Missed Enquiries
Busy when they write
Someone asks about biotechnology pricing or availability while you're with a customer · and never hears back the same day.
AI chatbot for
Biotechnology
Scientists, Clients & Regulatory Affairs
When biotechnology customers ask about research service enquiries, reagent & product information, and regulatory affairs support after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Biotech Personas
24/7
Scientist Access
0
Code Required
Built for
Biotech CompaniesPharma PartnersCROsAcademic SpinoutsRegulatory Affairs
Current Challenges
If this sounds familiar, keep reading
Most biotechnologyoperators aren't looking for complex tech. They want to plug real revenue leaks: fewer missed opportunities, less phone fatigue, and more automatic bookings.
Support Overhead
Same questions, every week
Your staff answer the same FAQs on phone and chat. Real work · quotes, visits, sales · waits in the queue.
Off-hours Dropoff
Warm leads go quiet
Night and weekend visitors leave without a path to book. By morning, many have chosen someone faster.
Core Capabilities
Where this helps day to day
Common biotechnology situations your team still handles by phone and inbox · answered on the website instead.
Research Service Enquiries
Scientists query available research services · gene editing, protein expression, assay development, and animal model services · through chat. NIVA provides accurate service descriptions and routes feasibility calls to the right scientific team.
Reagent & Product Information
Researchers query reagent specifications, lot-specific Certificates of Analysis, storage requirements, and compatibility information through chat. NIVA retrieves documents from your product information system instantly.
Regulatory Affairs Support
Regulatory teams query EMA/FDA guidance document interpretations, IND/CTA submission requirements, GMP compliance, and orphan designation criteria through chat · from your approved regulatory documentation library.
Licensing & Partnering Enquiries
Partners and pharma companies query technology licensing terms, co-development structures, and pipeline partnership opportunities through chat. NIVA qualifies the interest and routes to the correct BD director.
Clinical Pipeline Queries
Investors and partners query clinical trial status, therapeutic area focus, and IND milestone progress through chat. NIVA provides approved pipeline information from your investor relations content.
Investor Relations & Media
Investors and journalists query financial data, patent portfolio status, and corporate development milestones through chat. NIVA provides approved IR content and routes media enquiries to your communications team.
What customers actually ask
Real questions from biotechnologywebsites · answered in chat so your team isn't repeating them.
“What are the current EMA requirements for the Advanced Therapy Medicinal Products (ATMP) classification procedure?”
U
AI
The ATMP classification procedure is administered by the EMA's CAT (Committee for Advanced Therapies). For classification, you submit a scientific data package to the CAT; the procedure takes up to 60 days. ATMPs encompass gene therapy (GTMPs), somatic cell therapy (sCTMPs), and tissue-engineered products (TEPs). Combined ATMPs (medical devices + ATMPs) require additional assessment. Classification is voluntary but highly recommended before IND/CTA filing. I can send you the current EMA ATMP classification guidance document and the CAT application form directly. Shall I?
Auto-resolved by Niva
“What's the shipping condition and lead time for your recombinant protein kits to an EU lab?”
U
AI
The kits ship on dry ice with a validated 96-hour cold chain, and EU delivery is 5 to 7 working days including customs paperwork, which we prepare for you. I can check live stock for the catalogue number and generate a quote right now.
Auto-resolved by Niva
Why teams switch
Not another chatbot toy. A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Up and running in a day
You do not need a developer on retainer. We help you set up biotechnology answers, then it lives on your website.
01
15 minutes
Tell us your business
Share how biotechnology customers find you today · website, WhatsApp, ads. We map the questions that lose you money when unanswered.
02
Your team
Pick who answers what
Turn on helpers for sales, support, or bookings. They already speak biotechnology · you choose which ones stay on.
03
Your docs
Add the knowledge you already have
Upload price lists, FAQs, policies, or page links. The assistant only answers from what you approve.
04
Go live
Put it on your website
It appears as your brand on the site you already run. No rebuild. Most teams are live within a day.
Ready-made biotechnology helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Research Services Bot
CRISPR, proteins, assays, animal models
Knowledge SyncLead Flow
Reagent & Product Bot
CoA, specs, storage, compatibility
Knowledge SyncLead Flow
Regulatory Affairs Bot
EMA/FDA, IND/CTA, GMP, orphan
Knowledge SyncLead Flow
Licensing & BD Bot
Tech licensing, co-development, pipeline
Knowledge SyncLead Flow
Pipeline Information Bot
Trial status, milestones, TA focus
Knowledge SyncLead Flow
Investor Relations Bot
IR queries, patents, corporate milestones
Knowledge SyncLead Flow
+ 4 more biotechnology roles available on your walkthrough
Built around how biotechnology teams actually work
Practical pieces that save time · not a pile of AI features to configure.
Scientific & Regulatory Knowledge Base
Upload your service catalogues, regulatory guidance interpretations, CoA libraries, and pipeline publications. NIVA answers technical and regulatory queries from your approved scientific documentation.
Partner & Client Memory
NIVA tracks each partner's active collaborations, technology enquiries, and CDA status · giving BD and scientific teams full context on every partner relationship.
Enquiry & BD Flow Automation
Build service enquiry qualification flows and licensing BD routing workflows. Trigger CRM opportunity creation and scientific feasibility review assignments automatically.
LIMS, CRM & Pipeline Database Integration
NIVA integrates with Veeva, Salesforce Life Sciences, and custom LIMS and pipeline management systems. Scientific data, partner records, and pipeline status sync automatically.
Service Enquiry to Feasibility Flow
Trigger
Scientist enquires about CRISPR service
Qualify
Model, construct type, timeline needs
Route
Service docs sent, feasibility call booked
CRM
Lead captured, scientist team notified
What visitors can actually get done
Beyond FAQs · for biotechnology businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksOn your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
What founders usually ask
- Do I need a developer?
- Helpful if you have one · not required. Many biotechnology teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
GDPR / UK GDPRGMP / GCP / GLP RegulationsEMA ATMP GuidelinesFDA 21 CFR Part 11ICH E6 GCP GuidelinesABPI Code (Pharma-Adjacent)
See if this fits your biotechnology business
Tell us how enquiries come in today. In 30 minutes we will show what NIVA would catch overnight · or say honestly if you are better with something simpler.
Common questions
Straight answers before you book time.
Yes · because NIVA answers exclusively from your uploaded scientific documentation and approved content. Technical specifics like CRISPR construct parameters, assay validation criteria, and regulatory guidance interpretations are drawn only from your indexed documents, not from general AI knowledge.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for biotechnology.
Solutions Focus
Related use cases
See how NIVA handles day-to-day work in your space.
Vertical Markets
Related industries
Explore conversational agent options for adjacent vertical systems.
Niva Ecosystem