NIVA's eldercare AI chatbot handles care home enquiries, respite care requests, care funding queries, family communication, resident activity scheduling, and staff HR · helping families find the right care and keeping residents and families connected.
CareBot
Eldercare support · online
Powered by NIVA
NIVA handles the family enquiries, funding questions, and care queries that arrive at all hours · so your care teams focus on the residents who need them.
Families enquire about care home availability, specialisms (dementia, nursing, residential), and assessment processes through chat. NIVA qualifies the care need and books a family visit or assessment with the care manager.
Families query self-funding costs, local authority funding thresholds, NHS Continuing Healthcare eligibility, deferred payment schemes, and top-up fee arrangements · the most complex and anxiety-inducing part of the care search.
Families book emergency, planned, and holiday respite stays through chat. NIVA checks availability, collects care needs information, and confirms the booking · providing peace of mind for families caring at home.
Family Communication & Updates
Family members receive wellbeing updates, activity reports, and care plan summaries through chat. NIVA provides a family communication portal · reducing care team time on telephone update calls.
Resident Activity & Lifestyle
Residents and families query the activity schedule, events calendar, and entertainment programme through chat. NIVA helps residents engage with the community and families feel connected to daily life.
Staff Recruitment & HR Queries
Care staff query employment terms, shift patterns, mandatory training requirements, and DBS check processes through chat · reducing HR team call volume on routine employment queries.
Examples from live eldercare deployments, answered in chat instead of routed to inbox.
“My father has Parkinson's and will need increasing nursing care. Does your home have the right expertise and how does the care adapt as his needs change?”
Yes · we have significant Parkinson's expertise. Our nursing team includes RGNs with specific Parkinson's training and we work closely with the local Parkinson's UK specialist nurse for ongoing support. Care is reviewed every 6 weeks or when needs change · we adjust the care plan collaboratively with your family and his medical team. We can accommodate progression from residential to full nursing care without the disruption of moving between homes. Would you like to speak with our care manager and arrange a visit to meet the team?
Generic prompts from scratch
250+ industry personas, ready day one
FAQ replies and deflection
Flows, forms, and real actions
Credits, tokens, and add-ons
Flat pricing, full white-label
Teams already using NIVA
From persona selection to live on your care home website in under a day. NIVA answers families at any hour · your care team focuses on resident wellbeing.
Choose the Eldercare vertical from NIVA's library with industry terminology built in.
Pick from 10+ pre-built eldercare personas. Toggle only the roles you need.
Upload policies, manuals, and FAQs as PDFs or URLs into a private knowledge base.
Drop one script tag on your site. The bot goes live fully branded, no redeploy.
Subscribe to expert roles with domain tone and knowledge already built in. Toggle live without prompt engineering.
Care Enquiry Bot
Availability, specialisms, assessment booking
Funding Advisor Bot
CHC, LA funding, deferred payment, top-up
Respite Booking Bot
Respite, short stays, emergency care
Family Communication Bot
Updates, activity reports, care plans
Activities & Events Bot
Schedule, events, entertainment
Staff HR Bot
Shifts, training, DBS, employment terms
+ 4 more eldercare personas available on your demo
Platform capabilities tuned for eldercare teams. Compliance standards are listed separately below.
Upload your service brochure, fee schedules, NHS CHC guidance, and CQC inspection reports. NIVA answers every family query accurately and sensitively · the most important content on any care home website.
NIVA remembers each family's enquiry history and their loved one's care needs · making every subsequent interaction feel personally handled, not like starting from scratch.
Build enquiry-to-assessment-to-admission workflows in NIVA's no-code Flow Engine. Family enquiry → assessment booked → care needs collected → funding conversation → admission, all automated.
NIVA integrates with Person Centred Software (PCS), Nourish, CareDocs, and custom care management systems. Resident records, care plans, and family communication logs sync automatically.
Care Home Enquiry Flow
Trigger
Family enquires about care placement
Qualify
Care need, urgency, funding explored
Visit
Family tour and assessment booked
CRM
Lead captured, care manager notified
Workflows, smart forms, and multi-persona routing from a single admin dashboard.
Build multi-step automated workflows inside the chat: conditional branching, dynamic forms, persona handoffs, and webhook triggers.
Learn more Smart FormsDefine unlimited forms per bot. The AI reads conversation context and surfaces the right form automatically, inline in the widget.
Learn more Multi-Persona AIRun multiple AI agents in one widget. The orchestrator routes each message to the right persona automatically.
Learn moreDrop a single line before </body> and your eldercare bot goes live, fully branded as CareBot.
Auto-branded
Your colours, avatar, and bot name in every channel.
Instantly updated
Change personas or flows in admin. No redeploy.
CORS-ready
Website, WhatsApp, and custom domains out of the box.
Book a 30-minute demo and see NIVA's eldercare personas handling care enquiries, funding questions, and family communication live.
Quick answers before you book a demo.
Still unsure? Send us your requirements and we will map the right personas for eldercare.
See how NIVA handles specific workflows in your space.
Explore NIVA for adjacent verticals.
