Missed Enquiries
Busy when they write
Someone asks about eldercare pricing or availability while you're with a customer · and never hears back the same day.
AI chatbot for
Eldercare
Families, Residents & Care Teams
When eldercare customers ask about care home enquiries & assessments, care funding queries, and respite & short-stay bookings after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Eldercare Personas
24/7
Family Access
0
Code Required
Built for
Care HomesCare Home GroupsDomiciliary CareDementia CareRetirement Villages
Current Challenges
If this sounds familiar, keep reading
Most eldercareoperators aren't looking for complex tech. They want to plug real revenue leaks: fewer missed opportunities, less phone fatigue, and more automatic bookings.
Support Overhead
Same questions, every week
Your staff answer the same FAQs on phone and chat. Real work · quotes, visits, sales · waits in the queue.
Off-hours Dropoff
Warm leads go quiet
Night and weekend visitors leave without a path to book. By morning, many have chosen someone faster.
Core Capabilities
Where this helps day to day
Common eldercare situations your team still handles by phone and inbox · answered on the website instead.
Care Home Enquiries & Assessments
Families enquire about care home availability, specialisms (dementia, nursing, residential), and assessment processes through chat. NIVA qualifies the care need and books a family visit or assessment with the care manager.
Care Funding Queries
Families query self-funding costs, local authority funding thresholds, NHS Continuing Healthcare eligibility, deferred payment schemes, and top-up fee arrangements · the most complex and anxiety-inducing part of the care search.
Respite & Short-Stay Bookings
Families book emergency, planned, and holiday respite stays through chat. NIVA checks availability, collects care needs information, and confirms the booking · providing peace of mind for families caring at home.
Family Communication & Updates
Family members receive wellbeing updates, activity reports, and care plan summaries through chat. NIVA provides a family communication portal · reducing care team time on telephone update calls.
Resident Activity & Lifestyle
Residents and families query the activity schedule, events calendar, and entertainment programme through chat. NIVA helps residents engage with the community and families feel connected to daily life.
Staff Recruitment & HR Queries
Care staff query employment terms, shift patterns, mandatory training requirements, and DBS check processes through chat · reducing HR team call volume on routine employment queries.
What customers actually ask
Real questions from eldercarewebsites · answered in chat so your team isn't repeating them.
“My father has Parkinson's and will need increasing nursing care. Does your home have the right expertise and how does the care adapt as his needs change?”
U
AI
Yes · we have significant Parkinson's expertise. Our nursing team includes RGNs with specific Parkinson's training and we work closely with the local Parkinson's UK specialist nurse for ongoing support. Care is reviewed every 6 weeks or when needs change · we adjust the care plan collaboratively with your family and his medical team. We can accommodate progression from residential to full nursing care without the disruption of moving between homes. Would you like to speak with our care manager and arrange a visit to meet the team?
Auto-resolved by Niva
“What does a week of respite care cost, and do you have availability next month?”
U
AI
Respite care is $1,150 per week including meals, activities, and personal care. We have rooms available from the 12th next month. I can book you a visit so you and your father can see the home first. Would a weekday or weekend visit suit better?
Auto-resolved by Niva
Why teams switch
Not another chatbot toy. A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Up and running in a day
You do not need a developer on retainer. We help you set up eldercare answers, then it lives on your website.
01
15 minutes
Tell us your business
Share how eldercare customers find you today · website, WhatsApp, ads. We map the questions that lose you money when unanswered.
02
Your team
Pick who answers what
Turn on helpers for sales, support, or bookings. They already speak eldercare · you choose which ones stay on.
03
Your docs
Add the knowledge you already have
Upload price lists, FAQs, policies, or page links. The assistant only answers from what you approve.
04
Go live
Put it on your website
It appears as your brand on the site you already run. No rebuild. Most teams are live within a day.
Ready-made eldercare helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Care Enquiry Bot
Availability, specialisms, assessment booking
Knowledge SyncLead Flow
Funding Advisor Bot
CHC, LA funding, deferred payment, top-up
Knowledge SyncLead Flow
Respite Booking Bot
Respite, short stays, emergency care
Knowledge SyncLead Flow
Family Communication Bot
Updates, activity reports, care plans
Knowledge SyncLead Flow
Activities & Events Bot
Schedule, events, entertainment
Knowledge SyncLead Flow
Staff HR Bot
Shifts, training, DBS, employment terms
Knowledge SyncLead Flow
+ 4 more eldercare roles available on your walkthrough
Built around how eldercare teams actually work
Practical pieces that save time · not a pile of AI features to configure.
Care & Funding Knowledge Base
Upload your service brochure, fee schedules, NHS CHC guidance, and CQC inspection reports. NIVA answers every family query accurately and sensitively · the most important content on any care home website.
Family & Resident Memory
NIVA remembers each family's enquiry history and their loved one's care needs · making every subsequent interaction feel personally handled, not like starting from scratch.
Enquiry & Admission Flow Automation
Build enquiry-to-assessment-to-admission workflows in NIVA's guided chat steps. Family enquiry → assessment booked → care needs collected → funding conversation → admission, all automated.
Care Management System Integration
NIVA integrates with Person Centred Software (PCS), Nourish, CareDocs, and custom care management systems. Resident records, care plans, and family communication logs sync automatically.
Care Home Enquiry Flow
Trigger
Family enquires about care placement
Qualify
Care need, urgency, funding explored
Visit
Family tour and assessment booked
CRM
Lead captured, care manager notified
What visitors can actually get done
Beyond FAQs · for eldercare businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksOn your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
What founders usually ask
- Do I need a developer?
- Helpful if you have one · not required. Many eldercare teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
GDPR / UK GDPRCare Quality Commission (CQC) StandardsMental Capacity Act 2005Care Act 2014Safeguarding AdultsNHS CHC Framework 2022
See if this fits your eldercare business
Tell us how enquiries come in today. In 30 minutes we will show what NIVA would catch overnight · or say honestly if you are better with something simpler.
Common questions
Straight answers before you book time.
Yes. NIVA's funding helper explains NHS CHC eligibility criteria, the checklist and DST assessment process, and the steps families can take to support a positive outcome · providing factual information and signposting to specialist CHC advocates where appropriate.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for eldercare.
Solutions Focus
Related use cases
See how NIVA handles day-to-day work in your space.
Vertical Markets
Related industries
Explore conversational agent options for adjacent vertical systems.
Niva Ecosystem