their situation.
Build complaint logging, benefits application, and appointment booking flows in NIVA's no-code Flow Engine. Each submission triggers the right back-office system automatically via webhook.
NIVA integrates with Granicus, Salesforce Government Cloud, Microsoft Dynamics 365, and bespoke council CRM systems. Service requests, complaints, and appointments log directly to your back office.
Deploy on your council website, citizen portal, and integrate with GOV.UK Notify for automated SMS and email confirmations. Citizens receive case references and updates on every channel.
NIVA meets WCAG 2.1 AA accessibility standards and is deployable within UK public sector security frameworks including Cyber Essentials and ISO 27001 aligned infrastructure.
Book a 30-minute demo and see NIVA's government personas handling citizen enquiries, complaint logging, and appointment scheduling live.