Citizen Enquiries & Service Information
NIVA answers questions about council services, opening hours, eligibility criteria, and local regulations from your approved content. Citizens get accurate answers instantly · no hold queues, no callbacks.
AI chatbot for Government
Citizens, Services & Compliance
NIVA's public sector AI chatbot handles citizen enquiries, service eligibility checks, form guidance, appointment scheduling, and complaint triage · reducing call centre volume while improving service accessibility.
- No usage-based billing
- Live across 25 industries
- White-label ready
CivicBot
Government support · online
Hello! I'm CivicBot, your digital council assistant. I can help with bin collections, planning queries, benefits, parking, and more. What do you need today?
My bin hasn't been collected for two weeks. Who do I report this to?
I'm sorry to hear that. I can log a missed collection report right now · I just need your postcode and which bin type (general, recycling, or garden waste). What's your postcode?
Ask CivicBot anything…
Powered by NIVA
- 10+
- Government Personas
- 24/7
- Citizen Access
- 0
- Code Required
Built forLocal CouncilsCentral GovernmentPublic AgenciesHousing AuthoritiesSocial Services
Every Citizen Touchpoint · Accessible, Accurate & Around the Clock
NIVA handles the high-volume, routine enquiries that overwhelm public sector contact centres · so your staff focus on complex cases that genuinely need human judgement.
Benefits & Entitlement Guidance
NIVA guides citizens through benefits eligibility checks, application processes, and required documentation · reducing incomplete applications and repeat contact from confused claimants.
Appointment Scheduling
Citizens book appointments for housing, benefits, planning, and social services through chat. NIVA checks officer availability, confirms slots, and sends reminders · reducing missed appointments.
Complaint & Issue Triage
NIVA captures citizen complaints and service failure reports · missed bin collections, pothole reports, noise complaints · and routes them to the correct department with a reference number issued instantly.
Housing & Planning Queries
NIVA answers planning application status queries, housing register questions, and repair reporting for council properties · reducing housing department call volume on routine enquiries.
Multilingual Citizen Support
NIVA auto-detects citizen language and responds in 90+ languages · ensuring equitable access to public services for non-English speaking residents without separate translation resources.
Questions your visitors ask
Examples from live government deployments, answered in chat instead of routed to inbox.
“I want to apply for a disabled parking bay outside my house. What do I need and how long does it take?”
To apply for a disabled parking bay, you'll need: proof of a Blue Badge, vehicle registration, and your address. Applications are assessed by our Highways team · standard processing takes 8–12 weeks, subject to a road survey. I can start your application now or email you the full requirements. Which would you prefer?
Why NIVA
Generic bots answer. NIVA acts.
Generic prompts from scratch
250+ industry personas, ready day one
FAQ replies and deflection
Flows, forms, and real actions
Credits, tokens, and add-ons
Flat pricing, full white-label
Teams already using NIVA
Live in 4 steps
From persona configuration to live on your council website or citizen portal in under a day. NIVA integrates with your existing case management systems without replacing them.
No-Code Admin
Pick Your Domain
Choose the Government vertical from NIVA's library with industry terminology built in.
Persona Library
Subscribe to Personas
Pick from 10+ pre-built government personas. Toggle only the roles you need.
Knowledge + Flows
Add Knowledge & Workflows
Upload policies, manuals, and FAQs as PDFs or URLs into a private knowledge base.
One Script Tag
Embed Anywhere
Drop one script tag on your site. The bot goes live fully branded, no redeploy.
Pre-trained Government personas, ready on day one
Subscribe to expert roles with domain tone and knowledge already built in. Toggle live without prompt engineering.
Citizen Enquiry Bot
Service info, hours, eligibility FAQs
Benefits Advisor Bot
Entitlements, applications, documentation
Appointment Scheduling Bot
Housing, benefits, social services slots
Complaint Triage Bot
Issue logging, reference numbers, routing
Housing & Planning Bot
Applications, repairs, register queries
Local Services Bot
Bins, parking, recycling, local info
+ 4 more government personas available on your demo
Built for Government, not generic chatbots
Platform capabilities tuned for government teams. Compliance standards are listed separately below.
Council Policy & Service Knowledge Base
Upload your service guides, eligibility criteria, local bylaws, and planning policies. NIVA answers citizen queries from your approved content · never from outdated or unvetted sources.
Citizen Case Memory
NIVA remembers ongoing citizen cases · complaint references, appointment details, and application status. Returning citizens pick up where they left off without repeating their situation.
Service Request Flow Automation
Build complaint logging, benefits application, and appointment booking flows in NIVA's no-code Flow Engine. Each submission triggers the right back-office system automatically via webhook.
Case Management System Integration
NIVA integrates with Granicus, Salesforce Government Cloud, Microsoft Dynamics 365, and bespoke council CRM systems. Service requests, complaints, and appointments log directly to your back office.
Citizen Complaint Logging Flow
Trigger
Citizen reports missed collection
Capture
Postcode, bin type, date collected
Log
Reference number issued instantly
Route
Case sent to Waste Services team
Three engines. One government bot.
Workflows, smart forms, and multi-persona routing from a single admin dashboard.
Workflow Automation
Flow Engine
Build multi-step automated workflows inside the chat: conditional branching, dynamic forms, persona handoffs, and webhook triggers.
Learn more Smart FormsSmart Form Engine
Define unlimited forms per bot. The AI reads conversation context and surfaces the right form automatically, inline in the widget.
Learn more Multi-Persona AIAgentic Personas
Run multiple AI agents in one widget. The orchestrator routes each message to the right persona automatically.
Learn moreOne script. Live on your site.
Drop a single line before </body> and your government bot goes live, fully branded as CivicBot.
Auto-branded
Your colours, avatar, and bot name in every channel.
Instantly updated
Change personas or flows in admin. No redeploy.
CORS-ready
Website, WhatsApp, and custom domains out of the box.
index.html
<!-- Before </body> -->
<script src="…/widget.js"></script>
✓ Domain: Government
✓ Bot: CivicBot
✓ Personas: subscribed
✓ Status: Live
ComplianceGDPR / UK GDPRPublic Sector Equality DutyWCAG 2.1 AA AccessibilityCyber EssentialsISO 27001 AlignedFreedom of Information Act 2000
Ready to Reduce Call Centre Volume and Improve Citizen Service Simultaneously?
Book a 30-minute demo and see NIVA's government personas handling citizen enquiries, complaint logging, and appointment scheduling live.
Common questions
Quick answers before you book a demo.
Yes, within defined boundaries. NIVA collects only the minimum data required for each service transaction, stores nothing outside your defined retention policy, and never holds payment or sensitive personal details in chat. All data handling is configurable to your council's GDPR and data governance requirements.
Still unsure? Send us your requirements and we will map the right personas for government.
Related use cases
See how NIVA handles specific workflows in your space.
Related industries
Explore NIVA for adjacent verticals.